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“leaving do. ”
4 of 5 bubbles Review of Pera Palas - CLOSED

Pera Palas
Certificate of Excellence
Price range: US$4 - US$20
Cuisines: Turkish
More restaurant details
Restaurant details
Good for: Child-friendly, Groups
Dining options: Lunch, After-hours, Dinner, Reservations, Seating, Serves Alcohol, Waitstaff
Description: We are friendly, local Turkish Restaurant located in the heart of Salisbury, Wiltshire. We offer authentic Turkish cuisine using only fresh and quality products.
Salisbury, United Kingdom
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“leaving do. ”
Reviewed 20 April 2014 via mobile

party of about 9 were made to feel very welcome, lovely setting we had great service & the owner help explain the dishes. good food & good size portions left feeling very full.

Helpful?
2 Thank kiki-nik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

77 reviews from our community

Visitor rating
    46
    20
    4
    4
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Level Contributor
32 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Has potential but...”
Reviewed 13 April 2014

We visited Peras Palas for the first time and they were obviously having a bad day.
It seemed that they were a member of staff, or two, down... unfortunately one problem area appeared to be in the kitchen; a real issue for a new restaurant trying to impress new customers. The other area - front of house - was also sadly lacking experienced staff.
On to the night itself....
Having booked a meal for three, we arrived on time or perhaps 2 minutes early. We were asked to wait in a frankly cold lobby area, open to the street, which did not set the right tone for an evening out. We ordered three drinks but did not receive them until we re-ordered them on being seated 10 minutes later. After a few minutes of uncomfortable sitting we noticed menus available on the tables in the lobby which we got ourselves and had ample time to read.
Whilst we were shivering downstairs other customers wandered in and were seated straight away; imagine our surprise to see vacant, laid up, tables when we did finally arrive in the dining room - a trip not made easy by the flickering lighting on the stairs!
We placed our drinks order again and eventually got them - except the lemonade and lime was converted to a lemonade as there was no lime available. Bear in mind we had already ordered the drinks so there were two opportunities to let us know about the lack of lime.
Once the drinks arrived we ordered starters and hit what was to become the main feature of the evening – unexplained delay. Whilst waiting for the starters to arrive, one of our party had to help the waitress use a ‘Waiters Friend’ to open wine for other guests… and I, with no bar experience, could have managed the drinks ordering rather more efficiently.
Starters arrived and, whilst edible, they were not exciting – and that well known Turkish staple, the Iceberg Lettuce, featured strongly.
We had time to finish a second glass of wine before the mains arrived… to be honest we could have finished two more glasses given the delay. The manager kept disappearing from front of house – perhaps to make up for a staffing issue in the kitchen but who knows?
The mains were adequate but barely so – a shame because they had potential. Chilli king Prawns came as 6 creatures which, when shelled were tasteless and dry – introduced to a picture of a chilli bush whilst alive, one new potato, burnt on one side, fridge cold and covered in over cooked bits of chilli, accompanied by pickled cabbage, good, a spicy rice risotto, excellent, and more iceberg lettuce disguised by a sad veil of rocket leaves.
My traditional Turkish beef dish was served on a table top heater – lucky really because without the heat from the night light it too would have been fridge cold; it got noticeable warmer as the meal progressed!
The other dish was a dry vegetable casserole with a rich tomato sauce – very rich because it had lumps of unmixed tomato puree in evidence. It was presented in an oblong dish giving the air of a decanted ready meal; indeed it was too hot to eat initially, a sure sign of an abused microwave.
On to desserts… Baklava for two of the party and a Turkish rice pudding for me… the baklava, whilst composed of the correct ingredients, fell rather short of the standard available in any English supermarket or on the local Turkish market stall – very dry and strangely served with very cheap strawberry ice cream and cheaper chocolate flavour sauce. The Turkish rice pudding was presented in a foil container reminiscent of a Chinese takeaway meal – the flavour was good but, yet again, it was cold.
The overall bill was on the high side for the quality of service, presentation and flavour of the food and delays encountered – the offer of coffee or tea after the bill had been made up from several check pads was too little too late; home – a short walk away – was more a more attractive option.
This restaurant has potential
Russell Norman says “you can rescue an average food experience with excellent service but no amount of good food can rescue a bad service experience” and this applies here. There is a need to manage customer’s expectations, explain delays and compensate appropriately to keep customers on your side.
Attending to details like the frankly dangerous flickering lighting on the stairs and delivering hot flavoursome food without inexplicable or unexplained delay will make this restaurant worth a return visit.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank BenMottram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
floramarj
Level Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“New restaurant”
Reviewed 24 March 2014

This little Turkish bistro has just opened. Lovely friendly atmosphere, nice Turkish food and not too expensive. We felt we weren't being ripped off for drink and food prices as in other restaurant s in the city.Only criticism was that there were centre lights on and we felt it would improve the ambience with more subtle lighting.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank Floramarj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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