Stayed 22nd to 24th April as a family of 4, the children being 6 and 9.
Stayed here to go to Legoland just down the road and wanted a bit of luxury for the grown ups, plus one of our favourite films/shows is the Rocky Horror Picture Show that was filmed here, so it helps.
The setting is beautiful, right on the Thames. The main hotel is also great. I will do positives and negatives as it is easier.
Very posh and all the staff apart from reception were excellent and friendly.
Family room was large.
Bottle of wine and milk and cookies on the first night for the kids.
Swimming pool etc was great.
Bar, although expensive was a lovely and we had a nice evening "meal" there.
We got 2 nights with B & B for the 4 of us for about £320 in total. Excellent deal considering where it is. We booked direct on the hotels website.
We had a room above the gym reception area and it was noisy at about 10 pm at night as it sounded that they were cleaning. I understand you have to do this, but don't put children's rooms by this area as they go to bed earlier than us adults!
Reception were not friendly. Front of house should be the most important part of a hotel, but on check in and check out (they tried to charge us for a bottle of wine we hadn't had..and we're not very apologetic) they really let the other staff down who where exceptional! Real shame. They weren't really bad, just not up to the same standard as the others. The couple in front of us on check out got a 20% off voucher for any future stays! but I think I lost my chance of getting one when I mentioned the incorrect bill.
The bedroom could do win a bit of tlc. Carpets a bit thread bare in places. Light on ceiling was all crooked when turned up. They fixed it the next day, but surely should have already been done on arrival.
Maid left the fridge door open and we had to bin the food we had kept in it. Not worth complaining about as wasn't much there.
Had asked for a paper each day, but never came.
They where painting the stairs whilst we were there, but no signs or anything. It was only that we saw them that we managed to stop our children getting paint on their clothes.
The kids meal in the bar came with cold potato salad. There aren't many 6 year olds who are going to be too enthusiastic about that! I know it is four star, but give the little ones a break! Probably if we had asked for chips or crips with it, they probably would have done them. We just never thought.
It sounds like I have a bit of a downer on the hotel, I don't. We really enjoyed it and would stay again. It is very close to being excellent, but they need to sort out a few things first. I think the minor issues we did have, would have been much more annoying had we paid full price!
- Official Description (provided by the hotel):
- The Oakley Court is a quintessential country house. But that's not it... there's more, a lot more. If we said to you a location that's been the setting of many films, with 118 bedrooms, its own polo team and Her Majesty The Queen as a visitor would you believe us? Luckily finding out is easy. Our beautiful location is only a short drive away from London and Heathrow Airport. Whether you're coming for business or pleasure, our rural beauty on the River Thames makes us a real getaway location for those wanting to escape the hectic routine of the city, or just life in general. Our unique history has over time helped to form an exciting character that's distinguished but unspoilt, charming and vibrant. Just kick back and relax, let us pour you a glass of champagne (or two!) - this is your time now, there's no routine here. Cosy, comfortable and luxurious, that's all the important bits you need to know for now. Come and stay, be wined and dined on a set that's created by us and narrated by you to produce an experience that's entirely unique and is yours alone. ... more less
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- Also Known As:
- Oakley Court Windsor
- Hotel Oakley Court
- Oakley Court Hotel