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“Not worth visiting unless the management gets a better grip”
Review of Shire Horse

Shire Horse
Ranked #46 of 151 Restaurants in Maidenhead
Price range: US$8 - US$29
Cuisines: Gastropub, British
More restaurant details
Restaurant details
Good for: Kids, Child-friendly, Groups
Dining options: Dinner, Lunch, Brunch, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: Great british pub offering excellent value for money food and an excellent range of real ales lagers wines and spirits. Cosy fires in winter and a large garden for the summer
Meerbusch, Germany
Level Contributor
152 reviews
72 restaurant reviews
common_n_restaurant_reviews_1bd8 67 helpful votes
“Not worth visiting unless the management gets a better grip”
Reviewed 17 April 2014

I cannot recommend this restaurant.
We visited the Shire Horse at the weekend whilst visiting relatives. We live in Germany and were hoping to enjoy a good old English roast. The service was friendly but far too slow. We had our starters which were served in an acceptable time but we were only served our main course after being in the pub for one and three quarter hours despite repeated reminders.
The starters were reasonable but we should have been warned - they were not overly hot. I had the White Bait which was tasty but the tartar sauce was somewaht synthetic and missing the tartness. The scallops were luke warm as was the soup. We accepted that and were looking forward to the main course - this as said took ages to arrive. One of our party of 6 had ordered filet steak which when it arrived was cold. The plate was taken away and 'warmed up'. What was supposed to be medium rare ended up well done! I had the lamb from the "Sunday Best" menu with cauliflower cheese. Nothing on the plate was really hot, the cauliflower had no real taste and the Yorkshire pudding was like leather (as a Yorkshireman I could have cried). I was glad to get some extra gravy which was hot which helped improve it a bit (although the waitress nearly forgot to bring the extra gravy too!). My wife had the beef lasagne. You would think one couldn't do much wrong here but it also was not really hot and the "dressed slaw and baby gem lettuce" turned out to be a bit of decoration on the side. We all decided to give up at this stage and not risk another hour of waiting for any desert.
The pub was busy but this is no excuse. The management really needs to sort out their processes so that food is served timely and at the required temperature.
We did get some reduction on the bill for the long wait but this is small compensation for a disappointing meal.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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445 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Radcliffe on Trent, United Kingdom
Level Contributor
107 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“not bad - good value - good for kids”
Reviewed 15 April 2014

Always popular with the family even though service cab sometimes be slow. Good pub grub at reasonable prices.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maidenhead, United Kingdom
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“A must for a Sunday roast”
Reviewed 15 April 2014 via mobile

Well worth a visit for a Sunday Roast. Great value and much tastier than a carvery. Rebellion beer on tap washes it down nicely too.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank simonsmedley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bracknell, United Kingdom
Level Contributor
42 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Not bad room for improvement.”
Reviewed 6 April 2014 via mobile

Went for Sunday lunch today and the rib of beef was great but the rest not so... Service was pretty attentive and quick. This was my first visit so can't comment on the food properly but the Yorkshire pudding was dry and flat and the roast potatoes were a little hard on my mums plate. The menu was quite diverse and had a decent selection and not the same old items you usually find. Willing to give it another try but will point out any food I'm not happy with this time.

Helpful?
Thank Glen32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maidenhead uk
Level Contributor
19 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“A mediocre pub/eatery trying to be a restaurant.”
Reviewed 3 April 2014

After years of being able to pop in for a pub meal, we had to wait to be seated in an almost empty place where the waitress did us such a favour by finding us a table. We waited ages for service and then decided that the usual average to bad food wasn't worth waiting for so we left. This place used to be good, although the cooking and service has always been variable. It will be a long time before we try again.

  • Visited April 2014
    • Atmosphere
    • Service
Helpful?
Thank davsgril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spirit P, Guest Relations Manager at Shire Horse, responded to this review, 15 April 2014
Dear davsgril

Thank for taking the time to provide us with your review.

I would like to apologise that we failed to meet your expectations at the Shire Horse in regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have sent you a direct message to discuss this further.

Kind regards

Chef & Brewer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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