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“lowered there standards”

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Thorpe Park Hotel & Spa
Ranked #4 of 86 Hotels in Leeds
Certificate of Excellence
england
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“lowered there standards”
2 of 5 bubbles Reviewed 25 October 2011

Myself and my daughter arrived for a girls night in sun 23.10.11 for the second time this year.first visit could not fault,spa and room up to high standard.second visit room not ready and when confirmed ready by reception cleaners still in room and obviously rushed as hairs found in bath floor not cleaned and very disorganised.spa no beds available to relax so very frustrating.on arriving home my husband confirmed he tried to contact hotel to arrange a bottle of champagne to room as a suprise and got no reply.we were looking at going again for my daughters birthday in december but will serious think about visiting another hotel spa complex based on last visit.
maybe we caught them on a bad day as we noticed a wedding party was on but every customer should be treated as equals if this was the case.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank confirmation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,046 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
london
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 24 October 2011

We stayed here for two nights and were very impressed. The rooms are lovely. They are well designed and spotless. Service was friendly and efficient throughout the hotel. Breakfast is brilliant!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mrahman247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
163 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed 16 October 2011

Stayed here for one night to attend a private function. Pleasant, helpful staff at check in; in fact, we only ecountered helpful staff through out the stay. Nicely furbished rooms spotlessly clean bedrooms and bathroom etc. There were a few nice "quiet areas" where you could sit and relax. The buffet at the party was excellent, varied and plentiful.

The breakfast choice was exceptional; all the produce was of a high quality (the granola was particularly tasty) and the staff were very helpful in ensuring we were sorted out with whatever we needed (we had two small children with us) The same could be said of room service as we made a couple of requests which they responded to within minutes.

The pool area was nice, spotlessly clean and pleasantly warm. I used the spa facilities only briefly (had an eyebrow wax which at £14 was a bit expensive) The only criticism I had during the whole stay would be the scones which were part of the afternoon tea. (mass produced & rubbery - home made would have been so much nicer)

The hotel is just off the motorway but once inside the building there was no traffic noise. Obviously, if you were looking for a country retreat this would not be the place to go but it was very handy for Leeds city centre and surounding area. I would happily go to this hotel again.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PAULENEHighPeakUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 16 October 2011

stayed autumn break mid october. dinner bed and breakfast package. luxurious, modern hotel located in business park close to M1. ample car parking - free at weekends. came away 100% satisfied. 5 star service. staff solicitous and highly efficient. well appointed room, comfortable bed, excellent nights sleep. restaurant outstanding, food fresh and tasty. wide range of menu options. overall excellent value for money. happy to stay here again.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scottishdoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds
Level Contributor
103 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 8 October 2011

We are members of the health spa at THorpe Park and recieve a free nights stay as a reward. When we've stayed before we were very impressed with the room however on this occasion were a little disapointed. The room was cold and it took ages to warm up when we turned the thermostat up. Also our TV was unable to show any Sky channels. When we rang to ask for this to be put right we were told they had a large function on and were very busy! We ate in dinner in the restaurant. The choice was good, the service was excellent and the food was delicious. Breakfast was excellent too!

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Garforthsoulmates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShireHotels, Gordon Jackson - General Manager at Thorpe Park Hotel & Spa, responded to this review, 19 October 2011
Thank you very much for your review. Whilst delighted that you enjoyed your dinner and the level of customer service, my apologies for the response when enquiring about Sky Channels – not appropriate or helpful – we need to do better. We will also check bedroom heating to ensure temperatures are at correct levels from check-in.

Look forward to seeing you soon at Thorpe.

Gordon Jackson,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dudley, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 October 2011

My friend and I booked with Parry's International Coach Tours for a York weekend and the Thorpe Park Hotel and Spa was where we were staying. I looked at the website and was really looking forward to using the facilities of the hotel as a treat. We were not disappointed. The swimming pool, steam room and jacuzzi which we used were excellent, clean and in good order...you could tell this was a cared for hotel. The changing rooms were spotless, the staff couldn't have been more helpful...you know how it is when you haven't got your glasses on and you can't see too well around the poolside!!!
The buffet breakfast served an excellent selection of fruit and cereals [all all labelled so that you knew where they had come from...quality providers of sound food].
Cooked breakfast was also delicious, hot food regularly topped up always freshly cooked and you never went to the buffet bar and found they had run out. If the hotel knew it was going to be busy, it told everyone and had enough staff to cover every eventuality...very impressive.
This is an excellent hotel and I would recommend it to everyone...they have the 'family' touch which you don't get in 4star hotels as a rule. Well done Shire Hotels!

Room Tip: In a coach party of 52 people not one person complained about room location...and we were spread aro...
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  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShireHotels, Gordon Jackson - General Manager at Thorpe Park Hotel & Spa, responded to this review, 19 October 2011
Thank you for posting such a complimentary review.
Parry`s Tours, as all groups, are very important to Thorpe Park. Thank you for highlighting your experience and I hope we see you on another Parry`s visit.

Kind regards,
Gordon Jackson,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thornhill, United Kingdom
Level Contributor
122 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 24 September 2011

We chose this hotel as it is a member of the Shire group and we had previously enjoyed their hotel in Penrith. We were not to be disappointed. The rooms were spacious, well equipped and quiet. The breakfast items were very plentiful and fresh. Dinner was much better than expected for a hotel of this standard and the staff went the extra mile to make our stay extremely pleasant indeed. The pool is a bit on the cold side for children and the coffees in the Terrace lounge a well over priced (£4.20) but other than that, I would have no hesitation in returning with my family. This hotel group really does put the customer first.

Room Tip: Ask for a top floor room and pay the little extra for a larger one.
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank finisterre72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Thorpe Park Hotel & Spa

Property: Thorpe Park Hotel & Spa
Address: Thorpe Park | Thorpe Park, Leeds LS15 8ZB, England
Phone Number:
Region: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Leeds
#3 Luxury Hotel in Leeds
#3 Family Hotel in Leeds
#5 Romantic Hotel in Leeds
#6 Business Hotel in Leeds
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Thorpe Park Hotel & Spa 4*
Number of rooms: 123
Official Description (provided by the hotel):
Thorpe Park Hotel and Spa is a popular 4 star hotel in Leeds. We're perfectly positioned to discover all that the cosmopolitan city of Leeds has to offer along with the delights of Harrogate, and the Yorkshire Dales. We're a stylish, contemporary hotel known for our attention to detail. With a stylish spa and One Rosette Restaurant there's plenty to keep you busy in our hotel. ... more   less 
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Also Known As:
Thorpe Park Hotel And Spa
Thorpe Park Hotel Leeds
Thorpe Park Leeds

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