First of all, the hotel itself is okay. The rooms are clean and well equipped, the breakfast was great, the leisure facilities were clean, well equipped and well managed. Service in the bar was efficient and to be fair the prices (for a hotel) were reasonable. The biggest problem is inefficient and poorly trained reception staff. One who wouldn't listen and had a "I know best attitude", Guess what...she didn't know best and as a result caused us as guests and some of her other colleagues a whole load of inconvenience, discomfort and, of course this less than perfect review!
Sometimes, sorry and a few free reward points isn't enough. Teach your staff to listen carefully and act accordingly. I will never return to this hotel, one that we had planned using several times this year after a family reunion.
- Official Description (provided by the hotel):
- The Holiday Inn Maidenhead-Windsor,M4 Jct 8/9 combines an excellent range of facilities for both business and leisure travellers, including WiFi, High Speed Internet Access. 197 fully air conditioned, non smoking bedrooms, restaurant, bar, lounge, Spirit Health Club with swimming pool, spa, sauna, steam room and gymnasium. The Holiday Inn Maidenhead-Windsor M4 Jct 8/9 is a perfect venue for Meetings and Events with a large selection of Suites catering for up to 400 delegates and also holds a civil license for Weddings and Civil Partnerships. The hotel is an ideal Legoland hotel and is close to Windsor Castle, Windsor Theatre, Dorney Lake and Henley Regatta, as well as Historic areas such as Marlow and Oxford within easy driving distance. Located at Jct 8/9 of the M4 and Jct 4 of the M40, with easy links to the M25. The Holiday Inn Maidenhead-Windsor M4 Jct 8/9 is situated within 1 mile of Vanwall Business Park and Maidenhead Business Park and just 25 miles from Wembley Stadium, the hotel also offers free parking. Kids Stay & Eat Free* 5 ground floor accessible bedrooms, accessible parking and all public areas are situated on the ground floor.*Terms and Conditions apply. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Maidenhead / Windsor Hotel Maidenhead
- Maidenhead Holiday Inn
- Holiday Inn Maidenhead / Windsor Berkshire