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poshey2015
Berkshires, Massachusetts

Fantastic hotel. The Concierge Dean was so welcoming and nothing was too much trouble. He made our stay.

5.0 of 5 bubblesReviewed 4 weeks agovia mobile
The hotel is lovely and the food was amazing. Dean the concierge was so lovely on arrival and departure it made a massive difference to our stay. I did have to get my room key validated 3 times as it would not work when I arrived and that was frustrating. But the overall stay was great.
Date of stay: April 2024
Trip type: Travelled on business
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Hemant Vijan, Other at Macdonald Windsor Hotel, responded to this review
Responded 4 weeks ago
Dear poshey2015,

Thank you for your wonderful review! We're thrilled to hear that Dean made your stay memorable. We apologize for the inconvenience with your room key and appreciate your feedback. We hope to welcome you back soon! Regards, Hemant
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,985)
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All reviews valet parking opposite the castle car park lovely hotel high street perfect location cooked breakfast would highly recommend this hotel per night fantastic stay lovely touch lovely room breakfast was excellent stayed for one night member of staff full english afternoon tea
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6 - 11 of 3,985 reviews
Reviewed 4 weeks ago

The room had everything you need (and more), big comfortable beds and a very nice bathroom .
Great location with everything withing minutes of walking
The staff is extremely helpful. We had the pleasure of Matthew and Regines kindness and help throughout the stay.

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank martinfI512YD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hemant Vijan, Other at Macdonald Windsor Hotel, responded to this reviewResponded 4 weeks ago

Dear martinfI512YD,

Thank you for sharing your experience! It's fantastic to hear that you enjoyed your stay with us. We're thrilled that you found our rooms comfortable and well-equipped, and that our central location made exploring Windsor convenient for you. We'll be sure to pass along your kind words to Matthew and Regin—they'll be delighted to hear that they made your stay even more enjoyable. We hope to welcome you back soon! Regards, Hemant

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Reviewed 16 April 2024

The location of this hotel is perfect, right in the middle of the main street with pedestrian access right at the front.
The room was nice and quiet on the 3rd floor and lifts were available.
The hotel appeared to have everything in place for disabled access from the front door to all areas.
Coffee machine, kettle, tea coffee etc all available in the room along with a small fridge and 2 complimentary bottles of water in the fridge on arrival. An ice bucket which was filled at the bar on request and a couple of nice tumblers to have a drink in the room also supplied.
Breakfast was very good, choice of almost everything available, buffet style, but I had poached eggs made fresh and this was done perfectly.
Staff were all very good, reception helpful with any queries.
The bar service was excellent and there are plenty seats and sofas to lounge in whilst enjoying a tipple.
We slept well, the bed was comfortable with nice pillows.
Bathroom with walk in shower and fresh towels.

Yes, I would recommend a stay here.

Room tip: Don't bother with a taxi back to Heathrow, the 703 bus stops right outside WH Smith and goes direct to T5. Only £2.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jamescU2580RJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hemant Vijan, Other at Macdonald Windsor Hotel, responded to this reviewResponded 4 weeks ago

Dear jamescU2580RJ,

What a wonderful review! It's fantastic to hear that you had such a positive experience at our hotel. We're delighted that our central location, comfortable rooms, and attentive staff made your Windsor stay memorable. We appreciate your recommendation and hope to welcome you back soon! Regards, Hemant

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Reviewed 14 April 2024 via mobile

Matthew the concierge helped us get into the hotel car park earlier than check in time. He couldn’t have been more welcoming throughout our stay.
Room was clean, spacious and very modern.
The bar area was good for drinks although we didn’t have dinner there.
The breakfast was good quality and the few super helpful.
Great location with great customer service all round, perfect stay.

Room tip: Book the car park, we got in early and stayed late no issue and saves messing about.
Date of stay: April 2024
Trip type: Travelled as a couple
Thank CarlHaycock
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hemant Vijan, Other at Macdonald Windsor Hotel, responded to this reviewResponded 15 April 2024

Dear Carl,
We're thrilled to hear about your perfect stay! Matthew and our team are dedicated to providing excellent customer service, and we're delighted to hear that he made your experience welcoming and seamless. It's wonderful to know that you enjoyed the clean, spacious, and modern room, as well as the quality breakfast and helpful staff. Thank you for choosing us and for your kind words. We look forward to welcoming you back for another perfect stay in the future! Regards, Hemant

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Reviewed 8 April 2024 via mobile

Excellent and attentive service throughout my 5 night stay. Check-in quick and efficient - thanks to concierge Michael for help moving rooms. Restaurant staff keeping a close eye on everything - drop your napkin on the floor and it is picked up, removed and a replacement brought! The fact that as I sat in the lounge with a drink to celebrate my 75th birthday, the background music playing (coincidentally I'm sure) was Happy Birthday was an unexpected "cherry on the top."
My thanks to all who made my stay so enjoyable.

Date of stay: April 2024
Trip type: Travelled solo
Thank GavinInches
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hemant Vijan, Other at Macdonald Windsor Hotel, responded to this reviewResponded 15 April 2024

Dear GavinInches,

Happy belated 75th birthday! We're thrilled to hear that you had a wonderful few days away and that our team provided excellent and attentive service throughout your stay. It's delightful to know that our staff, especially Michael, ensured your comfort and satisfaction. We're glad you enjoyed the attentive service in the restaurant and the unexpected birthday serenade in the lounge—it truly was the cherry on top of a memorable celebration. Thank you for choosing us to be a part of your special occasion, and we look forward to welcoming you back for more enjoyable stays in the future! Regards, Hemant

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Reviewed 4 April 2024

I booked relatively last minute for 2 nights over the Easter weekend. I was really impressed with the staff who were very helpful. I used the car park which was expensive at £40 per night but the car parks in town were a bit of a walk away and expensive too so was more convenient. The room was clean, quiet and warm. The location was perfect. Had the buffet breakfast one of the mornings, was quite good and had a lovely evening meal in the restaurant one evening. We took our dog as well which was nice as lots of hotels don't take dogs.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lois N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hemant Vijan, Other at Macdonald Windsor Hotel, responded to this reviewResponded 15 April 2024

Dear loisn2015,

We're delighted to hear you had a great experience during your Easter weekend stay! It's wonderful to know that you found our staff helpful and that you enjoyed the convenient location, clean and quiet room, and the option to bring your dog along. We appreciate your feedback regarding the car park and breakfast. Thank you for choosing us, and we look forward to welcoming you back in the future! Regards, Hemant

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