We were 7 mature ladies booked to celebrate a 60th birthday...we booked & paid for 4 double rooms as there should have been 8 but one had to cancel at last minute....lovely rooms always at premier inn & reception staff were lovely & very helpful, location was good, next door to good pub with lovely food (thai food was fab!) & taxis ordered by reception were reasonably priced & helpful.. sadly thats were the good things end....would never stay there again due to the intimidating night security men...we were an all female group, back in the hotel by 12.30 after a lovely night, not loud or drunk but put pj's on to meet in one room for a nightcap...never got chance as we had been followed up & were ordered into our own rooms....went to bed to watch tv & then had security knocking again asking us to turn tv down, I went outside room to check noise level & our tv
couldn't be heard outside our room..he was seen to have his ear to the doors of the rooms... w
as just checking we were all in our own rooms...one lady in our party who was in a room alone had stayed in reception talking to two couples, she came up to her room alone & was followed by a
male security guard who, when she came to collect her jacket from my room was 'ordered' twice into her own room in a very intimidating manner..& told she had 10 mins to get into her room or he would call the police....would he have done that to a male guest..? I don't think so....when our complaint about this was raised the next morning at reception another guest heard & spoke up to say she had witnessed what had happened & said it was very intimidating...a lovely celebration weekend was spoilt....at ages ranging from 45 to 60 we were treat like kids on a school trip with teachers checking up on us every 30 mins...couldn't sleep all night even though beds were soo comfy as was waiting for next knock on door from security checking we were in our own rooms....never again would I stay there.. nothing like any other premier inn I have stayed in..they seriously need it sorting....breakfast was lovely when it was eventually served...needs tweaking as bacon was cold before everything else eventually became available but staff were lovely so can overlook that...their main problem is the night security staff..thankfully they aren't apparently employed by premier inn so they definitely need to re think that aspect as it will lose them so much business...its too far out of city centre for young party people & better suited for families or more mature guests..when they get rid of the intimidating night security staff they employ now....
- Official Description (provided by the hotel):
- Just a mile from the magnificent Tudor-Jacobean mansion and grounds at Temple Newsam ... more less
- Also Known As:
- Premier Inn Leeds East Hotel Leeds