Let's start with the negatives. If you're driving, the car park for this hotel is an absolute nightmare to find. We were part of a large party that arrived in separate groups from different directions and we all got lost, so allow plenty of time, don't rely on sat nav and try to get directions in advance. Also the car park is more like a 4 minute walk from the hotel, rather than the 2 minutes that we were advised - doesn't sound much, but if you're with someone who's recently had a knee op, that's quite a way. The hotel does have a couple of disabled bays, so if you have a blue badge, ring ahead and see whether you can book one of them.
By the time we actually got to the hotel, we were pretty stressed out, but once you're there, the hotel is fine, if not spectacular, and the central location is great, with fantastic shopping within easy walking. I would have rated this hotel 4 out of 5, but the friendliness and helpfulness of the staff and in particular Donna on the Front Desk meant that I had to give it the full 5 out of 5. We were a large party attending a family celebration and we were probably a bit of a nightmare as we had a string of disasters, from malfunctioning sinks through to late arrivals but through it all, Donna organised our taxis, sorted our sinks, guided in the late arrivals that were lost and collected the disabled visitors that couldn't work the door from the car park. Her hard work ensured that we all made it to the church on time (just) and she did it all with a smile that assured us that it was "not a problem". Thank you Donna for helping to make our family celebration a success.
- Official Description (provided by the hotel):
- Here for that hot show or gig? The First Direct Arena and O2 Academy are a five-minute walk away ... more less
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