I recently booked a room for my daughter as a birthday treat. On arrival they refused the booking and charged my daughter (whom is a student) for the room. This left my daughter in Leeds for a full day and night with a lack of funds for her trip. When I called the hotel and tried to explain Id booked the room as a birthday gift they wasn't interested and pursued to charge my daughter. Ive never been treat like this by a hotel before, nor have I heard of anything more ludricous. The fact my card has been refunded is useless as I do not live in Leeds and my birthday treat has been ruined by this company. The customer service is appauling !
- Official Description (provided by the hotel):
- Ibis Leeds Centre is a 168 room hotel located within the centre of Leeds, close to the shopping district, 10 minutes walk from Leeds railway station, 20 minutes drive from Leeds Bradford Airport. Ideal for business and leisure travelers alike. The hotel features a restaurant open between 6 p.m. and 10 p.m and a bar open between 12 noon and 1 a.m with snacks available 24 hours. Complimentary WIFI is available throughout the hotel. The hotel does not have its own car park but there is a public pay and display car park opposite the hotel where charges apply during the day and evening. ... more less
- Reservation Options:
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- Also Known As:
- Ibis Leeds Centre Hotel Leeds
- Accor Leeds Centre