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Reviews (1,106)
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All reviewsthe vinebeautiful courtyardcar parkhistoric buildingafternoon teaold coaching innlovely old hotelpay and displaylounge areasuperior roomsconeslots of characterfour poster bedcentre of towncentral locationbreakfast was excellentstayed here for one night
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9 - 14 of 1,106 reviews
Reviewed 11 June 2018

We booked a night here as we were attending a wedding reception at the hotel. We nipped into the hotel in the morning when we arrived to check some details. Reception were charming & very helpful. We were able to transfer our car to the hotel car park, extremely 'tight' but just what we wanted. Later in the day, after the wedding in a local village, the bus transferring the guests broke down. Not a catastrophe, but we weren't going to meet the reception meal times. Luckily the hotel were informed and they delayed everything - the courtyard was just the place for the early guests to meet and chat, whilst we were relayed to the hotel. The meal was absolutely wonderful, which was a marvel after the hiccup. The staff again were just super. If there was one picky issue it would be, why did the hotel only have one bar man on duty most of the evening; there was always a queue waiting to purchase drinks. The room we had was lovely: and my wife had such a lovely time she has suggested we book a few days stay later to explore Salisbury further.

Stayed: June 2018
1  Thank dace520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William W, General Manager at Best Western Red Lion Hotel, responded to this reviewResponded 4 weeks ago

Dear dace520,

Thank you for your kind review regarding your recent visit. I do hope you will have the opportunity to visit us again and explore our city further. I look forward to hopefully saying hello on your next visit.

Sincerely,

William Weis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018

This hotel caught our eye the first time we visited Salisbury as it has an enchanting courtyard covered in vines that invites you in to take a better look. Since our discovery we've stayed here on every visit to Salisbury as we just love it. The building itself is gorgeously old with wonderful pieces of antique furniture and even bits of the old walls exposed so you can see the original shell of the building. The staff have always been super friendly and helpful and the rooms are spacious and very comfortable. it's right in the centre with parking and perfect for exploring the city. Definitely recommend it to anyone!

  • Stayed: June 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank LizzieMcManus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William W, General Manager at Best Western Red Lion Hotel, responded to this reviewResponded 4 weeks ago

Dear LizzieMcManus,

I appreciate your review of our hotel and I am glad you had the chance to find some of our historical pieces within the walls. I hope you had the chance to find the historic workman's caricature of Alice in Wonderland's "Mad Hatter" which is a personal favourite in the hotel.
I do hope we will see you again soon.

Sincerely,

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Reviewed 8 June 2018 via mobile

Not a bad hotel, old building so suffers from creaky floors and the like. The room I was allocated was comfortable enough if a bit dated. Major complaint though is my window was over the courtyard where smokers gather, consequently the smell of cigarettes and noise of chatting was a big disappointment.

Breakfast ok, parking on site very limited but there is a council car park very nearby which is free overnight.

Stayed: April 2018, travelled on business
1  Thank Barnkent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William W, General Manager at Best Western Red Lion Hotel, responded to this reviewResponded 4 weeks ago

Dear Barnkent,

Thank you for taking the time to write about your recent stay. I am sorry we did not fully exceed your expectations during visit.
I hope we will be able to welcome you back to Salisbury in the future and see the improvements we are continuing to make.

Sincerely,

William Weis
General Manager

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Reviewed 4 June 2018

The staff were very friendly and helpful - nothing was too difficult for them. Good comfortable rooms with modern bathrooms. Easy off street parking behind the hotel in a public carpark. Excellent buffet breakfast with plenty of variety. Leafy courtyard with old world charm. Dinner was excellent.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank JillDV8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William W, General Manager at Best Western Red Lion Hotel, responded to this reviewResponded 4 weeks ago

Dear JillDV8,

Thank you for taking the time to post regarding your stay with us. I am glad you enjoyed your visit and I hope we will see you again in the near future.

Sincerely,

William Weis
General Manager

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Reviewed 27 May 2018

We wanted a room with two beds and got a cozy one. We accepted that the window was giving to the road - a source of occasional noise until late at night from the inevitable puberal motorists who need to impress the world with massive rumpus from their tuned vehicles. Further, we were lucky to have a pleasant guest in the neighbouring room.We could not hear him much but felt his heavy steps. The age of the building certainly cannot be hidden - thin walls were standard and transmission of vibrations not considered a problem at the time of construction. We slept fairly well anyway.
Breakfast was not included in the room and for £ 10.-- each we got a simple, definitely not exuberant breakfast. As far as parking is concerned, as we stayed only one night we were not offered one of the few parking spaces and had to leave our car on a nearby public parking space. The location of the Hotel is its greatest asset and yes, the staff behaved correctly, the male ones were even friendly.

Stayed: May 2018, travelled as a couple
1  Thank renfah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William W, General Manager at Best Western Red Lion Hotel, responded to this reviewResponded 4 weeks ago

Dear renfah,

Thank you for taking the time to review us. I would like to apologize the noise from the nearby road caused disturbance during your visit. We continue to look to improve our historic building to create an even better experience for our valued guests.
I hope you will have the opportunity to visit us again in the future to see the improvements we are continuing to make.

Sincerely,

William Weis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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