We stayed here on the first night the hotel was open to the public - it was fantastic! The front of the hotel (which has a short lane to unload your luggage outside it) is fully themed - a dragon breathing smoke (and roaring - makes the kids jump if you happen to walk underneath it at the right time!), lit-up clock tower, and Lego bricks everywhere!
You walk in to a small welcome area where you can drop off your luggage for storage until your room is ready - they then take it up once your room has been allocated, a great time (and back) saver!).
Reeception area is relatively dark.....but absolutely funtastic! There's a huge mobile with lots of different Lego models, a large pit of Lego that my kids were diving into (this has a not-finished Lego-decorated pillar which all the kids loved adding to) and then the wall of minifigures behind the desk - 6000 apparently. There's a rather cool magnifying glass moving along this to help you see more details.
Staff were very friendly and helpful, though couldn't answer all my questions and were quite slow - it was their first day though, so hoping that our next stay will be a little smoother.
Room was AMAZING!! We hadn't booked a premium room, so were feeling a little hard-done-by when the pictures came out on the website and the description was updated to not being fully themed. However, from what I can tell the difference is the wallpaper - the rest of it was wonderful. We walked in to a Monkey sat on a safe - again, won't let the cat out of the bag, your kids will love it! The kid's area was immediately on our left - wonderfully sturdy bunk beds (with a trundle / pull out bed underneath) and TV of their own - they didn't make it to the rest of the room until I told them they had something special to do!
You then walk past the storage area (complete with tea, coffee and hot chocolate making facilities and 4 mugs - brilliant planning Legoland!!) on the right and bathroom on the left. The bathroom is high quality and well laid out - you can close the door without having to step to the side as you often have to in hotel rooms :) The toilet has a smaller seat that can fold down from the lid for those with young children, the bath has a rubber mat to stop kids slipping, the shower was high-end and the towels.....so soft and fluffy and a wonderful size - no postage stamp hotel towels here!! There were 4 small bottles of shower gel / shampoo.
Past this is the double bed and desk, plus a small table - plenty of room for a family of 4. Don't know if the hotel allow it, but would be room to fit a cot bed in this end of the room, so would sleep 2 adults, 3 older kids and 1 baby / toddler. There was a pen and notepad - also themed, phone (decorated with Lego designs) and a Lego parrot and butterfly on our wall :)
Bed was really comfortable - quite firm, so would imagine that those who prefer softer beds may complain! Pillows were great, 2 spares for us to use and the linen was clean and soft.
My youngest played with the box of Lego that was in the room and my eldest had fun watching "his" TV - this room really has been designed with families in mind.
We ate at the Bricks restaurant for both the evening meal (buffet) and breakfast. While the evening meal had a huge choice - burgers, turkey with all the trimming, veggie curry, chicken wings, sausages, small pizza, salad bar, cous cous, (a small selection of these were in a lower section, so the kids could serve themselves more easily - again, well done Legoland) fresh fruit, individual jellies / cheesecakes, self-serve soft ice cream with more toppings that you could wish for - each individual item was not fantastic. The standard of the main food (not dessert - this was all brilliant) was mediocre to good, not great, which for the price (£20 per adult and £10 per child) was a bit of a let down. Table are small (though there is a colourable table cloth and crayons - great fun!) and the dirty crockery wasn't cleared that quickly, there are no trays of clean cutlery available so we had to keep cleaning ours and re-using it and the staff aren't that easily available if you want to order alcoholic drinks. Soft drinks - including tea and coffee and juice - were self serve and well laid out.
Breakfast was of a much higher standard - we had a lovely, relaxed meal and all of us really enjoyed it. There was full English - sausages, bacon, fried eggs, mushrooms, hash browns, scrambled egg - plus a good choice of cereals, bread rolls, toast (well, sliced white and brown bread next to toasting machines!!), boiled eggs, waffles, pancakes, syrup, fresh fruit (freshly made smoothies - delicious!!) and probably more! Well laid out, plently of it, absolutely delicious.
Water play area was really good - small slide for younger children, see-saw that squirts water on the other person, turnable water fountain, guns to spray your friends and length pool - BUT the chemicals were not balanced properly. Everyone that we spoke to while in there was complaining that they felt itchy and that their eyes and faces felt like they were burning. Both my boys ended up with rashes, all 4 of us had to go and wash our faces in clean water just to be able to carry on playing. We questioned the lifeguard, who said that the levels were still settling down but that they were frequently checking them and they were normal. However, it was closed the second day with "not much hope" of it opening later in the day - rather suspicious!
The lift system is interesting! You need a room key to access the bedroom floors - that's quite normal. Unfortunately, this also includes the restaurant level - which is also the park access level. So when we checked in at 10am, we didn't have a room key so had to use the stairs to get to the 2nd floor - not too far, but can imagine for guests with disabilities that this would be frustrating.
All in all, this hotel is really amazing - you can't fail to be impressed with the quality of the furnishings and how much thought has been put into it. The kids loved every minute of it - being able to just walk out through the restaurant, through a turnstile (very slow at the beginning of the day!) and into Legoland was amazing - felt utterly decadent! We will definitely be going back :D
- Official Description (provided by the hotel):
- From the spectacular dragon-guarded entrance and interactive LEGO features, through to the brightly coloured pirate splash pool and fully themed bedrooms, The LEGOLAND Windsor Hotel is brimming with LEGO features; inspiring little imaginations and creating laugh-out loud memories for the whole family. ... more less