We have just come home from a weekend at this hotel. We often stay at premier inns and can honestly say the Leeds west have the best rooms! Huge beds and effective heating systems (woke us up in a sauna but at least it worked!) the bed was really comfortable - I was woken up by the creaking floorboards from the above rooms but it really wasn't a problem.
Service - the service was either excellent or below average. Saturday morning they ran out of breakfast at 10:30 - we were told to wait 10/15 mins but actually were forgotten- it was sorted eventually but wasted an hour. I won't name the lady who was snappy and rude but the man in the restaurant was very helpful. The reception staff were very helpful and should be an inspiration to some others! I actually witnessed a staff member be very rude and dismissive to her colleague this morning at breakfast.
Overall I was very satisfied with the hotel - the value and rooms were fantastic. Just think some of the customer service could improve slightly. We will be staying at the hotel again and looking forward to it.
- Official Description (provided by the hotel):
- A short football-dribble from all the action down at Elland Road or a quick drive to the city centre ... more less
- Also Known As:
- Premier Inn Leeds City West Hotel Leeds