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“Weekend Break”
Review of The Queens - Leeds

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The Queens - Leeds
Ranked #11 of 87 Hotels in Leeds
Certificate of Excellence
Hitchin
1 review
“Weekend Break”
Reviewed 18 November 2013

Had a wonderful stay at The Queens Hotel. Staff very friendly and efficient, always happy to help.
Our room was clean and comfortable, although the bathroom was rather small. Very good value for money, providing a lovely, fresh and varied breakfast. For a brilliant shopping weekend and a fantastic concert to boot, this hotel is well located to provide a prefect base to accommodate all your needs.

  • Stayed November 2013, travelled with friends
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Helpful?
Thank michelle m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, 21 November 2013
Dear michelle m

Thank you for taking the time to post a review of your stay, delighted that you had a thoroughly enjoyable time with us and look forward to welcoming you back soon.

Kind regards

Jacquie Hanson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (621)
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Whitley Bay, England, United Kingdom
Level Contributor
213 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 18 November 2013

Despite struggling around the ring road in Leeds due to poor signposting eventually got parked at the station car park (8pm-2pm next day £10, so cheaper than hotel parking). A very short walk of around 200 meters bought us to The Queens. First impressions were it looked a little drab and disappointing until you really looked at this beautiful hotel. So many original Art Deco features and the attention to detail makes this a little special. Rooms were more than adequate with the Art Deco theme continuing, view of the city square and it's huge Christmas tree was gorgeous, and the breakfast had everything you could want to see. But the staff were really lovely and went out of their way with really friendly help with the bonus of being able to keep our room till midday without extra charge, would definitely go back

Room Tip: Ask for a high floor at weekends as there seemed to be lots of functions on.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, 21 November 2013
Dear Heather G

Firstly, apologies for our one way system in Leeds, it can be a little confusing but glad you arrived safely in the end. Please thought that once you arrived you very much enjoyed your stay and your Art Deco surroundings and of course the City Square Christmas tree, it’s lovely isn’t it?

I will certainly pass on your kind words to the team and we all look forward to welcoming you back soon.

Kind regards

Jacquie Hanson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern Ireland
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 November 2013

An otherwise very good rating must be reduced to an average due to the poor food that was provided at the hotel. The evening meal of battered fish looked impressive but was mainly just a large piece of batter. The breakfast the next morning was also poor for the price of £15.00.
The other negatives included only one working lift that meant you had to wait quite a while and that the staff seemed confused if the cost of our breakfast was included in the price of our stay.

The positives are the very friendly staff, particularly those serving the food, just a shame the food did not meet that standard. Rooms were very clean, a good size and had everything you could need. Plus the showers are powerful and a good height.

The best thing about the hotel is the location, right in the heart of Leeds and beside the station, with a taxi rank outside the front door. The style of the hotel is also very attractive and original - this is much better than staying in one of the major chain hotels were everything is the same.

I would stay here again and would advise others to do so - I would also suggest that if you do, you find somewhere else to eat.

  • Stayed November 2013, travelled on business
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Helpful?
Thank McKitties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, 21 November 2013
Dear McKitties

Thank you for taking the time to post your review and I can only apologise at this late stage for the disappointing dining experience; I will certainly address your comments with our executive chef and thank you for highlighting your concerns. I am sorry too that you had difficulty with the lifts, you are correct on the day you mentioned we did experience a technical problem however can assure you that this has now been rectified.

Please be assured that this is certainly not our usual standard of quality or service and would hope that we have an opportunity of restoring your faith some time in the future.

Kind regards

Jacquie Hanson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lancashire
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 16 November 2013

Stayed here with my sister for two nights and had a lovely time. We were in Leeds for a shopping trip and the hotel is very central to both shops and restaurants. The hotel is lovely inside with lots of nice features & the rooms more than adequate and even though our room was on the 3rd floor at the front of the hotel we both slept extremely well. The heating wasn't working in the room but a call to reception & an oil filled radiator was delivered within 10 minutes which kept the room at just the right temperature. We had the afternoon tea when we arrived which was delicious but our tea & coffee were only lukewarm but when one of the staff came to see if we were ok & we mentioned it they couldn't have been more apologetic & offered us another straightaway but we already got a couple of glasses of wine from the bar so didn't want another hot drink. He apologised again & then came back 2 minutes later and offered us a glass of cava each which was a very nice touch. All the staff were brilliant at this hotel and all went out of their way to help whenever they could. I would certainly recommend this hotel and will definitely stay again when in Leeds.

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
2 Thank choosywoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, 21 November 2013
Dear choosywoman

Thank you for choosing to stay with us here and delighted that you had a lovely stay and had time for a spot of shopping and Afternoon Tea, what a treat. I was so pleased that the team looked after you both and very much look forward to welcoming you back once again.

Kind regards

Jacquie Hanson
General Manager
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Dublin, Ireland
Level Contributor
3 reviews
3 hotel reviews
Reviewed 14 November 2013

Recently booked accommodation at this hotel - single occupancy. Single bed, very narrow - actually fell out of it. Recommendation, if you are a single you need to book a
double bed to get a good nights rest!

  • Stayed November 2013, travelled on business
    • Value
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Helpful?
Thank Joan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, 15 November 2013
Dear Joan O

Thank you for taking the time to post your review, I was sorry to learn that you did not enjoy your stay, I hope that you will allow us the opportunity to restore your faith soon.

Kind regards

Jacquie Hanson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
69 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 November 2013 via mobile

Have stayed during this week & last as there on business and it is a perfect location.
The staff are extremely helpful and friendly. The room was comfortable and on the 8th floor which gives access to the Q Club where free drinks (but no nibbles which it states) are available between 6 & 8.
The main bar on the ground floor is very disappointing. Apparently it has been refurbished recently, which I was surprised at as I thought it needed doing.
It is like a social club bar, stark lighting, 2 screens showing constant news & sport.
I thought it would be cosier and more in keeping of the Art Deco atmosphere, but sadly not. It's a shame as the hotel could be stunning.
Also, the food is very disappointing so we ate out at nearby restaurants which luckily are in abundance. Breakfast also hit & miss as buffet breakfasts usually are.
The location has it as a base.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Moerom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, 15 November 2013
Dear Moerom

Thank you for taking the time to post your review, I was pleased that you enjoyed QClub and found our team to be helpful and friendly. I will certainly look into the nibbles as you are correct they should be available from 6 until 8pm.

I was sorry to learn that you found the bar to be disappointing, as you say we have recently refurbished and have received a great many compliments, I am sorry that you don't share the opinion.

I do hope that this one off experience has not tainted your view of our hotel and would welcome the opportunity of restoring your faith. Please contact me personally when next staying in the city and I will certainly do what I can to further enhance your stay.

Kind regards

Jacquie Hanson
General Manager
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Vienna
Level Contributor
68 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 November 2013

Hotel is very well placed in the middle of town. Seems to have been built in the Art Deco period and whilst there has obviously been investment in the rooms - some of the public areas are looking a bit tired. Staff seem to lack training in the restaurant.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MFiVienna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, 15 November 2013
Dear MFiVienna

Thank you for taking the time to review your stay, and thank you for your honest feedback; I will certainly address the comments raised with our maintenance team and restaurant team.

I do hope we have the opportunity to restore your faith in our hotel

Kind regards

Jacquie Hanson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Queens - Leeds

Property: The Queens - Leeds
Address: City Square, Leeds LS1 1PJ, England
Region: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Leeds
#9 Business Hotel in Leeds
#9 Romantic Hotel in Leeds
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Queens - Leeds 4*
Number of rooms: 215
Official Description (provided by the hotel):
As the most famous landmark hotel in Leeds, The Queens really does set the standard. Proudly positioned in the heart of City Square adjacent to the rail station and a host of other amenities, The Queens Hotel radiates a powerful allure from every inch of its immaculate white Portland stone façade. But the beautiful frontage is no façade, as you’ll discover when you step inside. The perfect balance of old character and contemporary elegance, The Queens Hotel Leeds combines its proud 1930’s Art Deco heritage with modern 4 Star luxury. Benefiting from £10.5 million in careful restoration, The Queens is the perfect Leeds hotel. A stay in any one of its 215 sophisticated bedrooms will leave you in no doubt as to why it is so well known. For the ultimate in exclusivity, book to stay in the QClub. Leeds’ only executive floor, situated at the very top of the hotel. Each of the 18 plush and peaceful bedrooms on this level has been fully refurbished and benefits from the introduction of a new executive lounge to relax in. Business types will find the hotel location extremely convenient next to the station and for meetings, conferences or grand banquets, The Queens is the only conference venue in Leeds with a 600-seater capacity to easily accommodate your eagerly anticipating guests or delegates. ... more   less 
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Also Known As:
The Queens Hotel Leeds
Queens Leeds

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