My family and I booked a 2 night stay in a family suite which cost rather alot of money and I was expecting luxury and relaxation.
The first night was marred by my childrens sofa bed being half collapsed on arrival-bear in mind this had been set up prior to our arrival and should have been noticed.
Unfortunately we only noticed this in the middle of the night when my children just couldn't get to sleep in it and ended up in our bed.We had originally thought it too small which it was anyway.
The next disaster was the awful sound of either air-conditioning unit/generator sound beneath us starting at about 3am .Tip- do not take a room at the back of the building.
The upshot was that none of us slept properly and it ruined our first day as we were too tired to do anything.
I complained the next morning after a less than appetising breakfast and was offered a suite at the front with an extra single bed although we never got an apology which would have been nice.
This room was a joy no noise,even the sofa bed was fully functional.Had they given us this room in the first place my review would be glowing.
Even the breakfast on the second day was good with the lovely chef making us fresh pancakes.
The staff are friendly but the hotel is grossly mismanaged which is a shame as it has a great central location and potential.
Would I stay again? Probably not it's far too expensive for what you get and there are cheaper hotels out there doing a better job.
My main regret is not complaining to the manager and getting compensated for our first night and I would recommend doing this as I think other guests may have.
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- Also Known As:
- Hilton Leeds City Hotel Leeds
- Leeds Hilton