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“great staff and food, hotel itself a bit of a let down”

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Mercure Leeds Parkway
Ranked #49 of 87 Hotels in Leeds
Solihull, United Kingdom
Level 5 Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“great staff and food, hotel itself a bit of a let down”
Reviewed 20 October 2013

I stayed this weekend for 2 nights as friends were getting married there. Great initial experience - plenty of parking, reception easy to locate, staff friendly and welcoming, and they had no problem finding my room booking and the fact that I had already paid. The first problem came when we got to our room and neither of our card keys would open the door. My husband had to go back to reception to get them activated. Then when we were finally in our room we found we had been given a twin, despite booking a double. The room itself seemed OK, but there were a lot of problems with the bathroom. It was generally clean, but there was a lot of hair wrapped in the plughole of the bath, there was a lot of chipped enamel on the bath, there were cracked wall tiles, a long crack and dark yellow-brown spots on the ceiling, the mounting of the towel rail was broken. When I ran a bath I found an issue with the overflow, in which water exiting the overflow found its way out under the side of the bath and wet the floor (definitely from there, not gone over the edge of the bath). There was also a problem with the plumbing for the loo, as on our second morrning I went in to find (clean) water pooled around the base of the loo. Our room had a balcony, which we didn't use due to the weather, but it was also encrusted with bird poo. The beds were extremely soft - you sat down and ended up a food lower. Many of the carpets around the hotel were worn thin, with one join being held together by gaffer tape.

When we moved from the side of the hotel our room was in across to the other side, as the wedding was being held in and around the ballroom, the fabric of the building seemed much better. This was actually the older part of the hotel, the part our room was in was a newer extension. We used the main dining room twice, as it was where we ate breakfast. There was a wide choice of food and it was all great. The food served at the wedding was great too, both the wedding breakfast and the evening buffet. The only isse we had with 'consumables' was with the drinks. A g&t and a pint of beer cost £9.50. There wasn't much choice of beer, and the price in the bar by the ballroom was even higher than in the main bar - and we were asked not to walk through the dining room to go to the main bar, even though the dining room wasn't in use at the time.

Checking out was a breeze, again they knew we had paid and owed nothing, and we were wished a pleasant journey.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Mercure Leeds Parkway, responded to this review, 21 October 2013
Dear BelW. Thank you for taking the time to let us know your comments following your stay with us. I am very pleased that the staff and service were good during your stay but would be grateful for further comments regarding the state of your bedroom. If you would be kind enough to email me on gm.mercureleedsparkway@jupiterhotels.co.uk with your name and the date of your stay I will be able to find out which room you were in and resolve any maintenance issues. Once again thank you for taking the time to let us know your views. Kind regards, Stewart Woodeson
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (219)
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English first
Manchester, United Kingdom
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 October 2013 via mobile

Myself and my wife stayed for 2 nights on oct 12th as part of the metro 2night deal. (Highly recommended... All mercure hotels nationally). Evening meal was excellent. Breakfast was good. The setting is absolutely lovely. The hotel is a little tired but on the whole is very good, a special mention to Dianne on reception, we requested to move room due to the bed being on the small side.she was brilliant and provided us with a wonderful room, nothing was too much trouble for her...... as it was our wedding anniversary this was a wonderful gesture and greatly appreciated. All the other staff were helpful and friendly.

Stayed October 2013, travelled with friends
Helpful?
Thank craig29805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Mercure Leeds Parkway, responded to this review, 16 October 2013
Dear Craig29805. Thank you very much for such a kind review. I have spoken to Diane who is delighted and is now having trouble getting her head through the doorway... I'm also delighted to hear about the great service and good food - nice to see we have addressed a couple of concerns from earlier in the month, so thank you for your recognition of this. We look forward to seeing you again soon! Kind regards, Stewart Woodeson
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Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2013

I recently stayed at this hotel and although the staff weren't always available to deal with the demands of this busy hotel, the extra efforts of certain members of staff should be commended especially a lady by the name of Dianne who works tirelessly in reception and all of the restaurant staff whose names I dont have. As an all-round experience, the efforts of the staff made the stay at this slightly tired hotel one that was very pleasant and brings back faith in good service in the UK.

Room Tip: go for the rooms with balconies overlooking the main gardens.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xsinbadx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Mercure Leeds Parkway, responded to this review, 14 October 2013
Dear xsinbadx. Thank you for taking the time to make us aware of your experience at the hotel during your recent stay with us. I am delighted that the restaurant staff and in particular Diane represented us well - I have made Diane aware of your comments this morning and she is delighted, so thank you for your recognition. Please come back soon! Kind regards, Stewart Woodeson.
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Morpeth, United Kingdom
Level 6 Contributor
115 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 10 October 2013

Was greeted by the reception manager Jay with an enthusiastic welcome The rooms were spotless and the room service was excelent.The evening meal was a medium to rare steak served with fresh vegetables and chips and all washed down with a gaymers cider or two.Excelent stay i will be back.Ps i hope your holiday in Lanzarote went ok Jay

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidHarefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Mercure Leeds Parkway, responded to this review, 14 October 2013
Dear David,
Thank you for taking the time to write a review about your experience at the Mercure Leeds Parkway. I am delighted that you found our staff, cleanliness and service excellent and shall pass on your comments to Jay upon his return, which no doubt he will be delighted with too. Come back again soon! Kind regards, Stewart Woodeson
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Liverpool, United Kingdom
Level 4 Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 October 2013

I have recently stayed at Mercure Leeds Parkway for one night. The rooms are priced very reasonably in my opinion. The room was very basic, yet clean and smelling fresh, the bathroom is also quiet modern and spacious. Upon arrival, the receptionist was very welcoming, check in was very quick. I have also enjoyed the breakfast, there was a big variety of items to choose from. Again, the staff were very polite and welcoming.

The only downfall though is the location as the road from the hotel to central Leeds is usually packed with traffic in the morning.

Overall, a nice relaxing hotel to stay at and very welcoming staff.

Room Tip: Rooms on the lower ground floor are slightly noisy as they are adjacent to the car park
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ahmed G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Mercure Leeds Parkway, responded to this review, 10 October 2013
Dear AhmedG. Thank you for taking the time to review our hotel. I am delighted that you enjoyed your stay with us, especially the warm and friendly staff and the huge breakfast offering that we have every morning - it's a great way to start the day! Kind regards, Stewart Woodeson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
177 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 8 October 2013 via mobile

Stayed last weekend for a suprise family visit.I felt the staff were friendly on arrival and through out at the bar.I did ask twice about the heating in our room and that it wasnt working.No one got back to me.The room itself wasnt in great condition looking out to the back.Stained carpets..some lights not working etc.Room service food very average and wasba shame I couldnt get anything hot after a long journey and arriving late.But as I say staff were friendly.Good parking facilities.Would use again but would like a room in better condition.

Stayed October 2013, travelled as a couple
Helpful?
Thank RIGGSY666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Mercure Leeds Parkway, responded to this review, 10 October 2013
Dear Riggsy81. Thank you for taking the time to review our hotel. I am pleased that you found our staff friendly and professional. We are working on an in-house investment programme at present and have now completed 15 bedrooms in the last year, with us carrying on for the forthcoming year also, so we hope that on your next visit we shall be able to provide a better standard of room during your stay. I would advise on your next stay that you choose one of our newly refurbished privilege rooms with super comfortable bed, coffee machine, bathrobe and complimentary newspaper. Kind regards, Stewart Woodeson
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Additional Information about Mercure Leeds Parkway

Property: Mercure Leeds Parkway
Address: Otley Road, Leeds LS16 8AG, England
Region: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Leeds
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mercure Leeds Parkway 3*
Number of rooms: 118
Official Description (provided by the hotel):
Hotel in large mock-Tudor building on 2-1/2 acres next to Golden Acre Park & Nature Reserve. ... more   less 
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Also Known As:
Mercure Leeds Parkway Hotel Leeds
Ramada Leeds
Leeds Ramada

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