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“Poor a real disappointment”
2 of 5 bubbles Review of Prezzo

Prezzo
Ranked #659 of 1,806 Restaurants in Leeds
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Groups, Kids, Child-friendly
Dining options: Lunch, After-hours, Dinner, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
3 restaurant reviews
“Poor a real disappointment”
2 of 5 bubbles Reviewed 20 April 2014

Having been to the excellent Prezzo in Harrogate I was expecting a tasty meal in a lively atmosphere. Instead I got an okay meal in a full atomosphere with staff that were quite rude.

Food was okay, portions were on the small side and the desserts were tasteless.

The staff didn't have a clue which food was or wasn't available which made ordering much harder work than it should of been.

The main problem is the staff here, I wish I had read the previous comments because they are all true and obviously not being addressed.

At no point was i asked if my food was okay, rather than ask what we wanted i was grunted at. No smile ever. When i paid or was served I said thank you - there was no pleases or thank yours from our waitress.

With food this costly I would eat anywhere else rather than here.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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268 reviews from our community

Visitor rating
    61
    67
    63
    39
    38
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Leeds, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Never again”
1 of 5 bubbles Reviewed 14 March 2014

If it was for the good then yes I would be visiting this restaurant again. However, this is the first time and definitely the last time of visiting prezzo due to unprofessional staff. They we're rude and their customer service skills were extremely poor. When me and my boyfriend ordered out drinks (tap water) which we always get, the member of staff serving us looked at another member of staff mumbled something to her and she then giggled. This was only the beginning. After we had our water brought to us we was waiting for a good 20 minutes to be served for our food as the staff were chatting and laughing amongst themselves instead of serving there customers. After we finally ordered and recieve our food I asked a member of staff for some more water, 10 minutes later I still don't have my water and the woman I asked was not doing her a job but chatting with another member of staff. I then asked the guy who brought us our food for some water, and again I was forgotten about and he was polishing tables. I then called who I think was the manager to let her know I have been waiting for water from two members of staff, she apologised and brought me some water. During our meal we were not asked if our food was okay. At the end of our meal a member of staff came to collect our plates and did not say a word, not even to see how our meal was. We asked for the bill and left immediately with no tip for the staff. This is by far the worst customer service I have ever been across, and I try new restaurants out regularly. Huge dissapointment and I would not advise anybody to choose here for food. Never again.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Jessiex93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
27 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Tasty pizzas, poor everything else ”
3 of 5 bubbles Reviewed 11 March 2014 via mobile

Not a busy midweek night but staff seemed to want to get us seated and served a little too quickly. We all ordered pizzas which were really fresh & tasty. Staff seemed to forget about us then. It took ages for them to clear the table and sort out deserts and the bill. Deserts were very poor- stale & tasteless. Won't be in a mad rush to return.

Helpful?
Thank Suzzii q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
62 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Excellent food and wine, poor service”
3 of 5 bubbles Reviewed 25 February 2014

A lovely meal was let down by lazy and inefficient service. The restaurant was quiet, so there was really no excuse for ignoring customers.
Maybe we just had the B team, and the food was really good so we might give it another chance.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jbl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wakefield, England, United Kingdom
Level Contributor
33 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Almost a 5*”
4 of 5 bubbles Reviewed 21 February 2014 via mobile

This was our first visit to Prezzo and we'll definitely be going back.
Although the food does seen a little pricey it was worth every penny! We had starters which were garlic mushrooms with onions and cheese and crab cakes. Both were delightful and really tasty. For mains my partner had calzone and I had pepperoni and we had fries on the side that has cheese and parsley on them and they were cooked in truffle oil. The fries were to die for!
The only thing that really let this place down was the actual service. It took a while to be seated, a while to be served and a long waiting time between starter and main. They also kept getting the drinks order muddled too! Don't let this put you off though as they were extremely busy and they seemed to be under staffed!

Helpful?
Thank Natalie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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