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“First Class Windsor Hotel”

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Macdonald Windsor Hotel
Ranked #1 of 19 Hotels in Windsor
Certificate of Excellence
GreenLeadersGold level
Reviewed 9 December 2013

This is a fantastic hotel, right in the heart of Windsor and directly opposite the castle. I stay here frequently for business and the rooms are uniformally suberb - clean, well appointed, spacious. It is the only hotel I regularly go to where I have NEVER been given a bad room.

All rooms have free and readily accessible WI-FI.The dining room is excellent, especailly for breakfast Best of all though are the staff who are always courteous and friendly. On one occassion I need to get into my room at 09.00 in the morning of arrival. With no prior warning, they moved heaven and earth to allow that to happen and gave me coffee while I waited. Plus, if you join the McDonald's hotel club you often get a room upgrade

The only mild criticism I have (and why it doesn't get five stars) is that there is no gym or pool. This is OK during the summer when you can run around Windsor park, but is a restriction in the winter. Apart from that I would highly recommend this hotel.

  • Stayed: November 2013, travelled on business
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Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded 15 December 2013

Dear Guest

Thanks for taking the time to review the hotel following your recent visit. I am really pleased that you enjoy your regular stays with us and that the team always look after you.

We look forward to welcoming you back!

Warm regards

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,101 - 2,107 of 2,997 reviews

Reviewed 4 December 2013

I would highly recommend this hotel for any length of stay.Perfectly situated opposite Windsor Castle,shops and restaurants it has the added advantage of parking which is hard to find especially at this time of year!
Our room was lovely with everything you'd expect from this type of hotel.We only stayed one night and our breakfast in the morning was lovely!
The customer care we recieved whilst we were there was excellent nothing was too much trouble and even despite being busy we were treated like VIP's from all the staff.
We will definatley be going back...cant wait!!!

  • Stayed: November 2013, travelled as a couple
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Thank diggers6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded 5 December 2013

Dear Guest

Thank you for taking the time and trouble to submit such a glowing review following your stay at the Macdonald Windsor Hotel.

I was pleased to note that you enjoy your visit, in particular the service from the team, our location and your room. We appreciate such a helpful review.

I will be delighted to share your feedback with the team as I know they will be encouraged by it.

We look forward to welcoming you back very soon!

Best wishes

Beverley Molmans
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

As all previous reviews state, the location could not be better as right opposite the castle. The interior and the rooms have been have been decorated to a high standard. Our room, even though the view wasn't great, was a good size and had all the amenities you'd expect from a hotel of this standard. Car parking, as also mentioned, is on the expensive side at £28 for an overnight stay bt as parking is at a premium in this town, definitely worth it! Good base to explore the surrounding area and very convenient for Heathrow Airport and Harry Potter World, which by the way, is an amazing experience!

  • Stayed: November 2013, travelled with family
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Thank McEwansontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded 5 December 2013

Dear Guest

Thanks for taking the time to review the hotel following your recent visit. I was really pleased to learn that you enjoyed your stay and appreciate the helpful feedback you provided.

We look forward to welcoming you back soon!

Warm regards

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

Had a fantastic stay. Very clean hotel and room. We arrived early to drop off bags but we were able to have a room and given a complimentary lie in until 12pm Sunday morning. Great room with a large bath and shower. Central location. Car parking at the hotel was expensive £28 so we parked at the riverside car park and it was only £6 for the whole weekend! It was a five minute walk from the hotel but we did arrive in Windsor early so it may get busy. We caught the train into London for the day- cost of £10.40 return, took appox 1hr to Waterloo.
Lovely cocktails in the bar.

  • Stayed: November 2013, travelled as a couple
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Thank VOWLES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded 5 December 2013

Dear Guest

Thank you for submitting a review of your experience following your stay at the Macdonald Windsor Hotel.

I enjoyed reading your review and appreciate the helpful details regarding the riverside car park. It is lovely to receive feedback of this nature and the team are always encouraged by it.

We look forward to welcoming you back soon!

Kind regards

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013

We stayed at the Macdonald Windsor for 2 nights at the end of October. The location is excellent, being right in the centre of Windsor and virtually opposite the castle. We found all staff (reception, bar, restaurant etc) to be friendly and polite.

Our room (Executive Suite) was fantastic. The room was spacious with modern and tasteful decor and a view of the castle.

Breakfast was good, with a cold buffet selection and cooked breakfast menu. We also ate in the restaurant one evening and found it to be just as good.

We really enjoyed our stay at the Macdonald Windsor (particularly as we got engaged!) and would definitely return and recommend to others.

  • Stayed: October 2013, travelled as a couple
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Thank P_Rowberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded 5 December 2013

Dear Guest

Thank you for taking the time to review the Macdonald Windsor Hotel following your recent stay - congratulations on your engagement!

I was delighted to note that you had such an enjoyable stay, especially our location, your breakfast experience and your bedroom.

It is great to know that the team were friendly and polite and that you will return - we look forward to welcoming you.

Best wishes

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013

I stayed here for 2 nights in November as a part of a business workshop. The hotel is fairly new and is appointed in a modern fashion and this extends to the rooms. The bathroom has a nice large shower with great overhead rose for a good drenching. There are some nice touches including luxury bedding and in room iron, robe and slippers.

The food in the hotel overall was great - traditional dishes that were presented in a fresh modern way and the breakfast was equally good.

Overall it is nearly impossible to beat the location. Right in the heart of the city - across the road from the castle with a plethora of shops and restaurants nearby make it the perfect base.

I would stay there again if visiting Windsor and it certainly would be my first choice hotel in the city.

Room Tip: I stayed in room 212 which was quiet but had no real view.
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  • Stayed: November 2013, travelled on business
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1  Thank ronski9000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded 5 December 2013

Dear Guest

Thanks for taking the time to review the hotel following your recent visit. I was really pleased to learn that you enjoyed your stay - particularly your room, the food you experienced and our location.

We look forward to welcoming you back!

Warm regards

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

I picked the hotel through a recommendation for my wife's birthday.And they were not wrong. From the moment we arrived we knew this was the right choice. The valet parking was fantastic and the service was exceptional. A great start! We had drinks in the bar by the log fire and the decor was very modern. Again service fantastic. We asked for an upgrade but the hotel was fully booked. There was no need. The room was perfect, arrived back from shopping etc and a birthday card from the hotel team and two cup cakes wishing my wife a great birthday. Great touch.The breakfast was top draw. If you want a great modern hotel,location, fantastic service then this hotel would be the one. Enjoy if you stay there!!

Stayed: October 2013, travelled as a couple
Thank Nathbutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded 5 December 2013

Dear Guest

Thanks for taking the time to review the hotel following your recent visit for your wife's birthday. I was really pleased to learn that the team took special care of you and you enjoyed the valet parking and your breakfast experience.

We look forward to welcoming you back!

Warm regards

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Windsor Hotel

Address: 23 High Street, Windsor SL4 1LH, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 19 Hotels in Windsor
Price Range: £138 - £274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Windsor Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
Coveted with a multitude of awards for exceptional customer service and sustainability, the four-red star Macdonald Windsor Hotel is must-stay hotel in the heart of Windsor. Ideally located 2 minutes' walk from the gates of Windsor Castle and in the centre of the shopping parade, Macdonald Windsor Hotel is the perfect base offering you the most comfortable beds in town. The Royal Borough is home to some of the UK's best known attractions such as Windsor Great Park, Legoland and Savill Gardens, not to mention being just 40 minutes away by train from the heart of our capital; London. And when the day of exploration or work is done and you retire to your room, make sure you indulge on one of the finest steaks, prepared using 21-day aged Aberdeen Angus steak and complimented by a glass of delicious red straight from our AA-rosette awarded Scottish Steak Club restaurant. For bugm.wisiness meetings and conferences, our flexible and accessible meeting space for up to 150 delegates is just the ticket and our Meeting's all-inclusive delegate package with dedicated meeting support helps ticks all of your event objectives. ... more   less 
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