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“Nice treat, especially worth it in peak season”

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LEGOLAND Resort Hotel
Ranked #5 of 17 Hotels in Windsor
United Kingdom
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice treat, especially worth it in peak season”
4 of 5 bubbles Reviewed 24 August 2014

We stayed in a premium kingdom room on a Friday night this summer holiday - having 2 days in the park plus the 30 minutes early entry made our visit to Legoland much more relaxing, as we could save the most popular rides for the early morning before the queues, and space out the shows/less popular rides through the rest of the 2 days.
Our room was nicely themed (random Lego sculptures on walls etc), though as with previous reviewers I think the Lego 'prize' was a bit stingy (just 4 blocks of Duplo for my 3-year old). Tub of Lego in the room and masses of Lego in the reception area to play with. Our room was a disabled room, so the kids bunks were just in the main room (rather than a separate area) - probably worth specifying if you have a preference either way.
Breakfast buffet was fine, particularly impressed by the fresh fruit smoothies, rest of food was standard. We didn't eat dinner at the hotel - used the park restaurants instead as park was open until 7pm and kids eat free after 4pm.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank annahk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLAND_Windsor, PR Assistant at LEGOLAND Resort Hotel, responded to this review, 9 January 2015
Thank you for sharing your fantastic experience with us. We are thrilled to hear that you enjoyed a relaxing stay at the Resort. We agree that heading to your favourite rides early in the morning, before spreading out the live shows and other rides throughout the rest of the day, is a fantastic way to make the most of your time in the Park.

We are continually looking at new ways to develop our offering and we therefore really appreciate your feedback and suggestions too. We hope to have the opportunity to welcome you back again!

The LEGOLAND Windsor Resort team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,807 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (432)
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English first
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 23 August 2014

Positives:
Close to the park
Free WiFi

Negatives:
Room was average, however, it did have a bad smell on entrance
Soap, Shampoo and towels, where there... but just enough for two not four
Breakfast was average
Very noisy in the restaurant downstairs... I must admit that it is primarily for children to have fun, however there was this cable, that when the kids pulled its would make noise... unfortunately the children kept pulling on it ALL the time...
Limited eating options i.e. the buffet and a bar/restaurant

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank PanMess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLAND_Windsor, PR Assistant at LEGOLAND Resort Hotel, responded to this review, 9 January 2015
Thank you for your review. We are glad that you enjoyed the Hotel's fantastic location and the free wifi access.

We are sorry to hear that other elements of your visit did not fully meet your expectations. Our Hotel team are committed to creating an outstanding experience for all of our guests and our staff are always happy to assist in any way that they can. We therefore hope that you had the opportunity to bring these matters to their attention during your stay. We will also pass your comments onto the Hotel team to look into further and to address.

Thanks,
The LEGOLAND Windsor Resort Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 22 August 2014

Took my 3 grandchildren, stayed overnight in the hotel, the room was not cleaned properly with dust around the edge of the carpet, the wooden unit shelving was dusty underneath, the rubber bath mat when lifted up several suction pads fell off and was dirty underneath, a germ trap! I didnt think that hotels still used rubber bath mats!! Asked for the room to be cleaned again couldn't really tell if it had been!
Found the restaurant expensive with average food, not a good selection of healthy childrens food which resulted in one child having crackers and grated carrot (an expensive meal!) The selection of soft drinks for children in the hotel and around the park was mainly fizzy, not good for their teeth! introduce squash please otherwise bring your own.
The pool area in the hotel and changing room when wet is lethal, toddler slipped twice nearly banging his head.
The park is better for children over 5, lots of long queues for with average of 45/60mins wait for rides so small children are not well catered for and got bored waiting for the older children to finish their rides.
Would I go again? only when the youngest grandchild is older, would I stay in the hotel again? possibly but would eat out for the evening meal
Disappointed as it wasn't cheap!

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Nannydogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLAND_Windsor, PR Assistant at LEGOLAND Resort Hotel, responded to this review, 9 January 2015
Thank you for your post. We are sorry to hear that your room did not meet your expectations and we hope that our team were able to resolve this when it was bought to their attention.

We are proud to offer more than 55 rides and attractions which are designed with children aged 2 - 12 years old in mind. As one of the top UK attractions, the Resort is a popular destination during peak periods such as school holidays and our rides can therefore experience longer queues at these times. We highly recommend that guests plan their days in advance to make the most of their visit and you can find a helpful guide on our website to assist.

The Resort offers a wide selection of food outlets and restaurants to suit a variety of tastes and budgets. These include several healthy options, with our family buffets offering a wide selection of freshly prepared salads and vegetables. Children can also enjoy a selection of soft drinks both in the Hotel and Park, including fresh juices and water. We are therefore sorry to hear that our offering did not meet your expectations and we would recommend speaking to our Restaurant team when visiting who are happy to assist with specific dietary requirements.

We operate a business that genuinely cares about the experiences of all our guests and in providing them with the very best possible services and facilities. We therefore really appreciate your feedback. If you would like to discuss any of the points that you have raised with us directly, please contact our Customer Services team at customer.services@LEGOLAND.co.uk and a member of the team will be happy to assist further.

Thanks,
The LEGOLAND Windsor Resort team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 22 August 2014 via mobile

We stayed in Legoland Resort Hotel Adventure room for two nights this summer. The price tag for our holiday was high compared to any other hotels in the area but you get an extra time in the park in the mornings.
Adventure room is exciting place to stay for the little Lego fans. You need to solve a puzzle upon arrival to open a safe and reveal your treasure. This keeps little ones happy.
Now for the not so pleasant features of the hotel. The hotel only has two small lifts to accommodate it's four floors of rooms. This is mostly a problem during busy check out time in the mornings. So quite often you end up using the stairs. General areas doors are very heavy to open even for adults alike. Not sure if it is for safety reasons or oversight by the management.
In our holiday package we only had breakfast included in the price. Evenings meals had to be booked in advance and were exceptionally expensive, just under eight pounds per child and twenty per adult. I would suggest charging just for adults and letting children eat for free or nominal value as they would never eat much after tiring day in the park.
Finishing off on a positive note, the swimming pool is an amazing place to spend on a rainy day. Although it might get quite busy as the size is not that big. We enjoyed our time despite these little negatives.

Stayed August 2014, travelled with family
Helpful?
2 Thank Katrin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLAND_Windsor, PR Assistant at LEGOLAND Resort Hotel, responded to this review, 9 January 2015
Thank you for your review. We are really delighted that your family enjoyed the Adventured themed room and the exclusive early access to the Park.

We are proud to operate a business that genuinely cares about the experiences of all our guests and in providing them with the very best possible services and facilities. We therefore really appreciate all of your feedback and will pass your suggestions onto the appropriate teams for consideration.

Thanks,
The LEGOLAND Windsor Resort team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lytham St Anne's, United Kingdom
Level Contributor
203 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 bubbles Reviewed 21 August 2014 via mobile

A family visit with our 4 and 9 year olds. A good day but a little unsuitable for our 4 year old. There were many rides she couldn't get on. Would perhaps wait until at least 6 years old to make the most if it. Beautiful summers day meant the inevitable long queues.

Stayed September 2013
Helpful?
Thank Plane_Talking_Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLAND_Windsor, PR Assistant at LEGOLAND Resort Hotel, responded to this review, 9 January 2015
Thank you for sharing your feedback with us. We are delighted to hear that you had a good day at the LEGOLAND Windsor Resort.

We are proud to over more than 55 rides, attractions and live shows which are designed with children aged 2 - 12 years old in mind. This includes a fantastic selection of rides that are tailored for younger guests. Please check out our Little Explorers guide on our website for more details. We hope you find this helpful for planning future visits.

We look forward to welcoming you again in the future.

The LEGOLAND Windsor Resort team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

Took the offer 2 for 1 great deal . The early checkin was great got there just after 10am got checked in got card to let us into park left bags with them and we we got back to hotel after 5pm all bags were in the room so no going back to the car . Room was great the free lego toy in the safe was a nice touch and the children's own area in the room was a great touch with there own tv . A tub of lego also helped . Restaurant was great huge selection of food was available the buffet style worked no waiting for your food help yourself same with soft drinks . Same with breakfast great choice like the small counter for the little ones to get there own food . Great staff could not do more be booking for next year

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLAND_Windsor, PR Assistant at LEGOLAND Resort Hotel, responded to this review, 9 January 2015
Thank you for your 5* review! We are delighted that you had a fantastic time at the LEGOLAND Windsor Resort and we are so glad that you enjoyed the special touches around the Hotel.

We can't wait to welcome you back in 2015!

The LEGOLAND Windsor Resort team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 19 August 2014

Stayed here overnight early July 2014 and took advantage of the 2-for-1 offer for park entry. Arrived at noon and loved the free parking, was able to do pre-check in which gave us a swipe card to get through the various parts of the hotel and into the park. Whilst check-in was quick and easy, kids loved the "Lego pit" to play with in the reception area, and would be great for keeping kids occupied if queues were longer.

Exited back of hotel into park, and was able to gain "priority entry" 30 minutes before opening the next day, though to be honest, the areas you can access are so limited it's hardly worth the bother.

Stayed in pirate themed room which was spotlessly clean and really nicely decorated. Kids loved their very own bunkbeds and TV, and the "treasure hunt" they had to complete to open the safe for the Lego prize was a nice touch, though the prizes were pretty stingy. The price that these rooms are, I think another £5 each for a decent kit isn't too much to ask. Nice that there was a box of Lego to play with, and my 6 year old enjoyed taking part in the nightly contest, this time building an animal.

If you're in the hotel there's no choice of where to eat dinner, and to be honest we found the buffet disappointing. Whilst there's a wide variety of choice, it's all fairly standard fare, with few healthy options, and the gluten free choices were incredibly limited - essentially just steak and potatoes, that old chestnut! Children's choices were even less healthy - think sausages, chips and beans - though as a one off my two were happy. Over-priced though, and incredibly loud, ends up with a somewhat downmarket feel with the noise from the children's entertainment right next door competing with the music and the general rumpus from a lot of children. I don't mean to be a killjoy, I have 2 kids of my own, but if you want the chance to have a conversation with your family then ask for a table away from the entertainment. Kids will love the ice cream they get to dispense themselves, though when we were there there were no toppings left, and the station was in a terrible mess.

Outdoor play area was great, and both my two would have played in there all night if we'd let them, though they came in to catch the end of the entertainment which also looked like it had been popular.

We all had a good night's sleep, beds were comfy and no noise from other rooms which was a surprise given the number of kids in the hotel. A nice touch in the bathroom was the graduated toilet seats, with built in smaller seats for the kids...

In the morning we had an early swim in the pirate pool, this was great for the kids, with towels provided which was even better. Just the right depth of water that my 6 year old could have fun but my 2 year old was also safe. Definitely have a play in here if time allows - it opens early so plenty of time before park opening.

Breakfast was like dinner the night before, fairly standard motorway service station type food, lots of greasy bacon and fried eggs, though there were a few cereals and limited fruit selection to choose from as well.

On our first day in the park there were no maps to be had anywhere, so we asked at the hotel reception, who also said there were none. I asked if they could photocopy one but was told they weren't allowed to do so. Come on, at around £400 a night rack rate I think you can afford a photocopy, or even better, provide each family checking in with an original map. The next day to get a map we had to trek to literally the opposite end of the park, as the only place with maps was the main entrance - not good enough, Legoland.

We had a great time in the park (time for another review!) and the hotel stay did make things a lot easier, and was certainly fun for the kids, but it was very expensive, and some quieter dining options and better food choices would have made this better for the adults too.

Room Tip: I would suggest asking to be on a separate room from the restaurant if you have young children and w...
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank StrawberryMivvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLAND_Windsor, PR Assistant at LEGOLAND Resort Hotel, responded to this review, 9 January 2015
Thank you for taking the time to share your feedback with us. We are delighted to hear that you were impressed by the different perks that Hotel guests can enjoy, from the free parking to our fun LEGO pit for children to enjoy in the Hotel foyer. We are also really glad that you enjoyed the Hotel's facilities.

We are proud to offer guests a choice of two restaurants, the Bricks Family Restaurant and the Skyline Bar, as well a full room service menu. We are pleased to offer a wide selection of freshly prepared options at our buffet, with several healthier choices available, as well as an extensive salad bar. Our Restaurant team are committed to delivering a fantastic experience and our chefs are always delighted to assist if our guests have any specific dietary options.

We are proud to operate a business that genuinely cares about the experiences of all our guests and in providing them with the very best possible services and facilities. We therefore really appreciate your review and we will be sharing your feedback with our Hotel team for consideration.

Thanks,
The LEGOLAND Windsor Resort team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about LEGOLAND Resort Hotel

Property: LEGOLAND Resort Hotel
Address: Winkfield Road, Windsor SL4 4AY, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 17 Hotels in Windsor
Price Range (Based on Average Rates): £££
Hotel Class:3 star — LEGOLAND Resort Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
From the spectacular dragon-guarded entrance and interactive LEGO features, through to the brightly coloured pirate splash pool and fully themed bedrooms, The LEGOLAND Windsor Hotel is brimming with LEGO features; inspiring little imaginations and creating laugh-out loud memories for the whole family. ... more   less 
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