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“Excellent”
Review of The Queens - Leeds

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The Queens - Leeds
Ranked #11 of 87 Hotels in Leeds
Certificate of Excellence
Holmfirth
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent”
Reviewed 17 February 2014 via mobile

We stayed at the Queens hotel for two nights for Valentines .The room was brilliant, cosy and very clean with a separate sitting area and a fridge.
The breakfast was excellent, fruit ,cereals, pastries, and cooked .
The main thing that stood out for us , the staff were very friendly and couldn't do enough for you.
We have not stayed here before, but would definitely go back, and would recommend it

Stayed February 2014, travelled as a couple
Helpful?
Thank AngelinaHolmfirth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, 18 February 2014
Dear AngelinaHolmfirth

Many thanks for allowing us to help celebrate such a romantic weekend, I was so pleased to read that you had a very enjoyable stay with us and will certainly pass on you kind thoughts to the team.

I hope to have the opportuity of welcoming you both back soon.

Kind regards

Jacquie Hanson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Lancaster, United Kingdom
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 February 2014

Stayed here for two nights to attend a wedding reception. Nothing was too much trouble and from entering the hotel, throughout the whole stay and during the actual wedding party every single member of staff could not have worked harder. I would particularly like to mention the two concierge's ANDY and DAVID who looked after me and made my stay so much easier. The whole Event Organising Team for their dedication to detail, professional and pleasant manor, the reception staff who greet you, at any time with a smile and really are there to help and even the cleaner on floor 7 who went out of her way to make sure I had everything I needed. I would HIGHLY recommend a stay here and certainly if you are planning a function, consider this a venue - you will NOT be dissappointed! As a professional events planner myself I was most impressed! WELL DONE to each and every one of you!

Room Tip: I do not think there are any 'bad' rooms?
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  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hazel8976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, 18 February 2014
Dear Hazel8976

I was thrilled to read you had a thoroughly enjoyable stay for such a joyous occasion. I will certainly pass on your kind comments to the team and in particular both David and Andy as I am sure they will love to hear that their hard work and dedication was appreciated.

I do hope that you have the opportunity to visit us again soon.

Warmest regards

Jacquie Hanson
General Manager
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Middlesbrough, United Kingdom
1 review
Reviewed 17 February 2014

I have no problem with the hotel but unfortunately we did not get a great night sleep as the air conditioning was broken. When we entered the room it felt like we were a abroad with 30 degree temperatures. In actual fact it was 2 degrees outside. The windows stated a message 'do not open'. So we could not cool the room down.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisD D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, 18 February 2014
Dear ChrisD D

Thank you for taking the time to post your review, I was very sorry to learn that not everything went according to plan. I will certainly address the comments made with our maintenance team in order to ensure this problems you encountered are rectified.

Please be assured that this is not our usual standard of quality and would welcome the opportunity to restore your faith in our hotel.

Kind regards

Jacquie Hanson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnoldswick, United Kingdom
1 review
Reviewed 17 February 2014

This was our 2nd stay at this Great hotel. Fantastic location, staff very friendly and helpful! We arrived early to make the most of the day, our car was parked and we was registered for our room, bags were taken care of and we could then go off and enjoy our day, arriving back later to find our room was ready and our bags had already been taken up and put in our room. Staff couldn't do enough even tho it was a busy Saturday and valentines weekend. Can't wait to stay again.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vickyle83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, 18 February 2014
Dear Vickyle83

Thank you for once again choosing to stay with us at The Queens, delighted that once again you had a wonderful time. Really looking forward to welcoming you back once again.

Warmest regards

Jacquie Hanson
General Manager
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Dublin
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 February 2014

Myself and my girlfriend stayed in the Queens for one night and from the very outset it was a pleasure. Our flight arrived at 9 in the morning and when we got to the hotel we assumed we would have to wait till 3 to check in but they had seen our booking comment saying we were arriving early and our room was ready when we got there (with a complimentary upgrade to a superior room). All the staff were so friendly and efficient ( in particular the woman who checked us in and out) they couldn't have been more helpful. The room was spotless, the beds were comfy and the view was great. Would definitely reccomend to others and will 100% be returning in the future.

Room Tip: Just show up
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, 17 February 2014
Dear Keith91

Thank you for taking the time to post your review and for sharing your thoughts with the wider travelling community. I was so pleased to read that you had a thoroughly enjoyable stay from start to finish. Delighted too that the team were friendly and efficient and will certainly pass on your kind thoughts to them.

I do hope to see you again soon.

Kind regards

Jacquie Hanson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northallerton
Level 6 Contributor
125 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 16 February 2014 via mobile

Had a valentine special weekend here, nice room, good food and even though it was very windy and raining we arrived by train and had no need to venture outside that evening as the hotel has a entrance directly from the railway station. Staff excellent in all parts of the hotel but a special thank you to Dave Walker for making it that bit special. Thank you .

Stayed February 2014, travelled as a couple
Helpful?
Thank Blevo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, 17 February 2014
Dear Blevo

Thank you for choosing The Queens to enjoy your Valentine's weekend and delighted that you had a wonderful stay with us; despite the weather!

I will certainly pass on your kind thoughts to David as I am sure he will find it a great source of motivation.

I do hope you have the opportunity of staying with us again soon.

Warmest regards


Jacquie Hanson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 February 2014 via mobile

We have just returned from a great Valentines weekend at The Queens in Leeds.
We were here for 2 nights and again cannot fault the service we were given.
Breakfast is first class and can I add all the breakfast staff especially the lady who meets and greets you are a credit to the hotel, she has a smile that would bring the sun out on any dull day, please pass our thanks to them all. The rooms are spacious and very clean and the view across the square is lovely.
Thanks to all for such a lovely stay and we love coming here so will see you again in the future ..Thank you.

Stayed February 2014, travelled as a couple
Helpful?
Thank janiceken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, 17 February 2014
Dear janiceken

We're so, so pleased that you had a wonderfully romantic Valentine's with us. I will certainly pass on your kind words to the team as I am sure they will see them as a great source of motivation to them.

I do hope that you will be able to visit us again soon.

Warmest regards

Jacquie Hanson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Queens - Leeds

Property: The Queens - Leeds
Address: City Square, Leeds LS1 1PJ, England
Region: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Leeds
#9 Business Hotel in Leeds
#9 Romantic Hotel in Leeds
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Queens - Leeds 4*
Number of rooms: 215
Official Description (provided by the hotel):
As the most famous landmark hotel in Leeds, The Queens really does set the standard. Proudly positioned in the heart of City Square adjacent to the rail station and a host of other amenities, The Queens Hotel radiates a powerful allure from every inch of its immaculate white Portland stone façade. But the beautiful frontage is no façade, as you’ll discover when you step inside. The perfect balance of old character and contemporary elegance, The Queens Hotel Leeds combines its proud 1930’s Art Deco heritage with modern 4 Star luxury. Benefiting from £10.5 million in careful restoration, The Queens is the perfect Leeds hotel. A stay in any one of its 215 sophisticated bedrooms will leave you in no doubt as to why it is so well known. For the ultimate in exclusivity, book to stay in the QClub. Leeds’ only executive floor, situated at the very top of the hotel. Each of the 18 plush and peaceful bedrooms on this level has been fully refurbished and benefits from the introduction of a new executive lounge to relax in. Business types will find the hotel location extremely convenient next to the station and for meetings, conferences or grand banquets, The Queens is the only conference venue in Leeds with a 600-seater capacity to easily accommodate your eagerly anticipating guests or delegates. ... more   less 
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Also Known As:
The Queens Hotel Leeds
Queens Leeds

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