Price online not cheapest available as per their policy so had to call to book which was frustrating and costly from a mobile as the person I spoke was not too helpful and originally told me to just keep trying every half an hour and the piece would come down as it was a technical hitch! Eventually she agreed to take the booking over the phone but it was a very long winded process considering I am an Accor club Silver card holder so they have all of my details….
Upon arrival we asked for parking guidance and was given a sheet with directions to a car park opposite but around a one way system (TGI Fridays) which we found but had horrendous problems with the pay and display. It was around 4pm and Reception had told us we would need to pay £8 to cover us until 10pm Saturday night as the rest of the time and Sundays were free – expensive especially considering we were so far out of town but fair enough we thought!
The meter however would not accept any payment after 5:30pm and just returned the coins so another visit to Reception and we were advised (behind a group of 3 girls with exactly the same problem) that we would need to return bang on 5:30 to add £2 to the meter or ring this number and do it over the phone. I tried to download the app as per the instructions but this didn’t work so we decided to call when in the taxi as we couldn’t return at 5:30 as we were leaving to meet friends for a 6pm table booking.
25 minutes spent on the telephone to Parkmobile registering and trying to sort out parking via a robot 3 times – no joy! No confirmation as phone went dead before finalising call on first two occasions and third time the price went up from another £8 to £10 and again the call terminated before confirmation - FUMING! We had to ask the taxi driver to wait at 5:25 so we could visit Reception to sort it out as we did not want a ticket, but this took over 20 minutes to sort out and resulted in my Husband having to then walk up and down 24 flights of stairs to the top floor (12) to get his car keys to manually go across and add money for a ticket from 5:45 to 10pm as the phone method had not completed and no confirmation text had been received and Lauren at Reception could offer no other assistance or advice.
After all this we missed our restaurant booking and could not get in until 10pm that night which ruined the anniversary meal we had travelled 130 miles to attend and the night ended with a row at the restaurant as we did not get our food until after 11pm by which time many things had sold out!
The hotel itself is fairly new and very clean. I found the beds very comfortable which is unusual and the bathroom and room itself were fine for a nights kip. Wardrobe with hangers, hairdryer and small bar of soap included along with shower gel inside the bathroom capsule. We were offered a free breakfast but as we didn’t finish eating until 11:55pm the previous night we were not hungry so could not take advantage of this but it looked quite nice – help yourself English and continental on offer.
Post stay it looks as though we have been charged for 4 lots of car parking totalling over £24 so am hopeful the hotel will refund this as per Lauren on Receptions comments as this ruined our night and overall impression of the hotel unfortunately. I have never in all my years found a car parking system so complicated but understand Parkmobile is ran via the Council so what’s the point in complaining?
- Official Description (provided by the hotel):
- Ibis Leeds Centre is a 168 room hotel located within the centre of Leeds, close to the shopping district, 10 minutes walk from Leeds railway station, 20 minutes drive from Leeds Bradford Airport. Ideal for business and leisure travelers alike. The hotel features a restaurant open between 6 p.m. and 10 p.m and a bar open between 12 noon and 1 a.m with snacks available 24 hours. Complimentary WIFI is available throughout the hotel. The hotel does not have its own car park but there is a public pay and display car park opposite the hotel where charges apply during the day and evening. ... more less
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- Also Known As:
- Ibis Leeds Centre Hotel Leeds
- Accor Leeds Centre