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“Not the worst Holiday Inn”

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Holiday Inn Maidenhead / Windsor
Ranked #3 of 11 Hotels in Maidenhead
Dusseldorf
Level Contributor
52 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Not the worst Holiday Inn”
Reviewed 28 January 2014

This is an old style Holiday Inn and a bit quirky at that. Once checked in you have to walk through the bar to get to the rooms which is a bit odd. Pool is OK and fairly bright and the gym is decent but once again you have to walk right through the mode of the bar to get there which I don't like. Breakfast left a lot to be desired, clearly under staffed I gave up waiting for toast and skimmed milk and the fried eggs tasted like hard boiled eggs in disguise. Hotel is a mile from Maidenhead town centre but there's not much there so if you want a decent meal best bet is to jump in your car and find a village pub or restaurant.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allonetie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Maidenhead / Windsor, responded to this review, 13 February 2014
Dear Allonetie,

Thank you for taking the time to review our property. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. I am sorry to hear that there were certain aspects of your visit that did not meet your standards in particular the quality of our rooms and breakfast service. Please accept our sincere apologies for any inconvenience it may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (164)
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English first
London, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 January 2014

I would not return to this hotel for the following reasons:

1. There were stained towels in the bathroom.
2. The duvet was stained with what appeared to be blood.
3. Woke up with a bad rash.
4. The room fridge smelled terrible.

Stayed January 2014, travelled as a couple
Helpful?
Thank Traveller000555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveHarron, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review, 27 January 2014
Thank you for your review, I have to say I was shocked and surprised to read your comments and would offer my apologies for the obvious horror you experienced.
It is very difficult for me to comment without more information ie room number, name etc so can only apologise for what clearly should not have happened and there can be no excuse for poor cleanliness.
With regard to the rash, I am at a loss as we have over 40,000 people stay with us each year without incident so cannot shed any light on what this may be.
I hope you do accept my apologies and thank you for writing about us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 January 2014 via mobile

Our stay was very lovely, staff we're very friendly especially the breakfast staff and the late night receptionist, we loved the leisure facilities, would of been nice to have mixed gender steam and sauna but other than that was very nice and relaxing, we found lunch and breakfast was very nice! :) overall a very nice stay and a very nice clean hotel ....

Stayed January 2014, travelled as a couple
Helpful?
Thank Giorgia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveHarron, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review, 27 January 2014
Thanks for your review, delighted to read that you had a great stay and enjoyed the facilities, hope we can see you again soon!
Thanks for writing about us.
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Warrington, United Kingdom
Level Contributor
109 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 21 January 2014

First of all, the hotel itself is okay. The rooms are clean and well equipped, the breakfast was great, the leisure facilities were clean, well equipped and well managed. Service in the bar was efficient and to be fair the prices (for a hotel) were reasonable. The biggest problem is inefficient and poorly trained reception staff. One who wouldn't listen and had a "I know best attitude", Guess what...she didn't know best and as a result caused us as guests and some of her other colleagues a whole load of inconvenience, discomfort and, of course this less than perfect review!
Sometimes, sorry and a few free reward points isn't enough. Teach your staff to listen carefully and act accordingly. I will never return to this hotel, one that we had planned using several times this year after a family reunion.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveHarron, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review, 27 January 2014
Thanks for your feedback following your recent stay. I was very sorry to read that you would not return despite positive comments about breakfast, rooms and leisure facilities.
With sketchy information I can only guess as to the issue you describe which I assume was the mix up on guest name at our reception. That weekend we unusually had 2 groups of families with the same name staying which lead to confusion, clearly this should not have happened and more importantly should have been handled better.
We have just employed a new manager for that area and I am confident that we will see improvements in very near future.
Thank you for writing about us and for your patience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 21 January 2014

Not a lot to say about this hotel, standard holiday inn, you take pot luck on pleasantness of receptionists, our bedroom was on front near outside lights that light up the hotel sign, dispite blackout curtains, room was bathed in light during nights,

Standard room prices expensive and not worth it, but if you can get a deal, passable.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pollysury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveHarron, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review, 27 January 2014
Thanks for writing about the hotel and your feedback about your bedroom. Not sure which room this is as all our signage is on the roof however we will try and find out and see what can be done to rectify the problem.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hereford, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 January 2014

Stayed for 2 nights December 29th , with a group of friends. Main complaint was the surliness and downright rudeness of some of the staff on Reception. Very rude and certainly not the way to speak to customers or guests- I won't go into the detail of the conversations- but they have obviously not had any training in customer service. We stayed her about 8 years ago - and it was a comfy hotel, which had a warm feel- This time- it felt very cold- atmosphere and temperature ! Long wait the first evening in the restaurant- they knew that 14 of us had booked on the b and b - with dinner include rate- and then were very surprised when we asked for a table of 14 in the restaurant that evening!!- This seemed like a major problem - and when it came to it - there was no one else in the restaurant!!- it wasn't as though they were busy!! They tried hard in the restaurant, but just couldn't seem to cope- waiters and waitresses were excellent , and the restaurant manager made every effort to accommodate us the next evening, with a pre- prepared menu. Very, very small room, even though I am holiday Inn rewards card holder. No recognition at all. Again - the 2 girls on reception really spoiled things- it was as though the customers were just an in convenience. Don't want to go back there again if I can help it

Room Tip: No idea!- our room was dreadful!!
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diva451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Maidenhead / Windsor, responded to this review, 31 January 2014
Dear diva451,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the service you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
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Wokingham, United Kingdom
Level Contributor
116 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 12 January 2014

Absolutely fantastic value for a very enjoyable evening.
We checked in to our room early evening, which was a decent size very clean and modern.
We were a group of 8 and all our rooms were next to each other.
Our table was just adjacent to the dance floor which we all thought was perfect . The three course meal was very nice and to finish coffee and mints. Small negative the meal did come out quite late and there was a long interval between each course but considering it was very busy and there were lots of tables it wasn't a problem but as the music was so good we were itching to get up and dance but wanted to finish the meal first. The dj was fantastic and played music from the 60's 70's and 80's , the dance floor did get really packed tho and could of been double the size to accommodate all of us dancers.

There was a great atmosphere the whole evening and especially as we saw the new year in.

We eventually turned in about 2.00 clock.breakfast the next morning was excellent, full English we got down there about 9.30 which was a good move cos as we came out of the restaurant the queue was very long as they were serving up until 11.00 am.
We will definitely be booking up here again for next year.

Room Tip: We were on second floor at the end of a small corridor very quiet!
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juliecu71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveHarron, General Manager at Holiday Inn Maidenhead / Windsor, responded to this review, 27 January 2014
Thanks for the review and of course for the 5 stars! Great to read you enjoyed your new year and look forward to seeing you again this year!
Thanks again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Maidenhead / Windsor

Property: Holiday Inn Maidenhead / Windsor
Address: Manor Lane, Maidenhead SL6 2RA, England
Phone Number:
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Maidenhead
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Maidenhead
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Maidenhead / Windsor 4*
Number of rooms: 197
Official Description (provided by the hotel):
The Holiday Inn Maidenhead-Windsor,M4 Jct 8/9 combines an excellent range of facilities for both business and leisure travellers, including WiFi, High Speed Internet Access. 197 fully air conditioned, non smoking bedrooms, restaurant, bar, lounge, Spirit Health Club with swimming pool, spa, sauna, steam room and gymnasium. The Holiday Inn Maidenhead-Windsor M4 Jct 8/9 is a perfect venue for Meetings and Events with a large selection of Suites catering for up to 400 delegates and also holds a civil license for Weddings and Civil Partnerships. The hotel is an ideal Legoland hotel and is close to Windsor Castle, Windsor Theatre, Dorney Lake and Henley Regatta, as well as Historic areas such as Marlow and Oxford within easy driving distance. Located at Jct 8/9 of the M4 and Jct 4 of the M40, with easy links to the M25. The Holiday Inn Maidenhead-Windsor M4 Jct 8/9 is situated within 1 mile of Vanwall Business Park and Maidenhead Business Park and just 25 miles from Wembley Stadium, the hotel also offers free parking. Kids Stay & Eat Free* 5 ground floor accessible bedrooms, accessible parking and all public areas are situated on the ground floor.*Terms and Conditions apply. ... more   less 
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Also Known As:
Holiday Inn Maidenhead / Windsor Hotel Maidenhead
Maidenhead Holiday Inn
Holiday Inn Maidenhead / Windsor Berkshire

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