I stayed with partner for 3 nights, the lounge and reception area were very pleasant and we were greated well by the receptionist. The room was beautiful, the beds were comfy, the bathroom was lovely, everything was going good until i turned the tv off to go to bed, i could hear some kind of water in the pipes in our room and it drove me nuts, went to reception at 1am told them im a light sleeper and when i spend almost 400 pound for a hotel the last thing i expect is to hear water pipe sounds all night long, they said we can move u to another room so they did. This room was right next to some kind of air vent outside which was on all night, also i was woken by some one from the castle hotel next door crashing trolleys at 7am outside. Went to reception told them i dont want to be near the air vent and i dont want to hear people crashing trollies early morning. They upgraded my room to the executive room as they could see i was unhappy, this room was incredibly pretty n spacious, however it just mite be the noisiest room ive ever stayed in, we could hear doors smashing every 20 seconds all over the corridor and even further away we could feel the doors closing from other peoples rooms. Crash Bang Wallop was the theme of day. There was no peace for us, i told the receptionist all i want is a room away from the noise in a quiet part of the hotel is this too much to ask? I was transferrd to another room and guess what, the same issue as the first room, water pipe sounds constantly, at this point i wanted to cry, my partner was becoming very fed up she even said lets check out and leave. The constant changing of the rooms and moving our bags was driving us insane. I spoke to the manager Gary who was very pleasant and understanding, i told him my situation and he said he would find me a quiet room, he did and we moved again, however he came and told us we would have to move from that room tomorrow as someone else had alredy pre booked that room, u can imagine how we felt at this point, however he said he would upgrade us to the suite room which was the best room in the hotel at no extra charge. We checked in to the suite at 1pm the next day and all i can say is, this room was absolutly stunning, huge with ample space, 4 windows, massive bed, bath tube walk in shower, 2 sinks, it was perfect. The room was simply breath taking. No noisey pipes, no doors banging from outside corridor, no noise from outside. This almost made up for the other two nights but it was just too much to forget about.
Another thing i want to add is, i was told the bathroom haf heated flooring but when we arrived in the rooms this wasnt the case. The receptionist named " becky" said she would speak to her manager and get back to us but she never did.
To some things up, the hotel is gorgous, even though i went insane with all the moving around i cannot deny the rooms were beautiful, all of the ones we stayed in. The pipe sounds were very annoying especially after spending upto close to 400 pound on a room, this was the last thing i expected.
Breakfast was nice, service was good.
- Official Description (provided by the hotel):
- Coveted with a multitude of awards for exceptional customer service and sustainability, the four-red star Macdonald Windsor Hotel is must-stay hotel in the heart of Windsor. Ideally located 2 minutes' walk from the gates of Windsor Castle and in the centre of the shopping parade, Macdonald Windsor Hotel is the perfect base offering you the most comfortable beds in town. The Royal Borough is home to some of the UK's best known attractions such as Windsor Great Park, Legoland and Savill Gardens, not to mention being just 40 minutes away by train from the heart of our capital; London. And when the day of exploration or work is done and you retire to your room, make sure you indulge on one of the finest steaks, prepared using 21-day aged Aberdeen Angus steak and complimented by a glass of delicious red straight from our AA-rosette awarded Scottish Steak Club restaurant. For bugm.wisiness meetings and conferences, our flexible and accessible meeting space for up to 150 delegates is just the ticket and our Meeting's all-inclusive delegate package with dedicated meeting support helps ticks all of your event objectives. ... more less
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