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Travelnerd24
Colchester, United Kingdom

Great location. No wow factor.

4.0 of 5 bubblesReviewed 9 Apr 2024via mobile
The main part of the hotel was well maintained and interiors were very nice, the location of the hotel is excellent. However our room 213 - was okay but a little tired in some parts, with some attention needed. The water in bath didn’t drain either.

Breakfast was disappointing, the choice of food available was good, however limited Gluten free options and the hot food was lukewarm, coffee also came cold. Several times are food/drinks were taken to a different table too.

Dinner in the evening was very nice, the restaurant was quiet, but overpriced drinks. £17 for a Aperol Spritz is ridiculous.

Car park is £30 over night in the hotel car park - extremely expensive for a paying guest.
Date of stay: April 2024
Trip type: Travelled with friends
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Lee Holmes, Guest Services / Front Office at Castle Hotel Windsor, responded to this review
Responded 10 Apr 2024
Hi,

We appreciate your feedback and are glad to hear you enjoyed aspects of your stay, such as the hotel's main areas and its location. However, we apologise for the issues you encountered in your room and during breakfast. Rest assured, we'll address these concerns to ensure a better experience for future guests. We're delighted you enjoyed your evening meal but regret the disappointment with drink prices. Regarding the parking prices, we measure against other parking facilities including hotels within Windsor and remain competitive, and cheaper than our neighbouring hotel!

Kind regards,
Lee (Reception Manager)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,872)
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All reviews car park leaf restaurant high street afternoon tea perfect location lovely hotel superior room main building scones reception staff breakfast was excellent long walk two night stay lovely room a lovely stay stayed here for one night full english
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Reviewed 8 April 2024

We stayed for one night as a special treat to celebrate my wife's 60th Birthday.
Everyone was very helpful regarding the booking (I booked direct).
The room was well equipped and overlooked the high street / Guild Hall.

The daily changing of the guard passes by the front of the hotel so you are well placed for a good view.

We were not disturbed by any traffic noise or from adjoining rooms.

The staff were very professional, polite & friendly.

When we arrived, my wife was greeted with a special Happy Birthday plate in the room which was a very nice touch. We also enjoyed a complimentary drink in the bar.

There was a great choice for breakfast and the quality of the food was very good.

We used the hotel parking which is located at the rear of the hotel. The charge was £30 for 24 hours. That allowed us to leave the car at the hotel whilst we explored the castle & town the following day.

We very much enjoyed our stay and appreciated the help & kindness of all the staff.
Thanks.

Room tip: Do not hesitate to ask the staff for advice. The car park can be a bit fiddly to locate, ask reception for the exact post code.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AJTandJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lee Holmes, Guest Services / Front Office at Castle Hotel Windsor, responded to this reviewResponded 10 April 2024

Hi,

Thank you for sharing your delightful experience celebrating your wife's 60th birthday at our hotel! We're thrilled to hear that you enjoyed the well-equipped room, thoughtful touches, and convenient amenities. It was a pleasure hosting you, and we look forward to welcoming you back in the future!

Kind regards,
Lee (Reception Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2024

I had a super stay: everyone in the team is polite, friendly and very helpful. The room was comfy and clean room. I had a lovely dinner looked after brilliantly by a welcoming team. And then I ended my stay with an excellent breakfast to send me happy and content on my way. I could not recommend the hotel and its wonderful team highly enough. 10 out of 10!

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alistair D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lee Holmes, Guest Services / Front Office at Castle Hotel Windsor, responded to this reviewResponded 6 April 2024

Hi,


It sounds like you had an incredible experience at the hotel in Windsor! I'm glad to hear that the team was so polite, friendly, and helpful throughout your stay. A comfy and clean room can make all the difference in ensuring a pleasant stay. And it's always great to enjoy a lovely dinner served by a welcoming team. Finishing off with an excellent breakfast must have been the cherry on top. Thank you for sharing your positive review, and it's fantastic to hear that you would highly recommend this hotel and its amazing team.

Kind regards,
Lee (Reception Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2024

A one night stay for business and pleasure, with my wife. Still (after 50 years since I last used it) a very pleasant hotel. Our room was comfy and quiet. We had a very nice evening meal in the Leaf restaurant, and breakfast in the morning filled us for the day. Excellent range of items for breakfast.
All the staff were very helpful and pleasant, and , at our age of crustiness, it was nice to have someone bring bags to our room. Parking fine. We would thoroughly recommend the hotel for those wanting to stay close to the Castle and visit Windsor.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lee Holmes, Guest Services / Front Office at Castle Hotel Windsor, responded to this reviewResponded 3 April 2024

Hi James,

It sounds like you had a wonderful experience during your recent stay at the hotel in Windsor! It's so good to see that after 50 years, the hotel still provided you with excellent service and accommodations. From the comfy and quiet room to the delightful meals at the Leaf restaurant, it seems like every aspect of your stay exceeded expectations. It's heartening to hear that the staff were attentive and accommodating, making your stay even more enjoyable. Recommending the hotel for those visiting Windsor is a testament to the quality of your experience.
Thank you for sharing your positive review, and here's to many more memorable stays in the future!

Kind regards,
Lee (Reception Manager)

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Reviewed 31 March 2024

Lovely setting in the centre of Windsor. But the afternoon tea was just ok!

No waiters about, so the service was incredibly slow - our tea was forgotten, we were missing a set of cutlery for half the time, we had to ask for water three times. Then we started at empty plates for half an hour before any waitresses came into the room. A disappointing experience on what was meant to be a special birthday treat

We won’t be back any time soon..

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Thank HitchinFoodie29
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jorge Vera Schmülling, Guest Services / Front Office at Castle Hotel Windsor, responded to this reviewResponded 1 week ago

Dear HitchinFoodie29,

Please, accept my deepest apologies, I am very embarrassed of the service you received.
Rest assured, I am sharing these comments with the team and we are taking the necessary steps to ensure this does not happen again.

Kind Regards,

Jorge Vera Schmulling
Hotel Manager

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Reviewed 28 March 2024 via mobile

I’ve had a truly enjoyable time staying at the Windsor Castle Hotel. Even though I was staying there just for one night before I departed back to Canada I was treated with the highest of hospitality from all the staff members. In particular, David the Concierge, who helped me with my luggage, showed me to my room, and gave great knowledge of the area during my stay.

The location is ideal just a stones throw away from the castle itself and indirect group to watch the changing of the guards!

Room tip: Difficult to get a taxi or Uber around the 11 AM timeframe
Date of stay: March 2024
Trip type: Travelled solo
Thank CRussell98
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lee Holmes, Guest Services / Front Office at Castle Hotel Windsor, responded to this reviewResponded 28 March 2024

Hi,

It sounds like you had a wonderful experience at the Castle Hotel! We're so glad that David made a significant impact on your stay with his helpfulness and local knowledge. Being so close to Windsor Castle is certainly one of our big draws, particularly for witnessing the changing of the guards. It's always nice to hear about such positive experiences during travels. If you're ever back in the area, we'd be glad to welcome you again.

Kind regards,
Lee (Reception Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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