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“Great location and staff” 4 of 5 bubbles
Review of Castle Hotel Windsor MGallery Collection

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Castle Hotel Windsor MGallery Collection
Ranked #3 of 17 Hotels in Windsor
Certificate of Excellence
Houston, Texas
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great location and staff”
4 of 5 bubbles Reviewed 20 August 2014

We enjoyed our stay 1 night British Isle Cruise. The hotel staff were totally accommodating and tried to find us a room that was a bit cooler but we stayed put and it did cool down in the evening. The room was very comfortable and we loved the location.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sue44044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 21 August 2014
Dear Sue44044,

Thank you for your recent review and positive feedback about your stay and the staff. I hope we can have the pleasure of welcoming you back to Windsor in the future.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,568 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (304)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Vienna, Austria
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 19 August 2014

Great location for an Hotel, closed to Windsor Castle, some very nices pubs and restaurants as well as shopping area.

Rooms are good and clean - but it is not a modern hotel, but fit for purpose. Good english breakfast - and it not easy to get out of the bar in the evening, as relexing environment which invites you to stay longer to have a nice evening with friends

WIFI is free of charge - as well as Mineral water in the room

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Erika L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 20 August 2014
Dear Erika L,

Thank you for your recent review and feedback, thank you for your positive comments and I hope we can welcome you back to WIndsor in the near future.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dhahran
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 bubbles Reviewed 17 August 2014

Stayed at this hotel for a wedding anniversary . Nice staff but 'deluxe' room very disappointing very small room. Stifling hot but couldn't open either window. Shower over bathtub!! No help with luggage. There are better hotels in the area at same price range.

  • Stayed August 2014, travelled as a couple
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Tracy701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 19 August 2014
Dear Tracy701,

Thank you for your comments and feedback which I value. Please could you drop me a note on which room you stayed in to david.hayden@accor.com as all of our windows should open to allow guests who prefer this option rather than using the air conditioning we offer in each of the rooms also. We do offer luggage assitance as standard please accept my apologies if this was not the case during your stay please be assured I will follow this up with the team.

Kind Regards,
David Hayden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Letchworth Garden City
Level Contributor
81 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 15 August 2014

Four of us again spent a night at this hotel while on our way to the horse racing at Windsor. The location is perfect for sight seeing. Rooms are good but, as like many hotels built in this era, the plumbing leaves lots to be desired. Shower power is very very weak, with barely a 'drizzle' coming through. At breakfast they were too slow replenishing the hot food which meant you had to loiter until more of all were brought out. That being said, if they are our only 'complaints' then the hotel is well worth a try, especially if you visiting the Windsor sights. All staff are exceptionally helpful.

Room Tip: Get there early if you want to use the car park as they let local business people take all the (earl...
See more room tips
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Terry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 19 August 2014
Dear Terry H,

Thank you for your recent review and feedback, please be assured I value this feedback and will incorporate this in to our forthcoming refurbishment of the hotel early next year. Thank you for your positive comments also and I hope we can welcome you back to Windsor in the near future.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 14 August 2014 via mobile

My 9 year old daughter and I stayed here when we were visiting Legoland and London. From the moment we arrived the staff on reception made us feel very welcome. The room was perfect and breakfast each morning was a bargain at £10 with my daughter eating for free.

We decided to have dinner in the restaurant the first night and we received a voucher for a free child's meal. The service was attentive and friendly and the chef's special was amazing value with a free glass of wine.

Although all the waiting staff deserve praise my daughter was amused and made feel very special by "the funny one" who I later made sure to find out is Andi McSporran. Thanks to him I was cajoled by my daughter into eating at the hotel for each of the 4 nights we stayed there (I'll be back to Windsor to see what I missed!!).

Andi also had a superb knowledge of Scotch whisky and on each of the 4 nights I took a different single malt to my room after taking his guidance. They were all fantastic.

Great hotel and I hope to be back.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RoryVegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 19 August 2014
Dear RoryVegas,

Thank you for your feedback in particular about Andi who I know will be delighted to read this. I hope we can welcome you back to Windsor again in the near future.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Insch, United Kingdom
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

we stayed at the hotel as it was quite local to Ascot race course. the location of the hotel is excellent in the centre of windsor and opposite the castle, the checkin was quick and easy, rooms were a good size, clean and nicely furnished. the staff at the hotel where very helpful and friendly. we did have breakfast and this also was excellent. a thoroughly enjoyable stay and only 7 miles from ascot racecourse we will be back.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tenny47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 19 August 2014
Dear tenny47,

Thank you for your positive review, I was delighted to read you had a good stay with us and will be back in the future. I will be pleased to share your feedback with the team who I know will be encouraged by this.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burnaby, Canada
Level Contributor
66 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

We ended our forty day tour of England at the Mercure Castle hotel in Windsor. The hotel is located literally at the end of the drive to Windsor Castle. We parked at the hotel at 10:00 am and walked to the Castle and picked up our prepurchased tickets.

Service when we returned to the hotel for check in was excellent as was the cleanliness of the room. There is a cafe right outside the hotel and it is only a few minutes walk to the shopping area, the theatre and the river.

All in all, a lovely stay.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank ehogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, 19 August 2014
Dear ehogan,

Thank you for your recent review I was delighted to read you had a lovely stay with us and found our service and cleanliness to be excellent. I hope we can have the pleasure of welcoming you back to the hotel in the near future.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castle Hotel Windsor MGallery Collection

Property: Castle Hotel Windsor MGallery Collection
Address: 18 High Street, Windsor SL4 1LJ, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Windsor
#3 Luxury Hotel in Windsor
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Official Description (provided by the hotel):
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Priceline, Hotels.com, Prestigia, Odigeo, TravelUp and Superbreak UK so you can book your Castle Hotel Windsor MGallery Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

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