A friend booked two rooms for us here. On arrival, I thought he had made a good choice. The hotel is located in an historic building and has lots of charm. On arrival, we learned that the wifi as down temporarily. The staff were not particularly apologetic, and it was apparent that the problem had not just arisen. Eventually, we learned that it would not be fixed for a few days. I was surprised that the hotel did not quickly set up a system for the sitting area near registration, which can be done quite cheaply and quickly. Obviously, it's not convenient to go down to the lounge, but it is more convenient than going to a coffee shop. Alternatively, I would have expected the hotel to offer a nominal voucher that could be used in the bar or restaurant. But the absence of any response was emblematic of the management simply being unconcerned with service. Once we got to our rooms, we discovered that there was no hot water. Again, although it was eventually fixed, it was met with no sense of urgency. It's a pity because in many ways the hotel is lovely and nicely situated, but the lack of service (with a couple of notable exceptions) would prevent me from ever going back.

Visited Salisbury for the first time for one night only and felt very comfortable staying at the best western red lion hotel. The service was excellent, staff very friendly and patient, the room facilities was great, very clean, comfy and I had no problems with operating amenities within it. The location was perfect within good access to the train station, town centre and main town sights.

Highly recommenable.

Everything about this hotel is delightful. The courtyard is alive with tweeting birds in the vines which clad the ancient building. The staff are friendly and the service excellent as are the furnishings and food. Full of ancient curiosities, certainly a haven to enjoy in the centre of a busy city.
We will return.