Every member of staff were really pleasant, friendly and helpful. However, the management need to ensure that these people are given some training. The main problem was the drinks orders, which were well below par. It seemed that the staff were struggling to understand the simplest of orders and were even getting coffee and tea mixed up because they simply couldn't tell the difference. The trial and error approach meant that a drink was poured and it was left to the customer to inform the member of staff whether their 50/50 gamble had paid off. I witnessed this performed at a number of tables by a number of different staff members. I honestly felt for the waiting staff.
The rooms, grounds and location were very pleasant and the cost of the rooms were okay.
The prices of the drinks were far too high and the breakfast, which is by far the poorest quality I have ever eaten was also far too expensive. I returned two drinks because they were watered down and based on this experience I don't think I'll want to eat a cooked breakfast again!
I thought this was going to be a good value break - it wasn't.
Beds were comfortable though!
I will not return!
- Official Description (provided by the hotel):
- A lovely Edwardian building with it's own private gardens and swimming pool. Ample free car parking and great road access to the M4, M40 AND M404. Heathrow less than half an hour away and London also. Great location for Ascot, Kempton, Sandown, Windsor, Newbury and Lingfield racecourses. Close to Henley, Kingston Upon Thames,Windsor and for all major visitor attractions around The Central Thames Valley. 2 AA Rosetted Restaurant, Large Function Room and Spa Facilities. ... more less
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- Also Known As:
- Fredrick`s Hotel Restaurant Maidenhead
- Fredricks Hotel Maidenhead
- Fredrick's Hotel Restaurant Spa Maidenhead, Berkshire