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“Lovely hotel & staff”

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Premier Inn Leeds City Centre (Leeds Arena) Hotel
Ranked #8 of 87 Hotels in Leeds
Certificate of Excellence
Reviewed 26 August 2014

We have stayed at this Premier Inn on two occasions (Nov 2013 and June 2014) mainly due to it's close proximity to Leeds Arena. However, had we not been pleased with our first visit we would never have stayed a second time. The room we were allocated on both occasions was large, comfortable and spotlessly clean, as were the bathrooms. All the staff were friendly and helpful. The breakfast was lovely, everything was fresh, hot and frequently replenished. We had no noise issues even though the hotel was full both times. Premier Inn do not provide in-room safes which would be preferable to us but wasn't an issue. We will definitely stay here again on our next visit to Leeds Arena even though Premier Inn hike up their prices when there is a big event on at the Arena.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank KevinBarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, Manager at Premier Inn Leeds City Centre (Leeds Arena) Hotel, responded to this reviewResponded 4 September 2014

Thank you for taking the time to write a review. I am grateful for your feedback about your stay. I look forward to welcoming you back to the Premier Inn Leeds Arena, Kind Regards, Jenny Miller Operations Manager

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1,052 - 1,058 of 1,628 reviews

Reviewed 26 August 2014

stayed for a short midweek break with my mam to do the usual shopping, gallery visits.
location is right opposite the arena which we thought create some noise but we never heard a sound!
rooms are modern & clean and the beds are lovely & comfortable. (just what you need after a long shopping day!)
breakfast is buffet style in a lovely restaurant and all staff are helpful & kept busy.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nicola A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, Manager at Premier Inn Leeds City Centre (Leeds Arena) Hotel, responded to this reviewResponded 4 September 2014

We are delighted that your stay with us was a good one. Thank you for your comments on our comfortable rooms. Our team members will be pleased to receive your feedback, as they endeavour to give all our guests a high level of service. Thanks for taking the time to review your stay; we look forward to welcoming you back in the future. Kind Regards, Jenny Miller Operations Manager

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Reviewed 25 August 2014

Stayed here with a group of friends from work for an overnight stay. The hotel was really nice with helpful staff. I have stayed at a premier inn before and have found them to be great places to stay. The room was clean, and the bed very comfortable, had great nights sleep.
Its in a good, peaceful location not far to walk for shops ect.
The breakfast is served until 10.45am and we did not have to check out till 12.00, so not rushed on morning we were leaving. I would recommend this hotel to anyone visiting Leeds. The guy on reception on the morning we checked out was very helpful and friendly.

  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank lizlascell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, Manager at Premier Inn Leeds City Centre (Leeds Arena) Hotel, responded to this reviewResponded 3 September 2014

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Premier Inn Leeds Arena and look forward to welcoming you back again soon. Kind Regards, Jenny Miller Operations Manager

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Reviewed 25 August 2014

14 family members booked into the premier inn, we had 5 roome, as usual rooms were excellent very clean, bathrooms spotless. Lovely greeting from staff on reception Al in particular was so helpful. Definetly a good nights sleep for all.

Room Tip: All rooms seem good
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  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Margaret S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, Manager at Premier Inn Leeds City Centre (Leeds Arena) Hotel, responded to this reviewResponded 3 September 2014

We are delighted that your stay with us was a good one. Our team members will be pleased to receive your feedback, as they endeavour to give all our guests a high level of service. Thanks for taking the time to review your stay; we look forward to welcoming you back in the future. Kind Regards, Jenny Miller Operations Manager

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Reviewed 25 August 2014 via mobile

We just spent the weekend & we Honestly have no complaints. Every member of staff we came into contact with were polite & extremely helpful. Nothing was too much trouble. We ate in the restaurant in the evening & we were very well looked after.
Thank you :)

Stayed: August 2014
Thank BBee51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, Manager at Premier Inn Leeds City Centre (Leeds Arena) Hotel, responded to this reviewResponded 3 September 2014

Thank you very much for your review. I am delighted that you enjoyed your visit at Premier Inn Leeds Arena. I look forward to welcoming you back very soon, Kind Regards, Jenny Miller Operations Manager

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Reviewed 23 August 2014

The positives:
Good quiet room
Location

The negatives:
20 minute check in queue
Neither of us slept as the bed in room 615 was so hard
We were telephoned to inform us that the hotel has no parking but they have a £8 for 24hrs arrangement with the Merridan Centre. However you can not get a 4x4 into that car park due to the height restrictions of 6ft!!!! Therefore we had to park elsewhere at significantly more expense.
We asked a member of staff the way to a restaurant we had booked, she gave us directions...in completely the wrong direction, and we were late for our table

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank V L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, Manager at Premier Inn Leeds City Centre (Leeds Arena) Hotel, responded to this reviewResponded 3 September 2014

We are sorry that you were not happy with your stay at our hotel. At Premier Inn Leeds Arena we endeavour to deliver a high level of service in all our hotels, and we apologise that you did not receive this during your stay. Your feedback has been noted and will be duly investigated by the Management team at our hotel. Thank you for taking the time to review your stay, we hope to welcome you back to Premier Inn in the future. Kind Regards, Jenny Miller Operations Manager

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Reviewed 23 August 2014

Stayed here for 4 nights with a group of work colleagues. The rooms were very spacious, usual Premier standard with a pleasing level of housekeeping/cleanliness. For a city location it was a very quiet nights sleep - much appreciated!! There was complementary bottled water available in reception which was a welcome touch. I found all the staff I encountered friendly, genuine and helpful. As a table of 7 we did not use the restaurant as on both nights we enquired we were told there was a limited menu - you did lies our custom. My only negative was the car park as a single female arriving after 10pm the car park and the walk to the hotel made me feel slightly uncomfortable and vulnerable. Would stay here agin and recommend to others.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank KarenLuton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, Manager at Premier Inn Leeds City Centre (Leeds Arena) Hotel, responded to this reviewResponded 3 September 2014

Thank you for taking the time to write a review. I am grateful for your feedback about your stay. I look forward to welcoming you back to the Premier Inn Leeds Arena, Kind Regards, Jenny Miller Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Leeds City Centre (Leeds Arena) Hotel

Address: Hepworth Point Claypit Lane, Leeds LS2 8BQ, England (Formerly Premier Inn Leeds City Centre North)
Region: United Kingdom > England > Yorkshire > West Yorkshire > Leeds > Quarry Hill
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #8 of 87 Hotels in Leeds
Price Range: £44 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Leeds City Centre (Leeds Arena) Hotel 3*
Number of rooms: 131
Official Description (provided by the hotel):
Here for that hot show or gig? The First Direct Arena and O2 Academy are a five-minute walk away ... more   less 
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