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“Great Hotel, Good Location”

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Holiday Inn Maidenhead / Windsor
Ranked #3 of 11 Hotels in Maidenhead
West Yorkshire
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Hotel, Good Location”
Reviewed 9 June 2013

Great hotel with very good facilities. The location was very good as we were exploring the local area and Windsor. The hotel was clean and the staff were very friendly. The restaurant was very good for breakfast and for the evening meal, although they did add 10% to the bill automatically for a tip :-( for the evening meal. Also, you had to pay extra for broadband access. Most hotels provide this facility at no extra cost. We would stay again if in the area.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chrysellis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveHarron, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review, 10 June 2013
Hi, thanks for the great review and kind comments and of course for the 5 stars! Glad you enjoyed your stay. You'll also be pleased to know that from July the internet will be free to Gold and Platinum Priority Club members in all our hotels worldwide whether a resident or not.
Thanks again for writing about us.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (167)
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English first
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 June 2013

Good business hotel, reception staff should be trained for proper attitude

Stayed there for 3 days and enjoyed the rooms (although we asked to turn on the hitting, we were told that it is not possible as may is not considered cold - breaking news - it is for foreigners leaving outside the UK!)

Although the receptionist attitude need a serious improvement, the waiters and other staff during breakfast were fantastic and very friendly! Breakfast is reach and tasteful!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shushit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveHarron, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review, 10 June 2013
Thanks for taking the time to write a review of the hotel following your stay. I was glad to read that you enjoyed your time with us however I was disappointed to see your comments about our reception team which I will of course be acting on.
Hope we do get the chance to welcome you again soon.
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luton
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 June 2013

the best hotel i have ever stayed at. nothing was too much trouble .wonderful staff. very quite. marvellous food. great location. should be a five star .what more can i say every hotel should be this good. will find it hard to beat it anywhere else.

Room Tip: choose a third floor
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hanky_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveHarron, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review, 10 June 2013
Wow! What can I say but thank you! I wish all our reviews were like yours! Glad you enjoyed your time with us so much and hope we get the chance to welcome you again soon.
Thanks again!
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Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 May 2013 via mobile

Booked Legoland trip and decided to pick this Holiday Inn as our package hotel.
We decided to stay a night before our Legoland entry as after a long 3 & a half hour drive and 2 children thought this was sensible.
Check in staff young girl was so welcoming and advised that we had a travel cot up and ready in room fantastic.
We booked table for evening meal without issue and went to our ground floor room which was superb.
2 double beds my eldest was astounded to have such a big bed to himself!!
Room was spotless just fantastic not a bad thing to say.
Evening meals for kids free buffet and adult meals 2 courses £14.50, 3 courses £16.50 a justified price to pay for fantastic food and service.
Breakfast buffet yet again fantastic service with a smile from all staff
So if you are thinking of doing a Legoland package then I would definitely recommend the Holiday Inn Maidenhead.
It's about 20 mins from the park but we didn't find this an issue although others might.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank acart2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveHarron, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review, 10 June 2013
Thanks for taking the time to write and review of of course for the 5 stars - very much appreciated. I was delighted to read that you and the family enjoyed your stay with us on your visit to Legoland. I will take pleasure in sharing your comments with the team here at the hotel.
Thanks again and hope to see you again soon.
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Brixham, United Kingdom
Level 4 Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 30 May 2013

I chose this hotel purely for the ease of access to visit Legoland with our two small grandchildren. I read through the reviews and they seemed OK. The price was in our budget and the 'kids eat free' option was appealing along with the swimming pool as they both love to swim. Oh dear...I am sorry to say it was not a good experience for us. Firstly, the room (308) was not big enough to house x2 Z beds. The duvets on aforementioned beds were double duvets folded in half and placed in a cover. Hot, heavy and very uncomfortable for little ones. The swimming pool is not large enough for the size of hotel and allows only 30 people in at any one time. With our supper time fast approaching we had no option but to return to our room without having had a dip...
Supper was OK for us, however, we were told very firmly that the children could eat from one area of the buffet only as the rest was for a group of people. We adhered to this...others didn't! No healthy option for the children, just chips, nuggets, beans, sausage and a 'pasta dish' consisting of pasta in tomatoes with a bit of cheese on top! When are these hotels going to realise that there are a great many children who are discerning in their taste and do enjoy salad and food other than fast/ junk food. Breakfast was OK...we were in early so not many around and quite quiet. I asked for whole milk...I wish I hadn't. The waitress looked baffled and said she would ask in the kitchen!!! The breakfast room on the second day was crowded, very noisy and busy. We requested a table in the bar area. Summing up this hotel I would say...the staff were friendly however there is a training issue. Housekeeping need to rethink the the way rooms are made up. It seems silly to put a hard/soft tag on the pillows when those pillows are so worn they shouldn't be in the room. Lastly, I take exception to being in a room which overlooks the smoking area used by guests and staff. We could not have our window open because of the noise of the smokers chatting away at gone midnight. I would not recommend this hotel unless you are prepared to accept what you are given for the price.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthea K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveHarron, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review, 10 June 2013
Thanks for your review of the hotel and your honest feedback. I certainly take on board your observations and will be acting on your experiences. Clearly what you describe in terms of pillows and duvets for the children should not have happened and I apologise for this.
I'm sorry you wouldn't recommend us as a hotel but can only hope that if you do return that your experiences would be more in keeping with your expectations.
Thanks again for taking the time and trouble to write about us.
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West Midlands
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 May 2013

We stayed here overnight while visiting legoland from the outside the hotel looks nothing but inside it is entirely different very fresh and modern it has swimming pool and gym etc room are not overly big but have everything you need and are spotless ,the food was delicious we had a set menu 3 courses for £16.50 and the kids ate free which was a bonus. Breakfast as in all holiday inns was brilliant .

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank low086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveHarron, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review, 10 June 2013
Thanks for the review and the kind words. I was delighted to read you enjoyed your stay and of course great to get 5 stars - thanks!
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Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 May 2013

If I was looking for somewhere to stay when visiting the town, if I wasn't going to be staying there for long then I would find somewhere cheaper. Unless you are going to 'live' there fro a week or more its not really worth it. They have a lovely restaurant, gym and pool, but I would never use these on a 1 or 2 night break.
It is very industrial looking and not particularly homely or welcoming, its just a room with a bed that looks like every other room in the hotel. It serves its purpose and is very business feely in the rooms. The bridal suite doesn't even offer anything more, just slightly more room.
I have stayed in this hotel with my friends and with a partner but its not a very romantic place.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S_Flood86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveHarron, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review, 10 June 2013
Thanks for the review but I was sorry to read we weren't quite what you were looking for. As a brand chain hotel we won't do lots of individual styles of room and yes we are blessed with 1960s architecture, sorry if this wasn't to your taste.
Appreciate you taking the time to write about us.
Kind regards
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Additional Information about Holiday Inn Maidenhead / Windsor

Property: Holiday Inn Maidenhead / Windsor
Address: Manor Lane, Maidenhead SL6 2RA, England
Phone Number:
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Maidenhead
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Maidenhead
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Maidenhead / Windsor 4*
Number of rooms: 197
Official Description (provided by the hotel):
The Holiday Inn Maidenhead-Windsor,M4 Jct 8/9 combines an excellent range of facilities for both business and leisure travellers, including WiFi, High Speed Internet Access. 197 fully air conditioned, non smoking bedrooms, restaurant, bar, lounge, Spirit Health Club with swimming pool, spa, sauna, steam room and gymnasium. The Holiday Inn Maidenhead-Windsor M4 Jct 8/9 is a perfect venue for Meetings and Events with a large selection of Suites catering for up to 400 delegates and also holds a civil license for Weddings and Civil Partnerships. The hotel is an ideal Legoland hotel and is close to Windsor Castle, Windsor Theatre, Dorney Lake and Henley Regatta, as well as Historic areas such as Marlow and Oxford within easy driving distance. Located at Jct 8/9 of the M4 and Jct 4 of the M40, with easy links to the M25. The Holiday Inn Maidenhead-Windsor M4 Jct 8/9 is situated within 1 mile of Vanwall Business Park and Maidenhead Business Park and just 25 miles from Wembley Stadium, the hotel also offers free parking. Kids Stay & Eat Free* 5 ground floor accessible bedrooms, accessible parking and all public areas are situated on the ground floor.*Terms and Conditions apply. ... more   less 
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Also Known As:
Holiday Inn Maidenhead / Windsor Hotel Maidenhead
Maidenhead Holiday Inn
Holiday Inn Maidenhead / Windsor Berkshire

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