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“Weekend Break”

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Premier Inn Leeds City West Hotel
Ranked #15 of 86 Hotels in Leeds
Certificate of Excellence
Cowdenbeath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Weekend Break”
Reviewed 4 February 2013

I spent the weekend at this hotel. Staff were very friendly and helpful. We ate in the hotel for breakfast which was excellent. Good choice of food. Nathan in the restaurant was very friendly and could not do enough for us. Would highly recommend this hotel.

Stayed February 2013, travelled with family
Helpful?
1 Thank Iain W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben W, Manager at Premier Inn Leeds City West Hotel, responded to this review, 16 February 2013
Hi Iain W,

Thank you for taking the time to post a review of your stay here on Tripadvisor, your feedback and comments are always welcome.

Nathan has been made aware of your comments and was thrilled that he could have such an impact on your stay with us.

Thank you once again for your comments, my team and I look forward to welcoming you back to Leeds again in the near future.

Ben Wattam
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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796 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
Date | Rating
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  • Italian first
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English first
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 4 February 2013 via mobile

Excellent hotel and excellent food. Evening meals where more than ample. Just outside of city centre but ideal if you don't mind not being in the centre if city.
Public transport is available just a short walk from hotel to get into city and back if needed. Distance from city centre is about 2 miles

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank spd54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben W, Manager at Premier Inn Leeds City West Hotel, responded to this review, 16 February 2013
Hi spd54,

Thank you for taking the time to post a review of your stay here on Tripadvisor, your feedback and comments are always very welcome.

Im pleased to read that your stay met with your expectations and my team and I look forward to welcoming you back to Leeds City West Premier Inn in the near future

Ben Wattam
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnsley, England, United Kingdom
2 reviews
Reviewed 30 January 2013

I spent the day at this hotel for business purposes and found the staff member Nathan and Christine very helpful and friendly. They made me feel welcome and comfortable in the environment and were very attentive. A good experience.
Trent

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Trent W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben W, Manager at Premier Inn Leeds City West Hotel, responded to this review, 1 February 2013
Hi Trent W,

Thank you for taking the time to post a review of your stay here on Trip advisor, your feedback is always very welcome.

Both Nathan and Christine came to me this morning to make sure I had read your comments, it really does mean a great deal to them both.

I am pleased to read that you enjoyed your stay with us and look forward to welcoming you back again to Leeds City West in the near future.

Ben Wattam
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Workington, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 January 2013

Stayed in a family room on Friday & Saturday nights. We didn't all travel which was a relief as we were able to fold away one of the single beds. The room would have been cramped otherwise. The room was very cold on arrival as the air conditioning in the hotel was off, but each room was provided with an electric heater. So obviously we all woke up at 3am because the room was far too hot. It was better on Saturday night when we remembered to turn off the heater before we went to bed.
The breakfast was good. Plenty of choice. The dining room is shared with the bar, neither of which is really big enough. The evening meal we had was average at best with some dodgy portion sizes (especially the kids chicken burger, had to slice it to make it fill more than a quarter of the bun). The food was also slow to arrive.
The location was good for us as we were not in Leeds for the football or the city centre, but it would be handy for Elland Road.
This would have been a 3* review if not for the price. £58 for two nights can't really be argued with, and for the money it was good.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuart R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben W, Manager at Premier Inn Leeds City West Hotel, responded to this review, 29 January 2013
Hi Stuart R,

Thank you for taking the time to post a review of your stay with us, your feedback is always welcome.

The issues relating to the air conditioning you refer come to a conclusion this week with the final rooms being installed with the new air conditioning unit. Hopefully in future visits this will mean that your room is always at a comfortable temperature throughout our stay.

I have fed back your comments regarding both breakfast and dinner to the Food and Beverage team.

Thank you once again for taking the time to post a review here on Trip Advisor, my team and I look forward to welcoming you and your family back to Leeds again in the near future.

Ben Wattam
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 January 2013

Booked up for a one night stay as we were going for a night out in Leeds. On arrival, staff at the front desk were very welcoming and polite. We went up to our room which was spotlessly clean. Down in the bar we had a good choice of drinks with more helpful staff. One of the girls on the front desk then booked us a taxi into the city centre which took all of 10 minutes. The bar was still open when we got back at 1a.m. We then turned in and had a great nights sleep on the comfy bed. Breakfast the next day was quality. Just under £9 for all you can eat breakfast and yet again all the staff were happy and willing to help. We'd thoroughly recommend this hotel. For the money, you can't go wrong.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boydon77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben W, Manager at Premier Inn Leeds City West Hotel, responded to this review, 29 January 2013
Hi Boydon77,

Thank you for taking the time to post a review of your stay with us, your feedback is always welcome.

I was really pleased that your experience with us lived up to your expectations and you found the team to be helpful and accommodating.

Thank you once again for taking the time to post a review here on Trip Advisor, my team and I look forward to welcoming you and your family back to Leeds again in the near future.

Ben Wattam
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 January 2013

The room had a very strong smell of cigarette smoke from the previous occupants on the Saturday night, the staff said they were aware that guests in some rooms had been smoking, so surprised that this room had been made available to allocate on the Sunday, not a pleasant experience

Stayed December 2012, travelled on business
Helpful?
2 Thank gbri4b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Leeds City West Hotel, responded to this review, 24 January 2013
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations due to the odours within your room. Please be assured at Premier Inn we take all feedback seriously and we would like the opportunity to investigate this further. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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Dublin, Ireland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 January 2013

I booked a 3 night stay (.Thurs,17/01/13 Fri 18/01/13 and Sat 19/01/13) in a family room.We added the thursday night at the last minute as the weather forecast for our original day of travel(Fri)was very bad.The last minute change was dealt with quickly and courteously by the receptionist on duty over the phone on the Thursday morning before we left home. Arriving at about 10.00pm,tired and cold we were quickly checked in by Chris at reception and directed to our room.The room was more than adequate for our needs,a large double bed for my wife and I and two comfortable beds for our boys.As our two boys are getting older(14 and 11) we have found it increasingly difficult to be comfortable in one room but not here.The service was excellent throughout and the bar /restaurant area was comfortable and relaxing.In fact our entire stay was comfortable and relaxing and a huge thanks for that needs to be given to the staff.Helpful and courteous at all times but most importantly very very friendly,nothing was too much trouble for them.To the aforementioned Chris,and to Nathan,Christine,Shakeel,Carl and Matt,thank you so much for making our stay so enjoyable.Sadly they are all the names I can recall but every staff member we encountered was the same.As Leeds United fans we travel to Leeds as often as we can and we have stayed in a variety of hotels from 5star to dump,I can safely say I will be looking no further than this establishment in future.It is ideally situated for Elland Road(15 min walk).

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stedar4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben W, Manager at Premier Inn Leeds City West Hotel, responded to this review, 29 January 2013
Hi Stedar4,

Thank you for taking the time to post a review of your stay with us, your feedback is always welcome.

I was so pleased to read that so many of our team had made a real difference to your stay and I have ensured that all the team have seen your fantastic comments.

Thank you once again for taking the time to post a review here on Trip Advisor, my team and I look forward to welcoming you and your family back to Leeds again in the near future.

Ben Wattam
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Leeds City West Hotel

Property: Premier Inn Leeds City West Hotel
Address: Gelderd Road | City West One Office Park, Leeds LS12 6LX, England
Region: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#7 Best Value Hotel in Leeds
#17 Romantic Hotel in Leeds
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Leeds City West Hotel 3*
Number of rooms: 126
Official Description (provided by the hotel):
A short football-dribble from all the action down at Elland Road or a quick drive to the city centre ... more   less 
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Also Known As:
Premier Inn Leeds City West Hotel Leeds

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