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“Terrible customer service”
Review of Grand Theatre

Grand Theatre
Ranked #19 of 152 things to do in Leeds
Certificate of Excellence
More attraction details
Attraction details
Owner description: Situated in the heart of Leeds, the Grand Theatre opened in 1878 and has been entertaining people ever since. With a wide programme from musicals to stand-up, opera to drama and ballet to family shows, there's bound to be something that you'll enjoy.
Ossett, United Kingdom
Level Contributor
28 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
“Terrible customer service”
Reviewed 10 August 2014

Booked to see the show Wicked, we paid £50 per ticket and were generally excited to go see the show. On arrival at our seats we found that we had limited viewing of the stage due to the location of the seats, this was a disappointment to us as this was not clearly advertised when we booked the seats.
On contacting the venue after the show to highlight our disappointment we received an unsatisfactory explanation with no apology from a rude and unhelpful staff member named Faye Dawson.
It's customer service like this that leaves a bitter taste in your mouth and ruined what should have been a great day.
I believe the venue need to retrain their staff in what customer service should be.

Visited June 2014
Helpful?
Thank Shaun H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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745 reviews from our community

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Date | Rating
  • English first
  • Japanese first
  • Any
English first
Huddersfield, United Kingdom
Level Contributor
20 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
“shrek”
Reviewed 10 August 2014

i have just been to see shrek worth every penny the cast were brilliant from start to finish and a stunning theatre will be going to see more

Visited August 2014
Helpful?
Thank 70mich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penrith, United Kingdom
Level Contributor
115 reviews
47 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
“Grand theatre”
Reviewed 10 August 2014

Just been to the grand theatre at leeds to see shrek the musical.what an impressive place/ we'll organised from when you get in till you get out.i see why they call it the grand theatre.well done leeds

Visited August 2014
Helpful?
Thank Bruce R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
20 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
“Shrek- wow”
Reviewed 5 August 2014

What a fantastic show - amazing - uplifting - funny on many levels - the dragon is super - If you need to feel good, go see this show, suits all ages, young and old. Dont miss it.

Visited August 2014
Helpful?
Thank trevnshirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
111 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 65 helpful votes
“wickedly hot”
Reviewed 5 August 2014

Lovely traditional theatre but far too warm, jo attempt to keepmplace coll by opening doors as promised in interval by staff spoilt a wonderful show.

Visited July 2014
Helpful?
Thank 596Julie_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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