Very central but very noisey. Decor in rooms dated. Limited food choices and overpriced, food is average at best. The initial room given to me was up two steep flight of stairs and I was not made aware there was no lift available. The room did not have an en-suite as such, separate wc and bathroom in a corridor again, I was not made aware of this at the time of booking. The room was in fact a self contained flat with shabby decor and not what I was expecting for the rate charged. I was concerned around access, my personal safety (as there were separate locked doors leading off the corridor) and emergency exits.
I complained and the reception staff, although initially stating the hotel was full did find me an alternative room. I did not think I was offered value for money and made a formal written complaint. I did receive a very swift written response but it had numerous spelling errors and addressed the response to my husband who has never stayed at the hotel. Following the hotel response I have sent full details to The AA to investigate my comments further. If you are considering booking this hotel I suggest that you fully research the room you are booking and check there is lift access if this is required.
I would also recommend you to research other alternatives and would suggest considering hotels rated above this one on Tripadvisor. I have stayed at several and agree that the hotel currently rated as no. 2 is better quality and excellent value for money.
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- Also Known As:
- Red Lion Salisbury
- Best Western Salisbury
- Salisbury Best Western
- Salisbury Red Lion