8 of us stayed at the ibis on Sunday 16th march. Check in was noisy and receptionist not that welcoming. The hotel reception area was being vacuumed so hearing was difficult. Once checked in our room on the 10th floor was very clean and met our needs, room was a little too warm for our comfort and we couldn't seem to turn the heating controls down.
For sake of ease we decided to stay at the ibis for an early evening meal before leaving for our evening out. We were shown to our table at 5.45 pm. There was one other couple there wanting to eat also.. We ordered drinks and food. The drinks arrived but the food arrived one hour later.. BY that time we were all extremely hungry and I have to say not one of my party of eight enjoyed our meals. The food was cold, my "sustainable fish" was awful. I cut into the batter which disintegrated into nothing. The chips and peas were cold. Two friends had gammon with the strangest of accompanying plated potatoes and vegetables.. Other friends had piri piri chicken (minus any sauce! Everyone declared it the worst meal they had ever had.
I did complain but was only offered apologies and not solutions..
We went for the breakfast next morning and that was perfectly acceptable and value for money.
I did complain again after breakfast about our dining experience and was again met with apologies but no solutions. I think that was bad management.
A restaurant is only as good as it's chef. If you want people to return then you gave to value the customers. We were made to feel like passing trade and not valued customers.
- Official Description (provided by the hotel):
- Ibis Leeds Centre is a 168 room hotel located within the centre of Leeds, close to the shopping district, 10 minutes walk from Leeds railway station, 20 minutes drive from Leeds Bradford Airport. Ideal for business and leisure travelers alike. The hotel features a restaurant open between 6 p.m. and 10 p.m and a bar open between 12 noon and 1 a.m with snacks available 24 hours. Complimentary WIFI is available throughout the hotel. The hotel does not have its own car park but there is a public pay and display car park opposite the hotel where charges apply during the day and evening. ... more less
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- Also Known As:
- Ibis Leeds Centre Hotel Leeds
- Accor Leeds Centre