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“so spoilt”
Review of The Oakley Court

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The Oakley Court
Ranked #2 of 19 Hotels in Windsor
Certificate of Excellence
GreenLeadersGold level
Reviewed 26 January 2014

Stayed here for 1 night, a Christmas present from our Sons.We were booked into an executive double room on B@B. On arrival we were offered a glass of champagne and the offer of our luggage being taken to our room.The room was spotless and very well laid out, could not fault anything. We ate in the dining room that night, the prices were rather expensive,( £16 for burger and more for other dishes, £8 for desserts) but the food was absolutely lovely, fresh and hot.The complimentary bread was a nice thought.The service made us feel very special and nothing was too much trouble for any of the staff. The breakfast was hot and cooked fresh, either full English or continental. Overall a very nice stay and would recommend this hotel to you.Lots of free parking and absolutely stunning grounds and views.

  • Stayed: January 2014, travelled as a couple
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1  Thank tobyboy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardSmith2014, General Manager at The Oakley Court, responded to this reviewResponded 4 February 2014

Dear tobyboy123

Thank you for your 5* review and for recommending The Oakley Court Hotel. My team and I are delighted to read that you enjoyed all aspects of your stay. It was our pleasure to welcome you.
We hope to see you again soon.

Richard Smith
General Manager

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1,373 - 1,379 of 2,379 reviews

Reviewed 26 January 2014 via mobile

My wife and I booked this hotel for a Burn Night celebration. Prior to arrival, I was sent a text saying that a complimentary glass of bubbly would be waiting at check in: this did not appear. The room was in an annexe with a very stiff door (not great in the cold, wet and dark) and had a cracked basin in the bathroom, lined with mildew and other filth. The internet could only be accessed in certain parts of the room but the password supplied did not allow access.

Breakfast was a farce with my wife and I having to ask for menus and coffee from surly waiters. The only redeeming points of the hotel were the comfy bed and the refund of half my bill after complaining.

Unless there is nowhere else to stay, I would not recommend this hotel.

Stayed: January 2014, travelled as a couple
2  Thank AncientEric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardSmith2014, General Manager at The Oakley Court, responded to this reviewResponded 4 February 2014

Dear AncientEric

It is disappointing for us to read your review as we pride ourselves on the standards of service and cleanliness at The Oakley Court Hotel, as recognised by so many other guests.

Thank you for your review.

Richard Smith
General Manager

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Reviewed 25 January 2014

I use this hotel a lot of times when I'm in UK.
It's close to Heatrow but absolutely cheaper than others hotel in the airport area. It's a really nice place ( a lot of movies used this hotel as a set) clean and with a lot of services ( I usually rent also a meeting room for my meetings). Really really nice!!!

  • Stayed: December 2013, travelled on business
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2  Thank Stefano M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardSmith2014, General Manager at The Oakley Court, responded to this reviewResponded 4 February 2014

Dear Stefano M

We do have an enviable and convenient location making The Oakley Court Hotel an ideal venue for both business and leisure guests. Thank you for your valued review and we look forward to welcoming you on your next visit to the UK.

Richard Smith
General Manager

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Reviewed 15 January 2014 via mobile

The rooms are old, worn & tired. As are the bath robes. We had empty wine glasses for three days. Room lights that were low and minimal. Service in the bar and restaurant was excellent and the location is perfect for the region. The Concierge and Reception were outstanding

  • Stayed: January 2014
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2  Thank gloria s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardSmith2014, General Manager at The Oakley Court, responded to this reviewResponded 4 February 2014

Dear Gloria s

Thank you for your review. We do not understand your comments, especially with regards to the wine glasses as this is not our usual operating standard. I am unable to offer an explanation, other than apologise if this was overlooked. I am pleased other aspects of your stay were to your liking and thank you for your feedback.

Richard Smith
General Manager

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Reviewed 13 January 2014

Great people, lovely grounds, good rooms, lovely atmosphere. Food and drinks are expensive. Guys on the concierge desk are very helpful - Chris and others nd the bar team and restaurant team were great too. The reception staff and health club staff were also lovely.

Room Tip: Family rooms are more spacious but limited and in a wing with limited views. Or try asking for a ro...
See more room tips
  • Stayed: December 2013, travelled with family
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2  Thank Ken L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardSmith2014, General Manager at The Oakley Court, responded to this reviewResponded 14 January 2014

Dear Ken L

Thank you - we are pleased you had an enjoyable stay.

Our food and beverage prices are reviewed regularly and we are in line with similar 4* hotels in the area.

We hope to welcome you on a future visit.

Richard Smith
General Manager

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Reviewed 13 January 2014

Stayed here for our first wedding anniversary and have to say from the moment we arrived we was looked after, glass if champagne when we checked in, the service and attention to detail was amazing and thank you rob the concierge for bring our takeaway to our room on our second night. Amazing hotel and staff, thank you

  • Stayed: January 2014
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2  Thank Stifler73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardSmith2014, General Manager at The Oakley Court, responded to this reviewResponded 14 January 2014

Dear Stifler73

We are pleased you enjoyed your anniversary stay and we hope to welcome you again soon.
Thank you for your review.
Richard Smith
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2014

I booked the Oakley Court Hotel for a business trip. It is a beautiful building with stunning decor inside. This hotel is approximately a 10 min taxi ride to the center of Windsor.
My room was a junior suite and it was exceptionally decorated and styled, with huge space and a lovely large bathroom, robes, slippers and some complimentary chocolates.
Staff very welcoming on arrival and throughout the stay, very friendly and always willing to help.
Breakfast was a full English and was delicious, and there was a buffet for the continental choices.
Nothing more to say other than this is a beautiful, outstanding hotel with friendly staff and i felt incredibly looked after during my stay. Thank you very much!

  • Stayed: January 2014, travelled on business
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1  Thank Princesskate270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardSmith2013, General Manager at The Oakley Court, responded to this reviewResponded 13 January 2014

Dear princesskate270

Thank you for posting a 5* "Outstanding" review. It was our pleasure to welcome you and my team and I are delighted to read that you enjoyed every aspect of your stay.

We hope you return in the near future.

Richard Smith
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oakley Court

Address: Windsor Road | Water Oakley, Windsor SL4 5UR, England
Phone Number:
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Windsor
#2 Family Hotel in Windsor
#2 Green Hotel in Windsor
#2 Luxury Hotel in Windsor
Price Range: £155 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Oakley Court 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Oakley Court is a quintessential country house. But that's not it... there's more, a lot more. If we said to you a location that's been the setting of many films, with 118 bedrooms, its own polo team and Her Majesty The Queen as a visitor would you believe us? Luckily finding out is easy. Our beautiful location is only a short drive away from London and Heathrow Airport. Whether you're coming for business or pleasure, our rural beauty on the River Thames makes us a real getaway location for those wanting to escape the hectic routine of the city, or just life in general. Our unique history has over time helped to form an exciting character that's distinguished but unspoilt, charming and vibrant. Just kick back and relax, let us pour you a glass of champagne (or two!) - this is your time now, there's no routine here. Cosy, comfortable and luxurious, that's all the important bits you need to know for now. Come and stay, be wined and dined on a set that's created by us and narrated by you to produce an experience that's entirely unique and is yours alone. ... more   less 
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Also Known As:
Oakley Court Windsor
Hotel Oakley Court
Oakley Court Hotel

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