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“Why stay anywhere else in Windsor”

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Castle Hotel Windsor MGallery Collection
Ranked #3 of 18 Hotels in Windsor
Certificate of Excellence
Hampshire, United Kingdom
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Why stay anywhere else in Windsor”
Reviewed 7 July 2014 via mobile

Situated approximately 100 yards from the Windsor Castle main visitors entrance, Mercure Windsor Castle is a superb location for a sightseeing trip. Occupying a much larger facade than a rival hotel chain mere doors away Mercure enjoy a far better position in my opinion. Enjoy the guards procession from your dining table at the front of the hotel or wander down the hill to the theatre or for a stroll alongside the river. Great welcome, car park on site at a rate of £12 per night and a member of staff ready to direct you to a car park space and assist you with your luggage. Breakfast is full English or traditional and even right at the end of the service the food is still fresh and plentiful. Our room was an Executive double which was at the front of the hotel and contained many desirable features including a Nespresso machine and a complimentary soft drinks mini bar. Robes and slippers were available but also an iron and board and well stocked bathroom. All in all great value and unprecedented location.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 40somethingHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 8 July 2014
Dear 40somethingHampshire,

Thank you very much for your kind review. I am delighted you had an excellent stay with us and really appreciate your feedback. I hope we can have the pleasure of welcoming you back in the near future.

Kind Regards,
David Hayden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (327)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Salisbury, United Kingdom
Level 4 Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 7 July 2014

Booked a superior room for the weekend to celebrate my wives birthday. Arrived just after lunch and our room was ready for us upon entering the room hotel had left a birthday card and a box of truffles, very nice touch.

Hotel bar was excellent and the bar manager (I think) a tall scottish gentleman was an absolute star very friendly and chatty and sorted our drinks out for us both nights on returning from dinner. My wife loved her marmalade on toast!

We had bar lunch on the saturday which again was excellent and great value.

Breakfast was hot, tasty and staff friendly and efficient.

All in all a great hotel and a great weekend in Windsor we will be back.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank AndySCFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 8 July 2014
Dear AndySCFC,

Thank you very much for your review following your stay with us. I was delighted to read that you enjoyed the weekend with ourselves for your wifes birthday and will make sure I share your positive comments with the team and Andi our bar manager who you mention. I hope we can welcome you back in the near future to the hotel.

Kind Regards,
David Hayden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex, United Kingdom
Level 6 Contributor
102 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 7 July 2014 via mobile

We went to look around this hotel in view of a function next year. Very attentive staff, all rooms have had a recent refit, suites and upgraded rooms are marvellous. On-site car park. Just on Windsor high st opposite the castle, plenty of shops, pubs & eateries.

Stayed July 2014, travelled as a couple
Helpful?
Thank Me_Again79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 8 July 2014
Dear Me_Again79,

Thank you for your recent review and positive comments which I will be delighted to share with the team. We look forward to welcoming you next year for your function.

Kind Regards,
David Hayden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
Level 5 Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 July 2014

Like many other reviewers, we found the Mercure Windsor very good indeed as regards location, comfort and customer service. Although the hotel will benefit from the planned refurbishment, we had no complaints about the state of the furnishings and decor in the public spaces or in our spacious room, and our only disappointment was a rather average breakfast. The car park was busy, but a very obliging member of staff was on hand find bays for customers during the day, and we had no problems parking at night.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeeTheBee99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 3 July 2014
Dear SeeTheBee99,

Thank you for your recent review. I was delighted to read you found many postive aspects to the hotel and the service during your stay with us. I will ensure I share your review with the team who I know will be encouraged by this feedback. We look forward to hopefully welcoming you back in the near future.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bodiam
1 review
Reviewed 2 July 2014

Great location, very reasonable, superb attentive service. Cocktail knowledge of the head barman excellent, try the lavagin cocktail with the lavender infused gin, just great! Breakfast very comprehensive and quick service.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels

Helpful?
Thank Amanda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 3 July 2014
Dear Amanda F,

Thank you for your recent review and very positive feedback about the service you received. I hope we can have the pleasure of welcoming you back to WIndsor in the near future.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stratford upon Avon UK
Level 4 Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 June 2014

The hotel occupies a great position in central Windsor and has a large car park. We stayed in a modern wing and the rooms were spacious and clean. The breakfast was very good and the staff are friendly and helpful. We shall return.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank willyb_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 1 July 2014
Dear willyb_11,

Thank you for your recent review and positive comments about your experience at the hotel. We look forward to hopefully welcoming you back on your next trip to Windsor.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castle Hotel Windsor MGallery Collection

Property: Castle Hotel Windsor MGallery Collection
Address: 18 High Street, Windsor SL4 1LJ, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Windsor
#3 Luxury Hotel in Windsor
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Official Description (provided by the hotel):
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

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