Stayed here Xmas eve and Xmas day food shocking all thrown on a plate like school dinners room and staff nice but we were disturbed at night by next door guests having a party spoke to reception who eventually dealt with it by asking them to leave this ruined our stay

I am very much upset and appalled by the way my family and friends were treated at one of your hotels. We went to visit them as they were visiting the Salisbury area and stayed in one of your hotels. We decided to stay for dinner and spend some time with them. We spoke to a member of staff and was told that we could not stay for dinner, only those staying in the hotel could attend the evening dinner in the restaurant. I thought this was kind of weird as this has never happened before in a Best Western or any hotel we have visited. We then proceeded to go and look for food outside of the hotel on Christmas day. Upon leaving we saw a sign on the wall outside saying the restaurant was open to non-residents as well. After looking around outside we decided to go and ask again as nothing was open around the area. Another employer then mentioned "OK, I guess we can let you eat here". We ended up paying 22.50 per person (pounds) which mounted up to 90.00 pounds for our family. As we went to get our food the selection on the buffet was awful!! The food was cold, bland, tough, and tasted like it was re-heated. I will never go to this hotel again. We were not the only ones complaining over the food and selection. We then were invited up to the their room for coffee as it was only 8.00 pm. Within a short time we received a phone call from the receptionist saying we needed to leave because we were too noisy. What!! We were just speaking to one another in normal voices. Upon ending the phone call we decided to put on our coats and say goodbye to our friends. During this time we had a knock on the hotel door and upon opening it a boy about 21, 22 years old told us to leave. He had an angry demeanor and was moving back and forth. My husband told him to calm down as we were leaving and had never been treated like this before at any Best Western. He said well, this is an old hotel and visitors were not allowed to have guests in the rooms. What!!! I have never heard anything like this before. We are members of Best Westerns and have visited many around the world and never been treated this way. The young man was unprofessional, arrogant, immature and should definitely not be in the position of customer service, or Management and neither should the receptionist. He and the receptionist escorted me and my family out of the hotel and told us to complain online. Ridiculous and embarrassing treatment by immature, hotel staff, I will never stay at this or any Best Western Hotel again. The need to be removed as employees immediately!!

Fantastic customer care from the start of the booking from Radina, For the amount of people that attended the food was satisfactory, small bar with no Ale. Venue room very tight with no room to move, brightly lit with no atmosphere. Shame that the disco was in adjoining room.