We arrived here to drop our bags off on Sunday 15th December at 11am. We were advised check in was from 2pm. We arrived back at the hotel at 3pm to be told that our room wasnt ready. Not impressed but fair enough give them 20 mins to sort it out. We waited 20 mins, went back over to check in to be told that they hadn't even phoned through to the cleaning staff yet to check if a room was ready. We'd been sat in the lobby for 20 minutes! Was extremely annoyed. Whilst the Manager was trying to calm us down, a receptionist came over to tell us that the room was ready. We went up the room. 5 minutes later a knock on the door. A bottle of wine, 4 chocolates with a compliment slip with an apology from the front desk staff for the mix up. However, this morning my Mum received a text from her friend asking if we'd enjoyed our wine and chocolates!!!!!!!!!!! My Mums friend had paid for the bottle of wine and chocolates (we checked the money HAS come out of her bank) and this hotel has passed it off as an apology for their mess up!!!!!!!!!! I am absolutely fuming and will be putting in a formal complaint. To add to this, the room was sub-standard. The curtain was hanging off at one end, the bed linen was scruffy and it wasn't clean enough. I will never be staying at this hotel again. For them to pass the wine and chocolates off as an apology from them when someone else has paid for it is absolutely disgusting.
- Official Description (provided by the hotel):
- Elegant and stylish, Radisson Blu Leeds is located in the heart of the culture-rich city. The meticulously restored building once served as the main office of the Leeds Permanent Building Society and has kept its original art deco style. Located in the Light complex, the hotel offers easy access to bars, restaurants and shopping plus attractions like the First Direct Arena. Each of the 147 chic bedrooms and suites is complete with amenities such as a mini bar and flat-screen television. Enjoy the creative fare of Fire Lake Grill House and Cocktail Bar, with an open kitchen and a great selection of grilled dishes, unique starters and handcrafted drinks. Guests also receive a discount at the Nuffield Health Leeds Fitness and Wellbeing Gym nearby. The conference space houses 10 meeting rooms over 2 floors which can be used for all types of meetings and social occasions for up to 70 people. The historic ambiance of this Grade II listed building adds a touch of sophistication to any gathering. ... more less
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- Also Known As:
- Radisson Blu Hotel, Leeds Hotel Leeds
- Radisson Leeds
- Leeds Radisson