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Mercure Salisbury White Hart Hotel
Ranked #8 of 16 Hotels in Salisbury
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961 reviews from our community

Traveller rating
    266
    381
    211
    68
    35
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161
459
35
132
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (190)
Date | Rating
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English first
Portland, Oregon
Level Contributor
3 reviews
Reviewed 6 January 2014

On my recent trip to Salisbury we stayed at the mercure. The hotel was a bit tired and could use some sprucing up. Our first room looked like something out of an 80's movie. We asked for another room (for 25pounds more) and received much better accommodations. The staff was wonderful and very understanding. With a little bit of work this place could be wonderful.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tod h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review, 10 January 2014
Dear tod h

Thank you for taking the time to post your review following your recent stay with us at the Mercure Salisbury, White Hart Hotel.

I was pleased to read that the staff were wonderful and were able to show understanding in accommodating you during your visit.

May I take this opportunity of wishing you a Happy New Year and look forward in welcoming you back in the future.

Kind Regards
Mark Postlethwaite
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burnham, United Kingdom
Level Contributor
363 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 5 January 2014

Highly central location, easy access to cathedral via Exeter Gate and 5 mins to the shops. Irritating car park fiasco, wherebvy you need an exit key for each and every time you want to exit, which in our case with complex Xmas logisitics was 5 times a day over 2 days. Surely they can find a different solution? Bizarre layout in the bar (only two high tables). Clientelle mostly 60's-70's for the very reasonable Christmas deal, including my parents in their 80's. NO LIFT and no ground floor rooms. Staff helpful but some of them seems stressed at breakfast which was a bit of a buffet zoo. Masses of choice though, good selection of juices, fresh fruit, full english. Rooms clean, but bathrooms too small. We had a 3rd bed put into our twin room for one child which worked well, but obviously made it more cramped than usual. Rates reasonable.

Room Tip: Be sure your travellers can safely negotiate stairs as there is no lift.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marianne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review, 6 January 2014
Dear Marianne C

We appreciate you taking the opportunity in letting us know about your recent stay with us at the Mercure Salisbury, White Hart Hotel.

It was pleasing to note that the accommodation provided was clean and that the choice offered on the breakfast buffet was a good and varied choice of food.

And we do hope that we have the pleasure in welcoming you back in the future.

Kind Regards
Mark Postlethwaite, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
65 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 3 January 2014

I booked a deal online through kayak and probably got the bargain basement price (it was about 62 pounds - around $100). When we got there, pulling in through the car park at the back (for which they charge you an extra 5 pounds a night, by the way), I wasn't too happy - the front of the hotel is very charming and pretty but the back is a horrible 60's ad-on and it's definitely seen better days. It turned out that we were in the very last room at the end of that addition, next to an emergency exit with a padlock on it.. through swinging doors that were very reminiscent of an old hospital - the room smelled old and musty and the furniture had definitely seen better days. The bathroom had peeling paint and was desperately out of date.. I was beginning to feel that I'd made a terrible mistake. We asked for a better room and the lovely girl on the front desk was very sympathetic and helpful, offered us another room in the same wing.. which of course was just like the one we'd got already. Downstairs again, we discovered that for an extra 20 pounds, we could get bumped up to the next level, which we decided to do. What a difference! A much bigger room, a modern bathroom, everything smelled much better - it was well worth it!

So to cut a long story short, spring for the more expensive room if you can, it makes for a totally different experience!
Pros: Right in the heart of town, only a block or so from the cathedral.
Very friendly and kindly staff
Quite lovely rooms, at least at the mid-level
The fireplace in the lobby makes a nice touch, especially when it's cold out.
Off street parking

Cons: Some of the hotel and the rooms are extremely outdated and run down
There is a nightly charge for parking, even for paying guests
Breakfast is not included with the rooms


Another tip for visitors - be careful when parking in town. I ended up with a 50 pound parking ticket because I parked on a street with pay-to-park spaces, which I didn't notice because it was raining sideways, the sign was above head height and the machine for the tickets was hidden behind a dumpster.

Room Tip: Our not-so-great room was #2. The higher the number, the better the room, I think.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosegrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review, 6 January 2014
Dear rosegrrl

Thank you for taking the time to let us know about your recent stay at the Mercure Salisbury, White Hart.

All of your comments are appppreciated and would like to confirm that we have various promotional rates available throughout the year that are inclusive of breakfast as well as dinner or in your case the opportunity to reserve on a room only basis.

We hope that we have the opportunity in welcoming you back in the future.

Kind Regards
Mark Postlethwaite, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Launceston, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 January 2014

Thank you White Hart for a great Christmas. The Christmas package gave us a real English Christmas experience. The location was outstanding and the magnificent midnight service truly memorable. The hotel activities ensured that we ate very well - we thought the menus were thoughtfully put together with lots of choice. There were also the unexpected extras - fruit and nuts, Buck's fizz, mulled wine. Our bed was very comfortable and we really enjoyed the country house feel. Great value for money and a highly recommended hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosemary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review, 6 January 2014
Dear Rosemary C

Thank you for choosing the Mercure Salisbury, White Hart for your festive celebrations and for taking the time to post your review.

I was pleased to read that we were able to provide the Christmas experience you expected and that all the entertainment and food meant that you enjoyed midnight mass at the famous cathedral and ate well during your stay.

Thank you further for your recommendation to others and that the package was value for money.

Both the team and I hope that we have the pleasure in your company in the future.

Kind Regards
Mark Postlethwaite, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Salisbury White Hart Hotel

Property: Mercure Salisbury White Hart Hotel
Address: St. Johns Street | Wiltshire, Salisbury SP1 2SD, England
Region: United Kingdom > England > Wiltshire > Salisbury
Amenities:
Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Salisbury
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Salisbury White Hart Hotel 4*
Number of rooms: 68
Official Description (provided by the hotel):
This 17th century 3 star hotel with 68 en suite rooms stands in the centre of Salisbury overlooking the famous Cathedral. Ideal base to visit Stonehenge and the New Forest. 25 miles from Southampton Airport, 1 mile from Salisbury railway and coach station. The hotel features the award winning Squires Restaurant and Bar, a lounge, 3 conference suites and a free car park. Nearby local leisure facilities just a short walk away include swimming, sauna, squash, tennis, snooker, horse riding and golf. ... more   less 
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Also Known As:
Mercure White Hart Salisbury Hotel Salisbury
Accor White Hart Salisbury
Mercure Salisbury

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