I decided to book my son & his girlfriend a romantic night and dinner at the hotel. I called the hotel who efficiently took the booking and e mailed the confirmation which I forwarded to my son. Due to a) poor communication between son & I b) him failing to check the reservation date, a problem arose. I had booked for Feb 14th, he wanted to stay on March 14th!! Despite the fact that I live overseas I received a concerned call from the hotel advising me that my son had not arrived and asking if everything was ok and would he be coming the following day if there had been some confusion with the date. Once I established that son was ok and how the confusion occurred I called the hotel back and explained what had happened. The response received was fantastic " that's absolutely no problem sir, would you like us to change the booking to the 14th March" - no cancellation or no show charge just great customer service. If this is an indication of the customer service here then I am sure they can look forward to a fantastic stay.
- Official Description (provided by the hotel):
- Thorpe Park Hotel and Spa is a popular 4 star hotel in Leeds. We're perfectly positioned to discover all that the cosmopolitan city of Leeds has to offer along with the delights of Harrogate, and the Yorkshire Dales. We're a stylish, contemporary hotel known for our attention to detail. With a stylish spa and One Rosette Restaurant there's plenty to keep you busy in our hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Expedia, TripOnline SA, Hotels.com, Ebookers, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Thorpe Park Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Thorpe Park Hotel Leeds
- Thorpe Park Hotel And Spa
- Thorpe Park Leeds