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Mercure Leeds Parkway
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Reviews (1,032)
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858 - 863 of 1,032 reviews
Reviewed 24 November 2012

This was our second stay at the Mercure. We were coming back to Leeds for our daughters Graduation and after an enjoyable first stay we decided to come back. The room was great, very warm, bed so comfortable and the pillows lovely! However, at six am on our first morning the corridor outside out room was hoovered! Couldnt believe it. We mentioned it at the reception, as we had another night booked and asked that maybe it could be hoovered a little later. 4.30 am the next morning we were woken by an employee of the hotel in the room above ours shouting into his mobile for half an hour, followed by his hoovering at 5 am whilst playing music very loudly. By the time we left Saturday morning we were more tired than when we arrived. We had such a lovely time at the Graduation Ceremony and this rather spoilt the couple of days away. We did mention it again to reception on checking out. The young lady on the reception couldnt have been more apologetic. You sort of expect to be disturbed by other guests coming in at night etc., but not by staff of the hotel. The food and rooms of the hotel could not be nicer, its just that when you stay in a hotel you expect it to be the one good time to relax and get a good nights sleep.

Room Tip: Anywhere that is not below the Staff Quarters
  • Stayed: November 2012, travelled as a couple
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Thank mummycaz0857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Mercure Leeds Parkway, responded to this reviewResponded 27 November 2012

Dear mummycaz0857. Thank you for taking the time to review the hotel. I am delighted that you found the staff to be attentive and the food of a good standard although I am disappointed to hear about the noise issue. I apologise that this affected your stay and we have already taken internal measures to ensure that there is no repeat of this issue. Thank you for taking the time to review the hotel and we look forward to being of service to you again in the near future. Kind regards, Stewart Woodeson

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Reviewed 24 November 2012

My wife and I set this hotel a real challenge and the super staff and good hotel certainly passed with flying colours! We needed an over night before my wife went in to hospital with a serious condition and for an operation, we were therefore somewhat on edge! The Parkway proved to be a great choice and it was helped by one of the best steak meals we have had for many years. All the staff were super and having dropped my wife off at the hospital and since it was on my way home I popped back in for a solo breakfast that certainly made me feel a bit better.

The Hotel is being progressively decorated and our room would have benefitted from that but all the public areas were very clean and smart and in a way that was in keeping with the mock tudor style of the building itself.

We have stayed in many 5 star hotels that don't match the customer care of this 3 star with the added benefit of a much smaller bill.

Room Tip: Go for one of the upper floors if possible.
  • Stayed: November 2012, travelled as a couple
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Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Mercure Leeds Parkway, responded to this reviewResponded 27 November 2012

Dear IanC. Thank you very much indeed for such a wonderful review - I hope your lady wife is recovering well and I am glad that our attention to our 'passion for service' motto has done us proud once again. I shall pass your comments onto our team who no doubt will be delighted. We look forward to being of service again to you at some stage in the future. Kind regards, Stewart Woodeson

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Reviewed 20 November 2012

I was a little worried reading the reviews as I had already booked the hotel but the room was very clean and very nicely decorated the bar and restaurant also had a nice atmosphere there is a good bus service into Leeds just out side the hotel which we made good use of as we visted our daughter who is at university in Leeds

  • Stayed: November 2012
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1  Thank skyblue1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Mercure Leeds Parkway, responded to this reviewResponded 23 November 2012

Dear skyblue 1957. I was delighted to read that you decided to choose The Mercure Leeds Parkway as a base to visit your daughter at University and I am very pleased that we exceeded your expectations. Do visit us again soon. Warmest regards, Stewart Woodeson

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Reviewed 19 November 2012

Loved this hotel from arriving to departing..
I was on a coach weekend tour with my daughter, our hotel was swapped a few days before departure, to the Mecure,Lovely friendly greeting & directions to our room. On openening the door we were so surprised it was so lovely, clean,roomy, opened a cupboard there was hair dryer,iron & board.Leather chair & footstool, nice flat screen t.v and a balcony. 3 course evening meal with choices was lovely the 3 coach parties were in the ballroom , lovely staircase leading down to it..There was also a disco .Great staff! Fantastic breakfast. I would highly recommend this hotel.Thanks to all the staff you were great!!

Room Tip: We were on the first floor couldn't hear any noise.
  • Stayed: November 2012, travelled with family
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Thank Mary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Mercure Leeds Parkway, responded to this reviewResponded 20 November 2012

Dear Marya00. Thank you so much for your kind review, I was delighted to read that you had a wonderful stay with us and enjoyed our hospitality - it is fantastic to hear that all your needs were accommodated and nothing was too much trouble.We look forward to having the opportunity of welcoming you back soon. Kind regards, Stewart Woodeson

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Reviewed 5 November 2012

My wife and I had the good fortune to stay at this hotel for three nights last week.
The standard of service was excellent, the room clean, neat and very inviting. The staff were universally welcoming with a smile ever present.
The breakfast was also excellent.
Overall I would unreservedly recommend the Mercure Leeds Parkway to anyone, whether travelling on business or leisure.
Well done.

  • Stayed: October 2012, travelled with family
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Thank DavidB1096411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Mercure Leeds Parkway, responded to this reviewResponded 7 November 2012

Thank you so much for your custom and review! We are always trying our utmost to deliver the best service to our guests, and I am glad that we have made your stay enjoyable. We look forward to seeing you again soon. Regards, Stewart Woodeson.

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