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“weekend stay” 4 of 5 bubbles
Review of Premier Inn Leeds City West Hotel

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Premier Inn Leeds City West Hotel
Ranked #16 of 86 Hotels in Leeds
Certificate of Excellence
leeds
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“weekend stay”
4 of 5 bubbles Reviewed 10 February 2013

Stayed for the weekend,had a nice relaxing stay would stay again, one little gripe,
the bathroom grouting was black and the plug hole in the bath was a bit brown and dirty but really thats just been a bit finnicky it was overall an enjoyable experience.All the staff were very helpful and couldn`t do enough for us.

  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank stevo35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben W, Manager at Premier Inn Leeds City West Hotel, responded to this review, 16 February 2013
Hi stevo35,

Thank you for taking the time to post a review of your stay here on Tripadvisor, your feedback and comments are always welcome.

I was disappointed to read of your comments regarding the plughole & the grouting. The grouting in the bathroom is a dark blue to match the vanity unit tops, hopefully this will be removed when the hotel is refurbished in the future.

Thank you once again for your comments, my team and I look forward to welcoming you back to Leeds again in the near future.

Ben Wattam
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

768 reviews from our community

Traveller rating
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    99
    28
    24
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
  • English first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 February 2013

We`ve stayed at this premier inn several times when going to Leeds United and I`ve reviewed this hotel before. Always a really good standard with no problems and friendly,helpful staff. One hiccup this time was that our dinner reservation had been lost, even though I`d phoned the hotel directly the night before to ensure a meal as we were arriving quite late and I didn`t want my son to miss out on food. As it was there wasn`t a problem as there were still tables available - but to be honest we`d driven a 4 hour journey and if there hadn`t been spaces then I`d have been really cheesed off and we probably wouldn`t have stayed there again. Next time I`ll have to double check and let them know that they lost my booking last visit. Apart form that no problems and another enjoyable stay.

  • Stayed February 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank chelseamum102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben W, Manager at Premier Inn Leeds City West Hotel, responded to this review, 16 February 2013
Hi chelseamum102,

Thank you for taking the time to post a review of your stay here on Tripadvisor, your feedback and comments are always welcome.

I’m sorry to hear that there was a complication with your dinner booking this will certainly be investigated further.

Thank you once again for your comments, my team and I look forward to welcoming you back to Leeds again in the near future.

Ben Wattam
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 February 2013

Jess on reception took me back with her welcoming smile and attention to detail, a small issue was resolved in no time very professional and put me in a good mood for my stay!

I would also like to thank shakeel and Vanessa that were also very attentive on another occasion!

Over all a great hotel

Thank you

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Leewoods69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben W, Manager at Premier Inn Leeds City West Hotel, responded to this review, 16 February 2013
Hi Leewoods69,

Thank you for taking the time to post a review of your stay here on Tripadvisor, your feedback and comments are always welcome.

I have ensured that your comments have been by all the team you had mentioned and they were all delighted that they could make such a difference to your stay.

Once again, thank you for your feedback, my team and I look forward to welcoming you back to Leeds again in the near future.

Ben Wattam
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cowdenbeath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 February 2013

I spent the weekend at this hotel. Staff were very friendly and helpful. We ate in the hotel for breakfast which was excellent. Good choice of food. Nathan in the restaurant was very friendly and could not do enough for us. Would highly recommend this hotel.

Stayed February 2013, travelled with family
Helpful?
1 Thank Iain W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben W, Manager at Premier Inn Leeds City West Hotel, responded to this review, 16 February 2013
Hi Iain W,

Thank you for taking the time to post a review of your stay here on Tripadvisor, your feedback and comments are always welcome.

Nathan has been made aware of your comments and was thrilled that he could have such an impact on your stay with us.

Thank you once again for your comments, my team and I look forward to welcoming you back to Leeds again in the near future.

Ben Wattam
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 4 February 2013 via mobile

Excellent hotel and excellent food. Evening meals where more than ample. Just outside of city centre but ideal if you don't mind not being in the centre if city.
Public transport is available just a short walk from hotel to get into city and back if needed. Distance from city centre is about 2 miles

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank spd54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben W, Manager at Premier Inn Leeds City West Hotel, responded to this review, 16 February 2013
Hi spd54,

Thank you for taking the time to post a review of your stay here on Tripadvisor, your feedback and comments are always very welcome.

Im pleased to read that your stay met with your expectations and my team and I look forward to welcoming you back to Leeds City West Premier Inn in the near future

Ben Wattam
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnsley, England, United Kingdom
2 reviews
4 of 5 bubbles Reviewed 30 January 2013

I spent the day at this hotel for business purposes and found the staff member Nathan and Christine very helpful and friendly. They made me feel welcome and comfortable in the environment and were very attentive. A good experience.
Trent

  • Stayed January 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Trent W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben W, Manager at Premier Inn Leeds City West Hotel, responded to this review, 1 February 2013
Hi Trent W,

Thank you for taking the time to post a review of your stay here on Trip advisor, your feedback is always very welcome.

Both Nathan and Christine came to me this morning to make sure I had read your comments, it really does mean a great deal to them both.

I am pleased to read that you enjoyed your stay with us and look forward to welcoming you back again to Leeds City West in the near future.

Ben Wattam
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Workington, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 January 2013

Stayed in a family room on Friday & Saturday nights. We didn't all travel which was a relief as we were able to fold away one of the single beds. The room would have been cramped otherwise. The room was very cold on arrival as the air conditioning in the hotel was off, but each room was provided with an electric heater. So obviously we all woke up at 3am because the room was far too hot. It was better on Saturday night when we remembered to turn off the heater before we went to bed.
The breakfast was good. Plenty of choice. The dining room is shared with the bar, neither of which is really big enough. The evening meal we had was average at best with some dodgy portion sizes (especially the kids chicken burger, had to slice it to make it fill more than a quarter of the bun). The food was also slow to arrive.
The location was good for us as we were not in Leeds for the football or the city centre, but it would be handy for Elland Road.
This would have been a 3* review if not for the price. £58 for two nights can't really be argued with, and for the money it was good.

  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Stuart R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben W, Manager at Premier Inn Leeds City West Hotel, responded to this review, 29 January 2013
Hi Stuart R,

Thank you for taking the time to post a review of your stay with us, your feedback is always welcome.

The issues relating to the air conditioning you refer come to a conclusion this week with the final rooms being installed with the new air conditioning unit. Hopefully in future visits this will mean that your room is always at a comfortable temperature throughout our stay.

I have fed back your comments regarding both breakfast and dinner to the Food and Beverage team.

Thank you once again for taking the time to post a review here on Trip Advisor, my team and I look forward to welcoming you and your family back to Leeds again in the near future.

Ben Wattam
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Leeds City West Hotel

Property: Premier Inn Leeds City West Hotel
Address: Gelderd Road | City West One Office Park, Leeds LS12 6LX, England
Region: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#8 Best Value Hotel in Leeds
#17 Romantic Hotel in Leeds
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Leeds City West Hotel 3*
Number of rooms: 126
Official Description (provided by the hotel):
A short football-dribble from all the action down at Elland Road or a quick drive to the city centre ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Leeds City West Hotel Leeds

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