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“Mr and Mrs Smiths Wedding Party” 5 of 5 bubbles
Review of Mercure Salisbury White Hart Hotel

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Mercure Salisbury White Hart Hotel
Ranked #8 of 16 Hotels in Salisbury
Salisbury, United Kingdom
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Mr and Mrs Smiths Wedding Party”
5 of 5 bubbles Reviewed 13 September 2012

If you want the hassle taken out of organising your wedding this is the place to go. Sarah Archer is the Wedding organiser and she is amazing. She put us at ease made sure everything happened the way we wanted it and took the pressure off us on the day to make sure everything went smoothly. The hotel is clean, the Breakfasts are superb with plenty of choice. All the rooms we had on the (14) day were comfortable and all our guests were very pleased. All the hotel staff were friendly and efficient and nothing was too much for anyone. We had the honeymoon suite which also opens on to the Balcony on to the road but it didnt matter as it was so comfortable.
The Hotel generally made us all feel very special for the day and so were they .

Room Tip: rooms at the front can be noisy as they are on the main road into Salisbury
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  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AverilSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHartManager, Guest Relations Manager at Mercure Salisbury White Hart Hotel, responded to this review, 18 September 2012
Dear Averil Smith,

Thank you for choosing the White Hart for your wedding and I was very pleased to read that we gave you, your family and friends a day to remember and memories to last.

Sarah, the wedding co-ordinator takes pride in her work ensuring that from the moment you walk in as an enquiry until the big day itself that nothing is too much trouble, and ensuring that the day runs smoothly, so that you can relax and enjoy the day as much as your guests.

I have shared your feedback with the rest of the team in relation to the professional manner they looked after you as well as delivering a comfortable nights stay and a superb breakfast offering for you and your guests, this will serve as great motivation to the whole team.

Once again thank you for choosing us, and I hope that we can be of service in the future.

Kind Regards
Emma Kempson
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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927 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (184)
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English first
Salisbury, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 13 September 2012

We held a dinner to celebrate a special occasion at the Hotel recently and I could not have been more pleased. Nothing was too much trouble for the staff, the attention to diet for the Ceoliac in our party was superb the best she had experienced. The food for 80 people was served to quickly and well and tasted delicious, everyone who came commented on how good it was. I would thoroughly recommend the venue to others they gave us an evening to remember.

  • Stayed August 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHartManager, Guest Relations Manager at Mercure Salisbury White Hart Hotel, responded to this review, 18 September 2012
Dear Debbie W,

Many thanks for taking the time in letting us know about your dining experience at the White Hart Hotel.

We take great pride as a venue hotel for the events market, as well as celebration dinners we cater for weddings, anniversaries etc and host many conferences and meetings also, ensuring that all needs are catered for both prior to, during and after the event.

I have perosnally thanked all the team involved who take great pride in delivering a memorable occasion through our customer service programme Passion for Service.

Once again thank you for using the White Hart and do not hesitate to let us know if we can be of any further assistance with any future events.

Kindest Regards

Martyn Grubb
Food & Beverage Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Witney, United Kingdom
Level Contributor
207 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 bubbles Reviewed 11 September 2012

Stayed for two nights on a summer break, on a Mercure pre-payment rate, which was a bargain.
The location is perfect for exploring Salisbury, as others have mentioned the car parking is a bargain at £5/day. Service was excellent, with particular praise going to to the reception staff who always has a friendly smile and could not be more helpful. Room was well furnished with a large comfortable bed. Breakfast was of good quality. Would stay again if coming back to Salisbury.

Room Tip: This a bit of a tricky one, it is a city centre hotel located on one the main thoroughfares into the...
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  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stuart01160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review, 12 September 2012
Dear Stuart01160

Many thanks for taking the time in letting us know about your recent stay with us at the White Hart in Salisbury and for your kind words about the team and hotel.

I was pleased to read that we were able to deliver the expectations of a great stay away in a hotel with excellent service, where you found the reception staff always friendly and a good quality breakfast to set you up for the day ahead when exploring Salisbury.

Once again thank you and we look forward in your company in the future when returning to Salisbury.

Kind Regards

Mark Postlethwaite

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mission Viejo, California
Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 8 September 2012

Before booking this hotel I had read several reviews which rated the hotel very low. We found the hotel to be a great location. The rooms were small, but what rooms in English type hotels are not small. The breakfast was a great value the food was excellent. Staff was very helpful during out 2 night stay. Would recommend this hotel to friends and family.

  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RonandBetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review, 12 September 2012
Dear OnVacationMay2011

Thank you for your recent review of the hotel, the feedback on the site are personal to that individual stay and all are welcomed and responded to accordingly so that we can improve the services provided.

We have varying room types in the hotel from the more traditional to executive and 4 poster bedroom suites and try and accomodate all requests when available.

I was very pleased to read your comments relating to the helpful staff at the hotel as this can be the difference in our industry ensuring that people like yourself recommend us to others, I have also shared your positive thoughts on our breakfast being good value and the food being excellent.

I hope we have the pleasure in your company in the future and if I can be of any further assistance please do not hesitate to contact me direct.

Kind Regards

Mark Postlethwaite

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Towcester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 3 September 2012

A two-night stay in a great location for the town centre and the cathedral. The hotel public areas are welcoming and comfortable. Room 224 was terrible. The layout meant that the TV was invisible from the armchairs and only partially visible from the bed. The lighting was so poor that the gloom was derpressing and reading was a strain. The Corby trouser press fell off the wall to which it was 'fixed'. The flow from the shower was very poor. When we reported these matters at checkout, our reports were met with a shrug and "yes, 224 is very dark". The hotel is as presently run, poor value.

Room Tip: Ask to see the room first, and avoid 224. No lift. Ask for the top floor as the floors tend to cre...
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  • Stayed August 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 707JohnC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review, 4 September 2012
Dear 707JohnC

Thank you for taking the time in letting us know about your recent stay and apologies for not meeting your expectations on this occasion.

We take such feedback seriously at the hotel and as my response to you through our on line feedback suggests I will be ensuring that the team handle such concerns in the future more effectively, and please accept my apologies in the manner your concern was dealt with at the time.

As a period property we have varying rooms in the main house and not all to a set format, that said we will be looking at the set up of this room to make sure that in the future we have no further issues and appreciate this been brought to our attention.

However thank you for your kind words concerning the hotel decor after our ground floor refurbishment last year and are waiting for further investment plans.

Once agin thank you for letting us know about your stay and when visiting Salisbury in the future do not hesitate to contact me direct so that I may assist with your reservation.

Kindest Regards

Mark Postlethwaite
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weymouth, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 3 September 2012

We stayed at this hotel for 1 night on Saturday night and I was very happy with our stay.

The £5 for parking in a city centre overnight was an absolute bargain. The room that we had wasn't the biggest but it was perfectly adequate. It was clean and well maintained, the bathroom was also lovely and clean.

The mini bar, tea and coffee tray, iron and ironing board, air conditioning, fan, hairdryer etc meant that we never needed anything extra while we were there. Also, loved that we could play our music through the TV.

The bed.... WOW! It was the most comfortable bed with lovely squishy pillows and the biggest puffiest duvet ever! I didn't want to get out in the morning!

The breakfast was a fantastic help yourself buffet which meant you could have as much or as little of the wide variety of options as you wanted.

We got the room for a special offer price and were very happy with what we got for our money (including the Pimms on arrival) and, if were staying in Salisbury again, we would definitely look to stay here again.

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review, 4 September 2012
Dear Tina S

Thank you for your review of the hotel in relation to both the service recieved and the location of the hotel in the centre of this historic city.

It is always pleasing to read such comments and will serve as great motivation for the team, I was also pleased to read that the promotional rates that we have available were fully enjoyed.

We hope to welcome you back to the White Hart in the future and provide you with a similar experience in the not too distant future.

Kindest Regards

Mark Postlethwaite
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Salisbury White Hart Hotel

Property: Mercure Salisbury White Hart Hotel
Address: St. Johns Street | Wiltshire, Salisbury SP1 2SD, England
Region: United Kingdom > England > Wiltshire > Salisbury
Amenities:
Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Salisbury
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Salisbury White Hart Hotel 4*
Number of rooms: 68
Official Description (provided by the hotel):
This 17th century 3 star hotel with 68 en suite rooms stands in the centre of Salisbury overlooking the famous Cathedral. Ideal base to visit Stonehenge and the New Forest. 25 miles from Southampton Airport, 1 mile from Salisbury railway and coach station. The hotel features the award winning Squires Restaurant and Bar, a lounge, 3 conference suites and a free car park. Nearby local leisure facilities just a short walk away include swimming, sauna, squash, tennis, snooker, horse riding and golf. ... more   less 
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Also Known As:
Mercure White Hart Salisbury Hotel Salisbury
Accor White Hart Salisbury
Mercure Salisbury

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