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“Great location and nice hotel”

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Castle Hotel Windsor MGallery Collection
Ranked #3 of 17 Hotels in Windsor
Certificate of Excellence
London
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great location and nice hotel”
Reviewed 13 May 2014

Very nice hotel located right next to the castle, ideal for a stroll around the town. The hotel was good, the rooms clean, the wifi worked and the staff were all very helpful and friendly. The bathroom was on the small side but that was only a minor point. Would be happy to stay there again. For the taxi transfer from Heathrow I chose Windsor cars as they were quick and cheaper than a black cab.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ecosse28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 14 May 2014
Dear ecosse28,

Thank you for your recent review and positive comments about your experience at the hotel. I will be delighted to share this feedback with the team who I know will be encouraged by this. I hope we can welcome you back to Windsor in the near future.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (316)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
UK
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 12 May 2014

The hotel is in a great location, very close to the Castle, and lots of reasturants on a high street. Car park is a bit tight, but even though there was a wedding going on, we still managed to find a space.
The room we had was in the annex building, and was quite small, but rather cosy. Bed was amazingly comfortable. Windows were overlooking some area at the back, so it was fairly quiet even though we had a window open. Bathroom was also quite small, but bright and clean, so wasn't too bad. Was also nice to find complimantary water and a couple of flapjacks!
Breakfast was very good quality.

So overall - a very pleasant stay. Only reason giving it 4 stars is because of the room size - if we were staying over for more than one night and had big cases, it might have been a bit less comfortable.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juliet298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 13 May 2014
Dear juliet298,

Thank you for your recent review and feedback. I was pleased to read you had a pleasant stay with us and will ensure your comments are shared with the team. I hope we can welcome you back to WIndsor in the near future.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 May 2014

Lovely four star hotel. The location is fantastic. Park your car & everything you want to see is pretty much within walking distance. We managed to park in the hotel car park which was £10 per night. That also made a difference to us. We booked a privilege room (chosen after reading reviews on Trip Advisor) & it was very good. We had a slight issue with the shower & it was dealt with immediately.There were only two minor problems with the room. The room was very warm even with the window open & when sleeping the air con was noisy. The room overlooked the high street & was therefore a little noisy during the night. We struggled to sleep the first night, but the second night wasn't a problem especially after walking all day!! I imagine during certain times of the year it could be very disturbing. On the plus side we saw a wedding from our hotel window & listened to the bagpipe players playing on the street! That was great!

Room Tip: Be mindful of booking a room overlooking the high street.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tigerpaws45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 12 May 2014
Dear Tigerpaws45,

Thank you for your recent review and feedback which is much appreciated. I will be delighted to share your comments with the team and also review where applicable some focus areas for ourselves to look at. I hope we can welcome you back to the hotel in the near future.

Kind Regards,
David Hayden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 May 2014

Just returned from a fabulous 2 night stay at this superb hotel. Fantastic location, parked free of charge and didn't drive for 2 days. The changing of the guard goes right past the revolving front door. Steeped in history, beautiful 4 poster room with views of the castle. Excellent customer service started with Gloria before arrival, nothing was too much trouble. The staff on every level were exceptional but I must give Danusha in the restaurant a special mention, what a credit to the team. Fabulous cuisine and hearty breakfasts. We have fallen in love with Windsor and will be returning and we will definitely look no further than this hotel, don't hesitate BOOK.

Room Tip: The 3rd floor has the Castle views.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 12 May 2014
Dear Susan L,

Thank you for your recent review. I am delighted you had a fabulous stay with us and will be pleased to share your feedback with the team. We look forward to welcoming you back to the hotel in the near future.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
69 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 8 May 2014 via mobile

As said above this hotel is great and I don't have any complaints at all.
I gave it a four star review just because I think that four star rated hotel has to have a bit bigger rooms, sauna, pool and all those things that you can find in other European hotels (mainly on the coast )

Regardless of that, this was the best hotel in UK that I have visited.

Wireless internet works great, room and the hotel are very clean and breakfast is also good. The staff is very friendly and polite. Location cannot be better.

Stayed May 2014, travelled with friends
Helpful?
1 Thank marenostrumkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 9 May 2014
Dear marenostrumkk,

Thank you for your recent review and positive comments about the hotel and staff. I'm pleased you found your stay enjoyable and hope we can welcome you back in the near future.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mackay, Queensland
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 May 2014

The reception staff at the Castle Windsor, Mercure, were fantastic. We were only there one night (three couples, three rooms) but we were all very impressed. Right from the moment we walked in the door they were offering to help. Smiles on all their faces. Efficient and knowledgable. The rooms were spacious and well appointed. We were impressed! When we come back to the UK we will plan to stay there again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Craigusb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 6 May 2014
Dear Craigusb,

Thank you for you review following your recent stay with us. I am delighted you had a good stay with us and found the service to be of a high standard as this is something we continually try to work on and focus on as a team. We look forward to welcoming you back in the near future.

Kind Regards,
David Hayden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, United Kingdom
1 review
Reviewed 4 May 2014

Thank you to Aaron at Reception for making us feel so special on our Anniversary. You really made our stay a very memorable one. Even telling the staff in the restaurant when we booked for dinner so our VIP status continued. Our meal was delicious & special plates were brought to the table with the cheese platter written in chocolate Happy 35th Anniversary with little sweet treats to decorate. My husband & I were made to feel very special. THANK YOU

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 6 May 2014
Dear Susanne A,

Thank you for your recent review, I was delighted to read you had a special anniversary stay with us. I will be delighted to share your feedback with the team in particular Aaron as I know he will be pleased to have made your stay memorable. I hope we can welcome you back to the hotel in the near future.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castle Hotel Windsor MGallery Collection

Property: Castle Hotel Windsor MGallery Collection
Address: 18 High Street, Windsor SL4 1LJ, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Windsor
#3 Luxury Hotel in Windsor
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Official Description (provided by the hotel):
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

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