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Park Plaza Leeds
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Reviews (3,211)
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All reviewschino latinotrain stationq parkcentral locationexcellent locationtrinity centregood sizeroom was spaciousreception staffbars and restaurantsbusiness tripbooked this hotelstayed here for one nightgood nights sleepfloortoiletriesnightlife
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2,355 - 2,360 of 3,211 reviews
Reviewed 6 October 2013

Hotel is very dated now , it's showing signs from years of neglect. We paid for the executive room which it may have been in 1973 (the tv must have been from radio rentals) ?
The room had been booked as a double which in fact was two singles pushed together . The bath had hairs in it and mould on the shower overall the room would have benefitted from a professional clean . Various lifts/ automatic doors out of action.Staff are friendly but the reception area does give a good impression of the overall disrepair . Not value for money

Room Tip: Book elsewhere
  • Stayed: October 2013, travelled as a couple
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3  Thank Pauluter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this reviewResponded 7 October 2013

Dear Pauluter,

I would like to apologise if you found your stay to be below our usual excellent standards. Your comments regarding the cleanliness of your room are currently being addressed with the relevant department manager.

Unfortunately due to circumstances completely out of our control last week, one of our four lifts experienced a technical fault and was out of service for 24 hours, along with the revolving door at the front of the Hotel. We aimed to minimise disruption to our guests by implementing alternative means of entry to the Hotel and had the problem resolved as soon as possible. We apologise for any inconvenience this may have caused you.

All of our televisions are in the process of being updated so rest assured this matter is in hand.
All of our guest bedrooms have been completely refurbished just last year so it surprises me to read that you found it to be dated.

Our beds use a zip and link method in order to change rooms from twins to doubles easily. The mattresses zip together to form one large double so this may be what you experienced when you refer to two singles being pushed together. Many many Hotels use this type of mattress so that bedrooms are more versatile for the guests needs.

Once again I would like to apologise for any problems you may have encountered whilst staying with us.

Many Thanks.

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Reviewed 6 October 2013 via mobile

Great hotels with views overlooking city square. We opted for a room on 19th floor which had great views. Very quiet given we stayed on a Friday night. Discounted parking is available at Q park criterion place you just pay on check out from the hotel

Stayed: October 2013, travelled as a couple
Thank PaulandSam2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this reviewResponded 7 October 2013

Dear PaulandSam2013,

Many thanks for taking the time to review our Hotel and services.

I do hope you will stay with us again soon!

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Reviewed 6 October 2013

Stayed here with husband for a 1 night stay. We had been here for a night about 2 years ago and found it to be a nice hotel so decided to book again. It was my husbands birthday so chose to upgrade to executive suite situated on the 18th (out of 20) floor. We had a lovely corner room which meant we had 2 sides of our room looking out over Leeds. The room was spacious and the bed was large. The bathroom was a pleasant size with a nice bath (and shower head above it).
I liked the bathrobes that were supplied and there was ample tea/coffee/milk for when we wanted a hot drink.
We chose not to have breakfast so can't comment on food quality and didn't venture to the bar either.
We were greeted on arrival by a very friendly and helpful member of staff who checked us in at about 1.30pm (even though check in was stated as 3pm we thought we'd ask and it didn't seem like any bother to them).
So, in summary; lovely hotel, friendly staff and very comfortable & spacious rooms. Will definitely return & would recommend to anyone!

Stayed: October 2013, travelled as a couple
Thank EmJoPa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this reviewResponded 7 October 2013

Dear EmJoPa,

Thank you for your fantastic review of our Hotel!

It is great to see that every aspect of your stay was to your satisfaction!

I will pass on your comments regarding our team at Park Plaza Leeds, it always provides a real boost to morale!

We look forward to welcoming you back soon.

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Reviewed 4 October 2013

We decided to pick this hotel to be central to the shops and Leeds arena as we were going to see Rod Stewart. The hotel was lovely, friendly staff who couldn't do enough for us even though we were only staying one night. I would most definitely stay at Park Plaza again. Excellent location to the train station. I have already told my friends to stay here if going to leeds for shopping trips etc., I have stayed in other hotels in leeds but this will be my only choice from now on.

  • Stayed: September 2013, travelled with friends
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Thank pat s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this reviewResponded 7 October 2013

Dear pat s,

Thank you for taking the time to leave a great review for Park Plaza Leeds!

It is always great to read some really positive feedback from our guests.

We look forward to welcoming you back soon.

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Reviewed 2 October 2013

I stayed at the Park Plaza Leeds for business. It's very conveniently placed for Leeds station, local restaurants and also for the Leeds Club, the conference venue I was attending.

Check in was easy, the room was immaculate, inviting and spot on for temperature. Everything I look for in an overnight business stay was just there without me having to do or think about anything.

Lovely breakfast in the morning and very easy check out. Although I didn't make an extensive use of the facilities, for an overnight business stay this was perfect and I will definitely be staying here the next time I visit Leeds.

  • Stayed: September 2013, travelled on business
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Thank KatherineH1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this reviewResponded 7 October 2013

Dear Katherine O,

Thank you for your positive review of our Hotel.

It is great to see that we have got it right in determining the priorities of our business guests, in terms of speed of service and quality of our offering.

I do hope we can welcome you back again soon.

Many Thanks.

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