My sister and I stayed at the Grasmere House Hotel in November. The room (8) we were first allocated was truly awful, bathroom had paint peeling off bath panel, ancient calcium-encrusted shower head, and whole room smelled appalling. Rest of room also disgraceful (supposed to be 'superior room') with torn lampshade, hole in armchair, glass shade mended with sticky tape etc.. After complaining the next morning we were moved to room 15, slightly better but towels were stained with large yellow marks. In both rooms hangers were broken, no basin or bath plugs were attached. I would love to know how this hotel gained its stars because it's a disgrace. We spoke to the manager and he apologised but we were not convinced he was particularly bothered.
I felt sorry for the lovely staff who bear the brunt of complaints.
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