We ordered at 6.20pm its now 8.20pm. Have paid unfortunately online. Have phoned 5/6 times and always on its way. If they didn't have our money I would tell them to get lost. husband phoning now to ask for refund again. DON'T USE THE DELIVERY SERVICE ITS TERRIBLE. Lemon Grass much much better. Aaargh
Okay food came at 20.31. All the boxes had leaked, we paid £54.00 for a banquet. It was a nightmare. Everything was the same colour (pooey brown), everything was cold. Husband still arguing after 15 minutes - we told him to take the food away and give us a refund within 5 minutes. The man is now arguing with us asking for a RECEIPT. THE MAN DIDN'T GIVE US ONE!!! HE CAME AFTER 2 HOURS DUMPED THE COLD FOOD WHICH HAD LEAKED WITH NO RECEIPT. DO NOT USE DO NOT USE!!!!!!! We are waiting for our refund. I can't believe we paid £54 for this. See pictures below.
I am 43 yrs old and have had many happy visits to Ocean Village over the years for birthdays etc. It was always the quality Indian in town. However, I wouldn't ever go there or order again. We only ordered tonight (we live by the Ruchi) as we had had a terrible day and wanted a treat for a few family members. I can't tell you how awful it was.
And to have to argue for a refund, we are still waiting for was unbelievable.
We popped down to the Ruchi and within 15 minutes of ordering, the lovely man was smiling as usual, and gave us a lovely bag full of yummy food beautifully prepared and packed with free popadums and dips.
The Ocean Village needs to stop offering delivery and return to quality food - they are failing on both counts. AND TO HAVE TO ARGUE!!!! WE TOLD THE MAN TO COME STRAIGHT HERE AND LOOK!!! AND THEN THE DRIVER NEVER GAVE US A RECEIPT FOR US TO GET A REFUND!!!! FFS. I hope they close down they are money grabbing horrors.
£54!!!!!! boo hoo
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