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“Shame TGI Friday experience let you down”

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Premier Inn Leeds City Centre Hotel
Ranked #18 of 87 Hotels in Leeds
Reviewed 29 May 2014

First time I have stayed at this particular Premier Inn, location was good, far enough out of the city but still within walking distance. On arrival we received the usual friendly welcome with easy check in process. We arrived just after 12 noon & very pleased when told there was a room available. Room was clean, spacious with plenty of towels and tea, coffee etc. There was no Premier restaurant but breakfast was served in TGI Friday. Unfortunately, this is where we felt totally let down. We decided to have our evening meal in TGI and although we received a friendly greeting and were taken to a table, I had to change the chair as there had been a spillage which had not been cleaned up. My granddaughter’s meal came without the carrot, cucumber & pepper sticks & when I mentioned this I was told “sorry about that” no offer was made to get the items!
We have been to lots of Premier Inns & would always say the breakfast experience has always been one of the best, in fact better than some of the more expensive hotels we have stayed in. Afraid this was NOT the case this time. TGI staff failed to ensure that hot items were filled up regularly and on each morning we found there was always a queue as items were allowed to run out. Coffee & hot water were in flasks, coffee was cold unless you were lucky to see a staff member bring out a fresh filled flask. Tables always felt sticky & seats were stained. Surprisingly the food i.e. Bacon, Sausage, Bread were all of good quality.
Doubt I would return to this particular Premier Inn again.

  • Stayed: May 2014, travelled with family
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1  Thank cookienanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy B, Manager at Premier Inn Leeds City Centre Hotel, responded to this reviewResponded 8 June 2014

Thank you for taking the time to write a review. I am grateful for your feedback about your stay. I look forward to welcoming you back to the Leeds City Centre Premier Inn
Kind regards
Katy Barron

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Reviewed 28 May 2014

Like the many Premier Inns I have stayed in before, this one ticks the comfort and good nights sleep boxes. It is situated next door to a TGI Friday's so access to food isn't an issue either.

It is about a 10-15 minute walk from the train station.
The pavement you have to walk on leaves a lot to be desired, but that's the fault of the city council, not Premier Inn. Quite a few road crossings, but all are controlled, so it wasn't too difficult to do.

  • Stayed: May 2014, travelled with family
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1  Thank bambina000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy B, Manager at Premier Inn Leeds City Centre Hotel, responded to this reviewResponded 8 June 2014

Thank you for taking the time to write a review. I am grateful for your feedback about your stay. I look forward to welcoming you back to the Leeds City Centre Premier Inn
Kind regards
Katy Barron

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014 via mobile

I liked how friendly the staff were on greeting us and their eagerness to help with extra towels and milk.
The bed were the biggest we have had in a travel lodge and the TV on the wall were very good viewing when you have time. TGI next door for dinner were very good and parking much easier than being right in the centre.

  • Stayed: November 2013
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Thank Metsx6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy B, Manager at Premier Inn Leeds City Centre Hotel, responded to this reviewResponded 8 June 2014

We are delighted that your stay with us was a good one. Thank you for your comments on our comfortable rooms. Our team members will be pleased to receive your feedback, as they endeavour to give all our guests a high level of service. Thanks for taking the time to review your stay; we look forward to welcoming you back in the future.
Kind regards
Katy Barron

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Reviewed 28 May 2014

came up to visit family in the area and to take advantage of the fab marked on the thursaday. hotel was in good location to all aminatees. good traveling didtants to the train station and close to the shopping area. although its right next to a very busy main road, we never heard and traffic noise

  • Stayed: June 2013, travelled with family
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Thank loopylouWrexham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy B, Manager at Premier Inn Leeds City Centre Hotel, responded to this reviewResponded 8 June 2014

Thank you very much for your review. I am delighted that you enjoyed your visit at Leeds City Centre Premier Inn. I look forward to welcoming you back very soon
Kind regards
Katy Barron

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Reviewed 27 May 2014

Stayed for family wedding, we had 9 rooms on various floors (some together on request). All equally comfortable and quiet.
A standard premier inn, everything you need/expect plus free/ plentiful parking very close to city. Surprisingly good breakfast in adjacent TGI with plenty of hot/ continental choice set out buffet style plus the option to have porridge and poached eggs cooked fresh.
All staff (in hotel and TGI) are super - friendly and genuinely helpful, nothing too much trouble even singing to our son at breakfast who had a birthday while we were there.
Be aware it's a bit of a trek along busy roads into the city centre but taxis only a few quid.

  • Stayed: May 2014, travelled with family
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Thank JRM12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy B, Manager at Premier Inn Leeds City Centre Hotel, responded to this reviewResponded 28 May 2014

Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Leeds, I look forward to welcoming you back at Leeds City Centre Premier Inn. Kind Regards, Katy Barron

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Reviewed 27 May 2014

Had an excellent stay here very central and a comfortable nights sleep which is always a bonus. Staff were v helpful as in an unknown city. Would use again and reccommend to anyone visiting Leeds. Great service for a small budget




  • Stayed: May 2014, travelled on business
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1  Thank AncientD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy B, Manager at Premier Inn Leeds City Centre Hotel, responded to this reviewResponded 28 May 2014

We are delighted that your stay with us was a good one. Thank you for your comments on our comfortable rooms. Our team members will be pleased to receive your feedback, as they endeavour to give all our guests a high level of service. Thanks for taking the time to review your stay; we look forward to welcoming you back in the future. Kind Regards, Katy Barron Operations Manager

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Reviewed 20 May 2014

I had not stopped at this particular PI before...it was standard PI so you know what you are getting. The bed was comfy, the shower hot and powerful and the room clean. However, the staff here are particularly helpful and courteous, especially the lady receptionist and the breakfast server in TGIF. Well done guys, a great stopover!

  • Stayed: May 2014, travelled on business
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Thank machinmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy B, Manager at Premier Inn Leeds City Centre Hotel, responded to this reviewResponded 28 May 2014

We are delighted that your stay with us was a good one. Thank you for your comments on our comfortable rooms. Our team members will be pleased to receive your feedback, as they endeavour to give all our guests a high level of service. Thanks for taking the time to review your stay; we look forward to welcoming you back in the future. Kind Regards, Katy Barron Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Leeds City Centre Hotel

Address: Wellington Bridge Street | City Gate, Leeds LS3 1LW, England (Formerly Travel Inn)
Region: United Kingdom > England > Yorkshire > West Yorkshire > Leeds > Leeds City Centre
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#7 Family Hotel in Leeds
#16 Business Hotel in Leeds
Price Range: £49 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Leeds City Centre Hotel 3*
Number of rooms: 141
Official Description (provided by the hotel):
Ideally located within easy reach of the M621, 10 minutes off Junction 27 of the M62, and conveniently situated for Leeds train station (approx a 15 minute walk) and located in the business district of Leeds. Take advantage of our free onsite parking; and the excellent transport links onwards to York or Harrogate and internationally through Leeds Bradford Airport (9 miles away). Jump on a bus at the stop 1 minute walk from reception or walk into Leeds's fashionable cosmopolitan shopping and nightlife centre; or you can take in some culture with the famous Opera North and Grand Theatre, both within easy reach. You can pass the time watching Leeds United FC play at Elland Road Stadium or enjoy cricket at Yorkshire's cricketing home at Headingley or any of our local Premiership Rugby League sides, all within 20 minutes' drive from the hotel. Our Leeds City Centre Premier Inn has everything you'd expect and more.... incredibly comfy beds, air conditioning, 32inch flat screen TVs in every room and TGI Fridays is the onsite restaurant, offering food till late. ... more   less 
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Also Known As:
Premier Inn Leeds City Centre Hotel Leeds

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