We booked into Brookfield for 3 nights on our trip around the UK, from Australia. When we arrived we did not receive a warm welcome, with a staff member (who we originally thought was another guest) opening the door for us (the front door is obscure and only accessible by a code) without even saying a word until we entered and went up to the front desk. The place was dark and did not feel welcoming.
The rooms were basic, however the linen on the bed, with no top sheet was substandard.
After an unsettling nights sleep, at breakfast the next morning we heard other guests complain to a staff member that someone had tried to get in their room at 3 am that morning - the staff's response - an awkward laugh!
The hotel is much further from the city than advertised in a dodgy area.
We were so uncomfortable in this hotel that we stayed only 1 night out of the three we were booked in for, happily paying for 2 nights (24h cancellation policy) just to get out of there and stayed at Etap Hotel, which was much much nicer for the same value.
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- Also Known As:
- Brookfield Hotel Leeds