On the face of it, this hotel is a typical Premier Inn. Our room, and the hotel generally, was of a reasonable standard. Reception staff were friendly and helpful.
Unfortunately sound insulation between floors is very poor, and we heard every movement of the guests in the room above (but no noise from rooms to either side). The people above seemed to have insomnia, and so we were kept awake by loud footsteps which continued through most of the night. We complained, but despite the "no quibble" good night's sleep guarantee, we were not immediately offered a refund. A written complaint has yet to be answered.
Breakfast is another reason to avoid this hotel: it has the unfortunate system of food being "cooked to order". For us this meant a wait of 35 minutes from ordering to delivery. When the food finally arrived it was clear that many of the items had not been freshly cooked, as only the sausages were piping hot. The buffet style works very well elsewhere: it's time Premier Inn abandoned the cook to order system (except at very small hotels) which makes a mockery of the "all you can eat" claim, and almost always seems to mean long waits.
The coffee is the final reason to avoid this hotel. The group owns, and advertises as part of its breakfast, Costa Coffee, but they serve up lukewarm dishwater from pump action flasks. They have a large Costa machine, but it's not used. They do not have a small, self service, Costa machine which many other hotels provide, and which serve excellent coffees. From a previous similar experience I was advised, by the Area Manager, that one was entitled to order unlimited Costa Coffee from the bar. We made the mistake of ordering a couple of cappuccinos, and were presented with a bill. The Restaurant Manager claimed that the stuff in the flasks was Costa Coffee, and he withdrew the bill, but seemed content that guests were not entitled to a decent cup of coffee, unless they paid extra. I've since visited a Costa Coffee bar elsewhere, and asked if they serve a tasteless, lukewarm filter coffee, but they say they don't: perhaps it's just reserved for the hotels.
The Premier Inn at Andover is just a short drive away: it's well worth the journey, to avoid this particular hotel.
- Official Description (provided by the hotel):
- Drive ten minutes to Salisbury Cathedral, or make the twenty minute journey out to Stonehenge ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Salisbury Hotel Salisbury