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“Comfortable stay - great service”
Review of Christopher Hotel

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Christopher Hotel
Ranked #1 of 1 Hotels in Eton
GreenLeadersBronze level
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Comfortable stay - great service”
Reviewed 22 May 2014 via mobile

Stayed with my husband and children (4 yr old & 6 month old) as part of legoland package. Had huge bed with double sofa bed & travel cot. Hotel is 10 mins walk from Windsor Castle / High St with every restaurant / shop you desire on cobbled streets and at a lovely slow pace compared to London. It is situated on Eton high st which is small but with gorgeous little restaurants to eat in. Downsides are if you have a 4x4, it's a bit tight swinging into the car park from the road, there is no lift, which with 2 children, luggage and a buggy is a problem, and noisy / creaky in corridors outside the room when trying to sleep. Plus points are the staff are fantastic, especially the breakfast staff who helped me sterilise baby bottles, brought me boiled water, extra eggs for my son etc. nothing was too much trouble - they were amazing.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Smelanie24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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236 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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  • French first
  • German first
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  • Any
English first
Hungerford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 May 2014

I live in West Berks and work in Eton College . I have just stayed over night in this hotel and have just booked again for the end of the month . The rooms are clean and comfy . The food was excellent ( especially the lamb dish ) and there is a first class wine list . The staff are very helpful friendly and very well turned out . I am now using this hotel from now on rather than the 5 star one in Windsor that I have been using.
Pipe Major Jim Motherwell BEM
10th Queens Piper
Director Pipe Music at Eton

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ppipey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newbury
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 May 2014

We stayed here for our wedding anniversary. The staff were very friendly, helpful & professional, the room was lovely. It was clean, very comfortable, great bed & great shower. The bar was lovely to sit in and the food we had in the restaurant was top class. We will definitely be back. Trish, London

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Loveseatingout_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire, UK
Level Contributor
80 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 5 May 2014

I normally stay elsewhere in Windsor but hotel was booked so tried The Christopher but it will be my first and last stay at this property. The room I was given was up a set of stairs off the courtyard which I was not comfortable with as was staying on my own, no security peep hole in the door so ended up putting a chair behind the door. The room was tired, wallpaper splitting, carpet dirty however the main issue was the hot water. There was a sign by the bathroom sink stating if the hot water did not run you had to run the tap in the bath ! The hot water cut out completely during my first shower which was NOT pleasant and had to contact reception to complain and they eventually sent someone over to explain I had to run the hot water in the bath and it was because the room was on a high floor and pressure was bad. Ridiculous excuse and guests should not have to run bath taps to get hot water in the sink or be expected to have cold showers when the hot water stops. I note a lot of people stay there using Groupon discounts but to me paying £110 a night for such a poor room is unacceptable and will not choose to stay there the next time I visit Windsor for work.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TartanD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 27 April 2014

We really enjoyed our overnight stay at the Christopher Hotel - yes, the car park entrance is a little narrow, but it is part of the architecture of the hotel, and only took a little care to get through, which was worth it for free off-road parking.

We used our large family room as a base for general exploring around Eton and Windsor - it is only a short stroll over the river to get up to the Castle and central Windsor. Breakfast was good, without any of the problems that other reviewers mention.

Room was clean and nicely appointed. Free Wifi also worked fine. Only a couple of gripes - bathroom was in need of a spruce-up, and receptionist told us the wrong time for breakfast, so we arrived 30 mins early (it was a bank holiday). No great problem, but we would've liked extra time in bed!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Millie230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leigh-on Sea, United Kingdom
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 April 2014

We checked into the Christopher with friends on 10th April with a Groupon deal. On arriving all seemed well and the Duty Manager was welcoming. We were shown to rooms in the main building and after settling in we set off into the town of Windsor. Easy to walk to so perfect location into the centre of the town, the river and the castle.

On returning to the hotel we had a couple of drinks in the bar and went to our rooms to change for dinner in the hotel restaurant. My husband & I found that we had limited electricity in the main bedroom area but the bathroom lights were working. My husband spoke to the duty manager, different from the one on duty earlier, and he came to the room. Despite endeavouring to resolve the situation, he was unable to do any other than offer us an alternative room and was prepared to arrange that for us. We declined as we thought we were only there for one night, we were going downstairs to eat and then to bed. We had 1 lamp which worked so we said that we would stay. He was helpful and our choice to stay. When my friend emailed the hotel regarding this and other issues, she was told it was only 1 light bulb broken but there was 2 lamps & a plug not working so that response is incorrect.

Dinner served in the restaurant was not as expected from previous reviews. My husband and friend had an acceptable meal, cheese burger & ham, egg & chips, both meals were ok. However, my friend & I ordered Lamb Tagine with apricots & almonds and this was served piping hot and in a terracotta tagine dish with a flatbread. The meat was tough, fatty & gristly and had never seen an apricot. We didn't complain because we felt we had already had a problem with the lights and couldn't complain about the food as well. The duty manager, Jon, had given us wine on the house to compensate for the lights.

The following morning, we went down to breakfast and there was a choice of cereals, fruit, yoghurt, juice etc and we were asked what we would like to drink & our choice of cooked breakfast. 2 breakfasts were served with bacon like cardboard, mine was sent back as the scrambled eggs were unacceptable, a mess of egg cooked in a pan but not beaten previously, I was told this was because the chef cooks them in butter but they didn't resemble scrambled egg as I know it!! My husbands breakfast was forgotten altogether and when he did get it he couldn't eat the eggs as they weren't cooked and very unpalatable. We aren't over fussy people but this really was the icing on the cake.

The girls in the restaurant were not trained properly so I can't blame them but the hotel has a responsibility to make sure the chef can cook a decent range of food. Clearly he had an off day?? It seems to me that there is a lack of competent staff who have been properly trained, they do their best but don't really know how. To add to this the cafetierre & teapots were dirty and not cleaned properly. Very shabby and when we spoke to the original duty manager he said it was because they had been busy, perhaps more trained staff are needed. I felt sorry for the 2 waitresses they looked overworked, they worked late the previous day.

We did have something deducted from the final bill but I think it should be pointed out that this wasn't a good experience for us and others should be made aware.

We will not be returning which is a shame because the location is perfect, please Christopher Hotel sort it out you are sitting on a goldmine such a fabulous location but a tired shabby hotel.

Room Tip: Ask for a room outside of the main building, they seemed better.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JENNYJOHN2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherHotelEton, Guest Relations Manager at Christopher Hotel, responded to this review, 22 April 2014
We are extremely sorry that theses guests did not enjoy their stay at The Christopher. All our staff are very customer focused and we aim to provide first class Customer Service at all times. It is very disappointing when we fail in this respect.
To address the individual points raised:
1. We understand from the Electrician who attended the following day that the lighting circuit in this bedroom had fused. Regretfully we were unable to rectify this on the day. Our Duty Manager offered to upgrade guests to a Superior Room but this was declined. We don't really undertstand why, as we are sure this would have enhanced their experience with us.
2. With regard to the Lamb Tagine, we regret that this did not come up to our normal standard. We would have welcomed the opportunity to rectify this on the day and would have happily provided an alternative dish.
3. We are sorry that these guests did not enjoy their eggs and are very surprised as these eggs were prepared by our Head Chef, who has worked for us for more than two years and we have always been happy with the quality of his food. We will be having a 'egg cooking' session this week to establish a standard for each type of egg.

We do hope to have the opportunity of welcoming these guests back to The Christopher in the near future to prove that we can get it right and offer an exceptional Guest Experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, England, United Kingdom
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 15 April 2014

Approached through high stable gates,although would only cope with a narrow car ,the room was a lovely large twin bedded one , with dressing table and 2 bucket seats, bedside units,and TV.
The bath/shower room was a good size.
Plenty of free parking.
Reception and bar were pleasant with wooden floors...
Dining area lovely , with scrumptious breakfast...from continental (£12) to full English at £14...
Would return again:)

Room Tip: Twin rooms much larger than doubles
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Christopher Hotel

Property: Christopher Hotel
Address: 110 High Street, Eton, Windsor SL4 6AN, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor > Eton
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Eton
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Christopher Hotel 3*
Number of rooms: 34
Official Description (provided by the hotel):
The Christopher Hotel, Bar and Grill is a former Coaching Inn dating back to 1711 and recently modernized to a high standard. Situated in the heart of Eton and surrounded by Antique Shops, Art Galleries, Bars and Restaurants and close to the world famous Eton College. There is a choice of 34 well-appointed rooms ranging from Junior Suites, Family Rooms Double bedded rooms and deluxe Singles. Each room has high-speed internet access, laptop safes, power showers, Molton Brown toiletries and some have full air-conditioning. We offer free secure car-parking and free wi-fi in our bar, restaurant and bedrooms.Our meeting room location is ideal for delegates travelling from different areas as we are very close to the M4, M3, M25 and M40 motorways and only 7 miles from Heathrow airport and 20 miles from central London. Suitable for up to 12 delegates, the boardroom has natural daylight and its own small private decked area which can be used as a breakout area for coffee breaks during the warmer weather. Our Windsor meeting room is fully equipped with flipchart, whiteboard, lcd projector, high-speed internet access and telephone lines. We offer competitive day and 24 hours delegate rates. The Christopher Hotel is also perfect for business travellers. The Slough Trading Estate is only 3 miles away and the distance to the Heathrow Airport is 9 miles.Christopher's Bar and Grill offers all day dining with a relaxed informal atmosphere and can be used for private dining or a venue for party lunches or evening functions for a maximum of 50 people. ... more   less 
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Also Known As:
Christopher Hotel Eton

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