I think a course in customer service is definitely needed at this hotel. I paid extra for larger rooms, but no air conditioning just a fan and at £119 per night that is not comparative with a premier inn which does offer air con.
The extractor fan in the bathroom didn't work in both twin rooms despite having mentioned it in the morning to reception. On arrival back from the graduation at 2.30 the room had not been serviced. Very disappointing. Also the quality of towels, quilts and sheets were very low grade.
So lunch in the stables bar was a choice to chill. Bad decision. Over priced food for a pub but Robert the waiter was brilliant as we explained our disappointment at the minuscule portion size compared to the excellent breakfast choice. £10 for 8 pieces of scampi and over cooked chips! Pity his supervisor had not been to the same charm school as Robert as I have never met anyone who attempts to listen to the customer start with such a confrontational attitude as he had!
The breakfast staff were great and the choice of food very good, but on checking out I mentioned the lack of air conditioning being a disappointment whereupon I was told other rooms have them and I could have asked for one of those. Well it would have been nice to have been offered actually at check in as the allocation of rooms was incorrect despite phoning 3 days prior to our visit!
The hotel is owned by Leeds university but if it used as a training hotel for any hospitality course I can only hope that the training beyond our stay becomes on a par with the stunning location and the building itself. A hotel which looks as it does needs to deliver a standard of service the prices charged reflect. £13 for 2 glasses of very poor quality wine!
It has not got the wow factor which is a shame.
- Official Description (provided by the hotel):
- Set within nine acres of woodland and gardens and built around a 17th Century Manor House, Weetwood Hall offers extensive four-star hotel services and facilities, along with a conference centre. There are 114 en-suite bedrooms, offering a variety of different styles of accommodation from junior double to feature bedrooms. Weetwood Hall also offers three dining options: Woodlands Suite, Brasserie and the award winning Stables Pub which has Cask Marque accreditation for its real ales. There is extensive onsite free parking and high speed internet. Complimentary leisure facilities are available to our residents at the nearby Cookridge Hall Health & Fitness Club. ... more less
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- Also Known As:
- Weetwood Hall Leeds
- Weetwood Hall Hotel Leeds